I purchased a used vehicle from this dealership and was
told (in a video from their own salesperson, Chris) that it included a dash cam. That was part of why I agreed to move forward with the purchase sigh
told (in a video from their own salesperson, Chris) that it included a dash cam. That was part of why I agreed to move forward with the purchase sight-unseen. When the car was delivered to my home, I discovered the dash cam was not there. The salesperson even admitted he “made a huge mistake.” Instead of taking responsibility, the dealership turned it around on me and said I should have “done the leg work” and that the 8-hour delivery they chose to do somehow excused their error.
To make things worse, I also discovered functionality issues with the driver-side window immediately after delivery. Their response? Not to fix it — but to tell me I could “drive it back yourself and maybe speak to a manager.”
I have never experienced customer service like this — being misled about a feature, blamed for trusting what I was told, and dismissed after the sale. If you're considering buying a vehicle here, do yourself a favor and go somewhere that stands behind their word and their product.
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by Prius
Dec 31, 2025 -
Norm Reeves Toyota Dallas responded
Thank you for sharing your feedback with us. We truly regret the inconvenience and frustration this situation has caused. We understand how important it is to receive exactly what was promised, and we take full responsibility for the oversight regarding the dash cam.
Please know that we have already ordered a dash cam for you, and we are reaching out directly to confirm the necessary details to ensure a smooth resolution. Additionally, we’d like to discuss the driver-side window issue further so we can assist you appropriately.
Your experience matters to us, and we appreciate the opportunity to make this right.
LaTris Price-Customer Relations Manager-latris.price@normreeves.com
Chris Mayne was fantastic to work with.
I am a new, out of town customer, and he made the process flawless and very effectively communicated with me.
I am a new, out of town customer, and he made the process flawless and very effectively communicated with me.
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by meljas1230
Verified Customer
Verified Customer
Dec 17, 2025 -
Norm Reeves Toyota Dallas responded
We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!
LaTris Price-Customer Relations Manager-latris.price@normreeves.com
Chris was knowledgeable and heard my concerns and
questions. He addressed each with professionalism. The whole experience was great, all the way to finance. Thank you!!
questions. He addressed each with professionalism. The whole experience was great, all the way to finance. Thank you!!
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by KATS0911
Verified Customer
Verified Customer
Dec 14, 2025 -
Norm Reeves Toyota Dallas responded
Thank you for choosing Norm Reeves Toyota Dallas. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
LaTris Price-Customer Relations Manager-latris.price@normreeves.com
Chris was great to work with and never made me feel
stupid or pressured. As a single woman buying a car alone, this is important for me. I was not as impressed with finance. He was great and nice until
stupid or pressured. As a single woman buying a car alone, this is important for me. I was not as impressed with finance. He was great and nice until he offered me a lower interest rate only if I bought gap (which I already had through my insurance carrier) and an extended warranty. It’s frustrating that the better interest rate was only available to me if I added on about 4K to my total financed. Overall, I love my car and Chris was excellent.
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by aphillips1308
Verified Customer
Verified Customer
Nov 30, 2025 -
Norm Reeves Toyota Dallas responded
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Chris delivered such a great experience!
LaTris Price-Customer Relations Manager-latris.price@normreeves.com
Chris did amazing!
! He was so patient and showing me my options that was truly best for me. Thank you Chris!!
! He was so patient and showing me my options that was truly best for me. Thank you Chris!!
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by janiesezaragoza
Verified Customer
Verified Customer
Oct 08, 2025 -
Norm Reeves Toyota Dallas responded
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!
LaTris Price-Customer Relations Manager-latris.price@normreeves.com
Chris was amazing sales person.
It was a great experience and he is kind and professional. It was definitely worth the drive from Houston, Texas. We will definitely buy from him ag
It was a great experience and he is kind and professional. It was definitely worth the drive from Houston, Texas. We will definitely buy from him again. Thank you again
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by marivelgomez
Verified Customer
Verified Customer
Oct 05, 2025 -
Norm Reeves Toyota Dallas responded
It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Norm Reeves Toyota Dallas!
LaTris Price-Customer Relations Manager-latris.price@normreeves.com
Such a pleasant car buying experience.
Fast, east and fair. Recommend 100%. Great dealership and salesman.
Fast, east and fair. Recommend 100%. Great dealership and salesman.
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by alliesimpson17
Verified Customer
Verified Customer
Sep 01, 2025 -
Norm Reeves Toyota Dallas responded
It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Norm Reeves Toyota Dallas!
LaTris Price-Customer Relations Manager-latris.price@normreeves.com
Excellent costumer service.
Really attentive to the customer's needs. Very professional on everything . Highly recommended
Really attentive to the customer's needs. Very professional on everything . Highly recommended
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by yassercandelaria
Verified Customer
Verified Customer
Aug 28, 2025 -
Norm Reeves Toyota Dallas responded
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Norm Reeves Toyota Dallas. We look forward to having you as one of our valued customers for many more years to come!
LaTris Price-Customer Relations Manager-latris.price@normreeves.com
Chris Mayne was a delight to work with.
He was knowledgeable, helpful, and very polite.
He was knowledgeable, helpful, and very polite.
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by deldunavant
Verified Customer
Verified Customer
Other Employees Tagged:
Alex Doyle
Aug 08, 2025 -
Norm Reeves Toyota Dallas responded
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Norm Reeves Toyota Dallas.
LaTris Price-Customer Relations Manager-latris.price@normreeves.com
Chris Mayne gave me the best car buying experience of my
life
He was knowledgeable and professional and best of all personable. He truly wanted what was best for me. Im very happy with the choice he
life
He was knowledgeable and professional and best of all personable. He truly wanted what was best for me. Im very happy with the choice he helped me make. Norme Reeves Toyota rocks !
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by SHABAT5006
Verified Customer
Verified Customer
Other Employees Tagged:
Andres Escobar
Aug 06, 2025 -
Norm Reeves Toyota Dallas responded
Thanks for sharing about your experience with Norm Reeves Toyota Dallas. We appreciate your business and hope to see you again soon!
LaTris Price-Customer Relations Manager-latris.price@normreeves.com
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