Chris Kelso

READ THIS BEFORE PURCHASING A VEHICLE FROM LANDMARK! You might be putting yourself and your family at risk and giving yourself a massive headache. I bought a brand new 2024 Lightning Lariat on 3.7.25 You might be putting yourself and your family at risk and giving yourself a massive headache. I bought a brand new 2024 Lightning Lariat on 3.7.25, sticker price $76,995. I returned it ELEVEN days later. Foggy windows, water pouring from the driver door, damp carpets, and a strong mold smell. Landmark confirmed the carpet was wet. Turns out a drain line wasn’t connected during manufacturing. Their plan? “Dry it out and wash the carpets.” I insisted on replacement due to mold. They claimed they found none. When I questioned water in the driver door (not near the faulty drain), they gave confusing and contradictory answers — including “cars get water in the doors if they sit for a long time.” Ford eventually stepped in and told Landmark to replace the carpet. 10 days later, I picked up the truck and found: -Visible mold on the driver door -Water still in the driver door -Back seat poorly reinstalled -Sticky residue on the seat (thanks, “Detail Team”) You decide: Did Landmark Ford knowingly sell a moldy vehicle? 1. This vehicle had water intrusion for 8 months 2. The mold grew visibly in just 10 days, hard to believe it wasn’t there before the sale 3.Landmark thought steam-cleaning moldy carpet was acceptable I’m having a certified lab test the mold to find out how dangerous it is. I’ll post the results and updates on this vehicle that has 216 miles on it. I don't have a problem with a mistake but I have a huge problem with people/business with no integrity. More

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The master power window switch on my 2017 Escape were working intermittently so I made an appointment with Landmark Ford Service for the morning of July 24. The front power port was not working and I wa working intermittently so I made an appointment with Landmark Ford Service for the morning of July 24. The front power port was not working and I wanted to have that checked also. Back in January of 2023 I had removed fuses 60 and 61 on the passenger side fuse box. I was able to push 61 back in but 60 gave me trouble and was left only partially pushed in. I was unable to contort my elderly body sufficient for working with those fuses again and had requested that they be checked while my vehicle was serviced in December 2023 but the service team ran out of time and did not do this. Back to July 24, 2024. The rede service team manager printed out a quote of $180 diagnostic to check the window switch and another $180 to check the power port. I declined the diagnostic for the power port and left my vehicle for servicing. Shortly before noon the red team manager called and gave me an estimate of $840 to replace the master power switch and the power port both of which he told me were faulty. I declined and he told me he’d call back when the vehicle was ready to be picked up. He called around 2PM and sent an Uber to pick me up for the return to the dealership. He gave me an estimate showing $300 labor to fix the master switch and another $300 labor to replace the power port, plus parts. I paid $180 for the diagnostic and while I was there I purchased a new master power window switch for $131. A nearby automobile repair shop told me they would replace the switch for $85 and their reviews were excellent. When I picked up my Escape from Landmark I noticed that the red reflector from the door was left in my console and that the passenger side floor mat had been removed and placed in the rear cargo area. So the door had been removed and I guess someone took a look at the passenger side fuse box. On Friday the 26th I left my Escape with the local repair shop. They called me later to tell me that neither the old nor new Master power switches worked initially. They took a look at the fuse box and found that fuse 60 was loose. Upon pushing it in they discovered not only did both master switches work but the power port (fuse 61) also started working. The loose fuse was the problem and Landmark Ford not only missed or ignored this they wanted to charge me an hour and a half labor to replace a door covering that was already removed to do the diagnostic. And $180 to replace the power port! After no small amount of conversation and presentation of paperwork the service department manager offered to refund the $180 diagnostic fee. In the end I paid $131 for a Master Power switch that I did not need plus $110 for the excellent work by the local repair shop. Unfortunately I cannot trust Landmark Ford and will never have a vehicle serviced there in the future. More

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I purchased a 2023 new Mustang Mach-E from a nearby Ford dealership and took it to that dealership for servicing. The Blue cruise, Adaptive Cruise control and Lane Centering stopped working on Feb 27, 2024, dealership and took it to that dealership for servicing. The Blue cruise, Adaptive Cruise control and Lane Centering stopped working on Feb 27, 2024, That dealership told me the problem was national and that Ford software engineering was working on a" fix for this concern and an over the air up date will be done when repair is ready", and that I should give them 2 weeks. I returned to the same dealership on March 22nd, because the Blue cruise. Adaptive Cruise and Lane Centering still were not working. I got the same response, which was that the software would be updated over the air. The strange thing was that these three features were working fine for other Portland area Mach-E owners I knew. So, at the advice of a Ford representative, I took my car to Landmark Ford. WHAT A PLEASANT SURPRISE! The service rep, Kathy Douglas, thoroughly interviewed me about the issues I was having and checked my car in. Kathy called me 4 hours later, said the service department uploaded some software to car and that everything was working fine. Landmark delivered the car to my house later that day. They also charged and offered to wash my car too. I highly recommend Landmark Ford! More

