Chris Granholm

This isn't targeted at management but to inform them of what has went on: I am writing this review to express my extreme dissatisfaction with the service provided to my mother here at Larry H Miller Nis what has went on: I am writing this review to express my extreme dissatisfaction with the service provided to my mother here at Larry H Miller Nissan Service Dept. She's brought her vehicle in multiple times due to a gas smell, but your technicians were unable to replicate the problem and sent her away. This occurred while her warranty was still active. Now that her warranty has expired, they have finally identified a leak that has cost approximately $2,000 to repair. This situation could have been avoided if proper attention had been given to diagnosing and fixing the issue when she first reported it. As a result, I will be filing a claim with the Attorney General and the Federal Trade Commission if we can't rectify this situation and come to an appropriate resolution to make things right! Additionally, I would like to inform current and prospective buyers that any extended warranties, GAP insurance, or Tire and Wheel Contracts are fully cancellable. To cancel, simply call the number listed on your contracts to request a cancellation. You will receive a percentage refund based on the mileage driven and the duration of vehicle ownership. As an expert in auto lending, I consistently raise these concerns with senior management to prevent similar issues from arising in the future. This is especially important when funding loans where consumers may struggle to fully utilize their warranties, as it can result in financial challenges for them. More

Report | Print

Overall a great experience with this dealership. Great deal on vehicle, good and friendly sales team and super fast financing department (once there). The only negative part was the waiting time fr Great deal on vehicle, good and friendly sales team and super fast financing department (once there). The only negative part was the waiting time from the decision to purchase the vehicle to the time it took to get to the financing department. I arrived at the dealership at 7:45pm and left at midnight. More

Report | Print

They let me drop off my car and did the work perfectly. They were great 😃 They were great 😃 More

Report | Print