Chris Freisen
Chris Freisen at Jim Norton Chevrolet
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Chris Freisen

Service Advisor

Jim Norton Chevrolet

3131 N Aspen Ave
Broken Arrow, OK 74012

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4.7
18 Reviews
4.7

18 Reviews

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18 Reviews of Chris Freisen

November 08, 2024

Dealership Rating
Employee Rating

This is the third Chevy we have purchased in the last six years from this dearlership. Always friendly,helpful and with great service. More

by Rlaegass
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Shane Honold, Preston Clark

Nov 11, 2024

Jim Norton Chevrolet responded

Thank you so much for your kind words! We truly appreciate your loyalty and are delighted to hear that you've had a positive experience with us at Jim Norton Chevrolet. It’s always a pleasure to assist you with your Chevy purchases. We look forward to seeing you again for your next vehicle! Sincerely, Courtney, Jim Norton Auto Group

September 18, 2024

Dealership Rating
Employee Rating

I am honestly not sure where to even begin with this dealership. The way that I have been treated as a "customer" by not only the sales guy and service advisor, but their GM as well has completely hinde More

by breeannbittle
Recommend Dealer
No
Sep 18, 2024

Jim Norton Chevrolet responded

Thank you for taking the time to share these concerns. Our management team is currently reviewing the specifics mentioned. Sincerely, Courtney, Jim Norton Auto Group

April 27, 2024

Dealership Rating
Employee Rating

Blake Masso was amazing from start to finish! We knew what we wanted and he worked hard to get it for us! Would 10/10 recommend using him every time! We will definitely be repeat customers! More

by hadleytony64
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gerardo Guel, Blake Masso

Apr 29, 2024

Jim Norton Chevrolet responded

Congratulations on your new purchase! Thank you for taking the time to write about your experience with us. We are determined to deliver detail-oriented, honest, and personalized customer service. Your glowing review is a reflection of our dedication to going the extra mile to please our guests. I’m so happy to hear we were able to help find the perfect vehicle for you. We would love to work with you again. Sincerely, Courtney, Jim Norton Auto Group

March 27, 2024

Dealership Rating
Employee Rating

This dealer on the used side is absolutely horrible. They were nice to you up to the time of the sale but afterwards not so much. To contact them is next to impossible, especially the gm Lance. He NEVER More

by mdfortkamp
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jesus Velasco, Joseph Emberson , James Martin

Mar 28, 2024

Jim Norton Chevrolet responded

Thank you for sharing your concerns, we have shared these comments with our management team for review. Kindly reach out to our General Manager, Lance Franklin, lfranklin@jimnortonchevy.com, 918-615-2996 so we can discuss this with you directly. Sincerely, Courtney, Jim Norton Auto Group

Apr 16, 2024

Jim Norton Chevrolet responded

Thank you for your feedback about your recent experience with us. We are glad that James and Joseph were able to get you into a vehicle that you're happy with and provide you with a positive car-buying experience. We look forward to continue moving in a positive direction and if you have any further questions about your vehicle, please reach out to our General Manager, Billy Caperton, bcaperton@jimnortonchevy.com, 918-615-2996. Sincerely, Courtney, Jim Norton Auto Group

February 27, 2024

Dealership Rating
Employee Rating

Chris has been extremely helpful and responsive in working with us to take care of our Tahoe. He is courteous, friendly, professional and always has a smile! Outstanding person! More

by mduininck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 28, 2024

Jim Norton Chevrolet responded

Thank you for taking the time to write about your experience with us! At Jim Norton Chevrolet, we work very hard to provide each of our customers with a personalized and hassle-free experience. I am happy Chris was able to exceed your expectations. Don't hesitate to contact us if there is anything else we can do for you. Take care! Sincerely, Courtney, Jim Norton Auto Group

January 30, 2024

Dealership Rating
Employee Rating

Chris is always willing to help and he answers his phone. I always appreciate his help. More

by dave.mccabe4
Recommend Dealer
Yes
Jan 31, 2024

Jim Norton Chevrolet responded

Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Chris was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Courtney, Jim Norton Auto Group

January 24, 2024

Dealership Rating
Employee Rating

Chris is always courteous, sincere, available and helpful. He is up front and takes care of your vehicle with excellent service. Always feel appreciated. More

by Ed.jones0579
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 25, 2024

Jim Norton Chevrolet responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Courtney, Jim Norton Auto Group

January 23, 2024

Dealership Rating
Employee Rating

I feel like I am the only customer they have when Chris helps me out. He checks on the items I need, plans out my work and I am in and out as if I am the most important person to them. It's like having c More

by m.warman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill Doyle

Jan 24, 2024

Jim Norton Chevrolet responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Courtney, Jim Norton Auto Group

January 23, 2024

Dealership Rating
Employee Rating

Always gets the job done and stands true to their word. Would recommend this dealership More

by Austin Jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 24, 2024

Jim Norton Chevrolet responded

Thank you for your feedback! We are concerned with your rating. If there is any concern you would like to discuss please reach out to our Fixed Operations Director, Joe Gibson, at (918) 615-2996, jgibson@jimnortonchevy.com Sincerely, Courtney, Jim Norton Auto Group

January 22, 2024

Dealership Rating
Employee Rating

Chris works really hard at providing what I have needed for my van - which is for a daughter that I have that’s handicap and for one of our work trucks. I appreciate that if he can’t answer a call he wil More

by jfstonepetal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Garay Winkler

Jan 22, 2024

Jim Norton Chevrolet responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Courtney, Jim Norton Auto Group

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