Chris Harris

Our initial lease experience was pretty good - great salesman and a nice price, in spite of a unprofessional experience with the finance crew. The real issue has been since then. Our brand new CRV Spo salesman and a nice price, in spite of a unprofessional experience with the finance crew. The real issue has been since then. Our brand new CRV Sport developed a steering issue that is, at best, a huge annoyance and at worst, a danger if you are navigating heavy traffic. We are being told that a replacement part is not available until September (over 1 year after the problem started) and the dealership nor American Honda Motors are willing to offer any other solution. In fact, unless I contact them, we don't even get updates. The problem continues to worsen and yet we have no other option but to continue driving the vehicle, even as it poses a safety risk. More

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Purchased 2023 Honda Odyssey, and could not have been more pleased with the service and sales process. Highly recommend this dealership! more pleased with the service and sales process. Highly recommend this dealership! More

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If you want a trust worthy mechanic then you want to bring your car to Honda of Cleveland and see Mark. I don’t trust anyone else with my car, because my family being safe is more important than anythi bring your car to Honda of Cleveland and see Mark. I don’t trust anyone else with my car, because my family being safe is more important than anything. More

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Very good customer service very nice and polite people great deals and everything was delivered in a timely manner like promised. great deals and everything was delivered in a timely manner like promised. More

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This was the best experience. Amazing people was nothing but friendly. but friendly. More

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See Michael Ray at Honda Of Cleveland for a great deal. I have purchased 2 vehicles from Honda Of Cleveland in a short period of time. Michael Ray was the salesman that worked with me on both occasions. He I have purchased 2 vehicles from Honda Of Cleveland in a short period of time. Michael Ray was the salesman that worked with me on both occasions. He is a great guy. He treated me with respect and was straight-up with me during negotiations. No buyers remorse for me. I got great deals. I will go back and deal with him again for my Honda automotive needs. More

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Michael Ray was absolutely wonderful. My mom says he is the best you can get. Never got frustrated with us at all. So patient and not pushy at all! Will definitely recommend him! And Chris Harris was also the best you can get. Never got frustrated with us at all. So patient and not pushy at all! Will definitely recommend him! And Chris Harris was also great and took great care of us! More

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We had a great experience buying our new car from Honda of Cleveland. Michael was very helpful & knowledgeable. We would definitely recommend them to others when buying a car. of Cleveland. Michael was very helpful & knowledgeable. We would definitely recommend them to others when buying a car. More

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Good Experience I live in Astoria Oregon. I made arrangements via telephone to purchase the particular automobile that I wanted in Cleveland Tennessee. Arriving a w I live in Astoria Oregon. I made arrangements via telephone to purchase the particular automobile that I wanted in Cleveland Tennessee. Arriving a week later the car was ready to go paperwork was ready Michael Ray explaind the workings of the car to me, all in all an efficient and pleasant experience. More

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Worst Decision I Ever Made This is my third attempt at leaving a review. This experience has gone from sublime to nightmarish. At this point, I know there is no hope for a resol This is my third attempt at leaving a review. This experience has gone from sublime to nightmarish. At this point, I know there is no hope for a resolution, so I will write this review and leave it where it is. And again, I say to the dealership, when you try contacting me after the fact, or leave some snarky response trying to dismiss me, the opportunity to correct and fix was there. I purchased a vehicle 9/14/2019. This vehicle was being transferred from a different dealership as Honda of Cleveland did not have the vehicle I wanted. When I arrived three days prior to make the deal, I wasn't given the opportunity to test drive any vehicle as Jeff took me to one Pilot and the power was disconnected. I was asked for a deposit to hold a vehicle and they would obtain the vehicle I desired. Saturday rolls around, and I show up. I don't see the vehicle and am not given the opportunity to look at it or test drive without signing the purchasing paperwork. I point out three times there is a form stating the vehicle is correct no issues, so on and so forth. I advise, as does my wife, that we don't want to sign this form until we've been given the opportunity to inspect and drive. I was assured by Jeff and by Jerry that if there were any issues we didn't have to keep the vehicle. Paperwork is finished and then the nightmare begins: huge scratch down the passenger door, the key fob doesn't respond to commands, the transmission catches, features promised were not present in the vehicle. I point all of this out, and immediately rather than even trying to present alternatives, Jeff acts like I am making this up. Rodney would rather talk about everyone else's experience with a Pilot than acknowledge my issues. I am made to be the outlier. I've noticed that with this dealership. Look at their reviews on here or Facebook. If someone says something negative, the response is always the same, dismiss that person and point out how everyone else had a positive experience so that person complaining must be the problem. And this narrative continued throughout this awful process. I go to my local Honda in Chattanooga and describe my problem. I'm told to contact a Chris Harris, as he is the general manager of the Cleveland store. What does he proceed to do, half fix one problem and distance himself from anything else. Literally this guy kept repeating, "I hope you know I did everything I could." Took no ownership of the problem. The transmission still has issues, even though they kept my car for a week and never once acknowledged the problems or bothered to test drive it with me or anything. It still hasn't been discussed despite me telling three people. And that is another thing. I was told the car had parking sensors. Drive away. They aren't there. Rather then even just saying hey our bad, we will fix it. First the proposition is I pay for the whole thing. Then it is we will cover half. Then it's we can't do it but we still put the part in so you are responsible for it. Truly what happened. Three people, Rodney, Greg, and Chris, yes you Chris as you continue to lie and distance yourself, all told me to my face the parking sensors would be integrated OEM into the car. When it wasn't done and I brought this up, the narrative was changed to it couldn't be done and they claimed no one told me it could be done. This despite Rodney standing with me in the service area saying he learned something new. Chris then told me I had to pay for it despite the job I request, and the job they promised not being completed. Then proceeded to look me in the face and say he did everything I asked. No, guy, you didn't. Showed the scratch to the dealership the day I drove away and despite them having my car for 5 days, they still didn't fix the scratch. It wasn't until I complained again that it was finally corrected. No accountability. Literally a bucket of lies is what I'm driving. Jerry pressures me into getting a car warranty by saying 1. I couldn't buy the warranty elsewhere and 2. it would be more expensive if I didn't include it with financing. Both are lies. They go through AllState extended care which will sell you a warranty direct at a fraction of the cost with less of a deductible. When I went back to cancel the warranty, two different finance people refused, one literally blew in my face at the notion. Still waiting for the funds to be returned. That was six days ago. I simply asked to be sold the car I requested or give me my trade back. They wouldn't even entertain the notion at fixing the problem. Rodney kept reiterating, we don't usually take them back, which indicates you would, but simply don't want to. If anything, I am grateful for this experience as it has been the worst of my life. I have learned about fraud and shady business practices and tactics. I will be better prepared in the future for tactics awful dealerships such as this employ to trick people into purchasing vehicles. More

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