Chris Hall

Yo, so I had a Nissan Rogue for 3 years, then I swapped the lease for a Nissan Titan. I kept the lease for 3 years and decided to buy the truck, worst decision ever! The car started acting up after 40k mil the lease for a Nissan Titan. I kept the lease for 3 years and decided to buy the truck, worst decision ever! The car started acting up after 40k miles. I called them and they said it was normal. Then, at around 49k miles, the reverse gear started acting up. So I called on March 28th and asked them to check it out. They didn't get to it until a week later. I took the truck to the dealer and they said my transmission needed to be replaced. I asked about my warranty and they said it had expired on March 26th. They wanted $11k to fix it and said I had to pay out of pocket. They didn't care about me as a customer. Just so you know, they said I called 2 days after my warranty expired, but when we bought the truck on March 26, 2019, I didn't pick it up until March 30th. I tried contacting Nissan Corporate Consumer Affairs and spoke to this guy named Mathew. He was a real jerk and said it was his final decision and there was nothing I could do. More

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Let me tell you all the tale of Marlboro Nissan and how truly horrible they are from a customer experience perspective. Daughter needed a new car and since I was a part of this "amazing" networking group truly horrible they are from a customer experience perspective. Daughter needed a new car and since I was a part of this "amazing" networking group BNI Marlborough I brought my daughter to Marlboro Nissan because one of the members "your friend in the car business" was part of the group. Mark was kind enough to get us a great deal on a wonderful little Nissan Sentra Midnight. He made sure to call 3 or 4 times a day to make sure we could get there before this little gem sold. When we finally arrived for a test drive, Daughter made mention of a warning light and Mark, thankfully, waived off her absurd female concerns and assured her it would be fine. So we purchased the car, because BNI members take an oath to deal honestly and fairly. We go through the paperwork with the business manager, very exciting. We also note the warning light and again we are assured these silly concerns would all be taken care of, then, we go to take delivery. Daughter drives off the lot and a mile in the same waring light came back on?!? Shocked I was, as I was assured by two honest, competent professionals that this minor thing would be addressed, clearly, it was not, and then... It turns out Mark never sent the paperwork to my insurance company so Daughter was driving an unregistered and uninsured vehicle, so I had to park her and get a rental. Now, Mark will tell you he sent it twice by fax and three times by email, maybe. I will say I have had multiple dealers send info to my agent and never once has one been missed until this one. I called, texted and emailed Mark and all his management on this issues and I was surprised when not one have the intestinal fortitude to return my call. Mark did have a very valid excuse he "usually doesn't deal with insurance". Fine, we get that taken care of, and then... Inspection time. So this wasn't exactly what we expected. Much to my chagrin, the car failed inspection. Shocked, I called the dealer and I was dismayed when no one answered or called me back. The service manager said "This car should have never left the lot" There was water in the taillight and a new assembly would need to be ordered. Now after being uninsured and unregistered, we now have no sticker, and the dealer refused to provide a loaner. Oh, still haven't seen nor heard from Mark. Fine, more money out of my pocket. So we schedule the repair that was supposed to have been done before we picked up the car as well as the taillight and sticker, and then... We walk into the service department, after both having to take time out of work, at out appointed time, and sonofagun, they don't have the taillight or the sensor for the other part but "they'll try". Eventually, AMD got a call and the service department told her they could get the sticker done but "she can't say the warning light was on during the test drive". Fine, whatever, get the sticker. Anyway, we brought it back Monday for the sensor, yea turns out there was another electrical issue, they would need to keep it another day. As of now, the car has been driven home from the dealer and no more lights have come on but Daughter is away for work so the car hasn't moved since we brought it home. Marlboro Nissan = 0 stars would not recommend Please tell your friends More

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Bought new car with trade in I have personally bought 2 previous Nissan's. This makes my third new car. I have dealt with (Anthony) each & every time. He is knowable about the car I have personally bought 2 previous Nissan's. This makes my third new car. I have dealt with (Anthony) each & every time. He is knowable about the cars he sells, and is helpful with my questions and concerns about my Sentra. Marlborough Nissan is a no pressure dealership. Which I appreciate, and take into consideration when purchasing a car. I have nothing but good things to say about all the personal that I came into contact with. More

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Fun, Easy & Pleasurable. Brian was our sales guy... Traded in our old Rogue for a new 2019 Rogue this week. I think the guys at Marlboro Nissan have actually put a plan toget Brian was our sales guy... Traded in our old Rogue for a new 2019 Rogue this week. I think the guys at Marlboro Nissan have actually put a plan together to make the car buying experience, “Fun, Easy & Pleasurable”. The wife and I are old school, we remember all too well the nightmares of previous car buying experiences, before Marlboro Nissan, that’s why we keep going back…Also, why so many of their people have been there year after year….attention to detail, genuine concern for our needs and our budget is what they’re after! They put us first! One more thing, buying the car is great, however, the after the sale, things that come up after you’ve had the vehicle…they’ve been there for that as well…. More

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Outstanding service They provide Very helpful service with short wait time. The facility is nice and they provide coffee, snacks, and drinks. they’re helpful with provi They provide Very helpful service with short wait time. The facility is nice and they provide coffee, snacks, and drinks. they’re helpful with providing suggestions in regards to which service is needed. More

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Great service as always I brought my car in for the usual oil change on 4/27/19. Spoke with Chris Hall in service. He suggested tire rotation and also replacing the in cabin I brought my car in for the usual oil change on 4/27/19. Spoke with Chris Hall in service. He suggested tire rotation and also replacing the in cabin filter as it had not been done recently. When the car was ready Chris gave me a head up about a concern with the battery. He offered me several options . I had another appt. And came back a little later that day to have the battery replaced. I greatly appreciate the heads up as I would much prefer to be proactive and replace it rather than get stuck somewhere. As always great service by Chris and the team at Marlboro Nissan. Thank you. Donna Eannuzzo More

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Great and best service Great experience. Very dependable and very reliable. These guys are the best. Thank you for all your help and support. We do appreciate you guys going Great experience. Very dependable and very reliable. These guys are the best. Thank you for all your help and support. We do appreciate you guys going above and beyond to ensure excellent service. More

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Dropped car off for body shop Everyone was wonderful. Customer service representative was exceptional . Service manager couldn’t have been nicer helping me acquire transportati Everyone was wonderful. Customer service representative was exceptional . Service manager couldn’t have been nicer helping me acquire transportation. Overall a wonderful experience.would recommend More

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New Car Purchase great dealership Had a great experience in buying our Nissan Sentra from Mark Stoller took the time to show us different models and options and Service People are gre Had a great experience in buying our Nissan Sentra from Mark Stoller took the time to show us different models and options and Service People are great along with Sales Manager Josh Keevan More

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Marlboro Nissan service We have been Nissan owners for about 12 years now. I only have them serviced by Marlboro Nissan. Paul and his crew always explain exactly what I need We have been Nissan owners for about 12 years now. I only have them serviced by Marlboro Nissan. Paul and his crew always explain exactly what I need and never try to sell me anything I don’t. When you have a garage that you trust that does great work, why would you go anywhere else? 5 stars isn’t enough for these guys More

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