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Service and follow up communication was great. Only concern is that the vehicle was not repaired 100%. Had to return to the dealership to have an oil leak repaired that should have been caught bef Only concern is that the vehicle was not repaired 100%. Had to return to the dealership to have an oil leak repaired that should have been caught before I was allowed to take the truck home. More

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Worst service I've ever experienced. Had the car for 13 days to perform a check up and normal service for the mileage. I was informed they had to wait for a part to correct a brake ligh Had the car for 13 days to perform a check up and normal service for the mileage. I was informed they had to wait for a part to correct a brake light that always remained on and fix the fan switch for the airconditioner. was told it might take a FEW DAYS to get the parts. I left the truck and never heard an update without an inquiry from me. I was informed the trucks fluids, brakes, tires and drive train were fine and/or serviced. After 13 days I finally got the truck? I was rarely updated by the technical team leader or his manager unless I inquired nor was I offered a an accomodation, rental car or even a discount for my inconvenience. The total bill was over $1600.00! And, I defy any normal person to decipher the bill/service report I was given. To top it off, I took the car home and a few days later I parked in in my driveway that is not level. I engaged the emergency brake and it rolled own the driveway!!! Remember I was informed my brakes were fine. I'll take it elsewhere and have that fixed. The lobby folks were helpful and gracious. The service folks were alright but not very proactive. The car was returned without so much as a wiped clean dashboard. More

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My girlfriend and I took her car to Landmark Ford in August of 2021 to have her entire engine replaced in her 2017 Ford Escape. To be clear, we purchased the vehicle from another Ford dealership in CA t August of 2021 to have her entire engine replaced in her 2017 Ford Escape. To be clear, we purchased the vehicle from another Ford dealership in CA the year prior so the need for the engine to be replaced was NOT Landmark Ford's fault. We called Landmark Ford and had to wait over a month for her car to be seen for the initial diagnosis. It was determined by Landmark Ford that her engine needed to be replaced, and that it would take around 2 months to do. Supply chain issues and labor are what caused the long wait, and we understood that. 2 months go by of horrible contact. We constantly reached out, via voicemail and text, and consistently were ghosted. We finally received a callback to notify us they forgot to order a specific part for the engine, and that it would take several more weeks to have the part shipped and installed. We understood, and asked for better communication. The communication this time was better, and finally after a several month ordeal August-November, we got her car back. We were happy. Now February 2022 hits and her check engine light turns on. So we call into landmark ford and are told it's going to be a month before the car can get in. Finally get the car in, and it turns out it was running on incredibly low oil because the service department installed the new engine wrong and had leaked oil everywhere. They fixed it at no cost in March, and sent us on our way. A couple weeks later, there were more oil leaks. So we took the car BACK to landmark ford to have it fixed. This was starting to get very frustrating. They "fixed" the car once again, and sent us on our way. Not one day later, we are driving the car and the front right wheel disconnects from its connections ON TRAIN TRACKS. So we are stuck on train tracks, frantically calling police, all because landmark ford forgot to put a nut back on the ball joint (take a look at the pictures). Took it BACK to Landmark Ford for them to fix it (because nobody else would touch the car), and they found MORE oil leaks. 4 weeks later, picked up the car and sent us on our way. Last week, we took the car back to make sure there are no more oil leaks. To our surprise, no more oil leaks. BUT! Money was stolen out of her center console. Gone. I have left the service director a voicemail and am waiting for a response... i will update this review when he gives me a call. DO NOT BUY FROM OR TAKE YOUR CAR TO LANDMARK FORD! You will regret it. More

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On December 14, 2020 I took my 2018 Ford F150 in for oil change. Today, February 27, 2021 I noticed a small puddle of oil on my garage floor. Since I have only put 360 miles on the vehicle since this last o change. Today, February 27, 2021 I noticed a small puddle of oil on my garage floor. Since I have only put 360 miles on the vehicle since this last oil change I was surprised and immediately with some dexterous effort checked the tightness of the oil filter and sure enough it was loose. I must have turned it close to a quarter turn before it was finally tightened up. There is no excuse for this and the tech should be chastised accordingly. I hate to think what would have happened on the road if we had done our usual trip to the Arizona desert this year and the filter came off or loosened to the point of emptying the oil pan during the trip. It is obvious to me that no one checked the workmanship of the tech after the oil change to make sure that all was tight and secure. Looks like I will need to find a more reliable service center. More

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TERRIFIC! The service area is clean and the service have always been completed to our satisfaction on several years of Taurus models and pickups. I wouldn,t go The service area is clean and the service have always been completed to our satisfaction on several years of Taurus models and pickups. I wouldn,t go anywhere else! More

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another easy service visit recent need for repairs brought me in to landmark ford-Lincoln, repairs were completed within one day and the car runs like new- sorry sales but im go recent need for repairs brought me in to landmark ford-Lincoln, repairs were completed within one day and the car runs like new- sorry sales but im going to drive this car some more More

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Great hours for the working customer Making an appointment is easy. Huge selection of times (day or night). Great customer service. Very complete going over service that was done. Would r Making an appointment is easy. Huge selection of times (day or night). Great customer service. Very complete going over service that was done. Would recommend to anyone. More

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