Chris Figueredo
Chris Figueredo at Nissan of Torrance
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Chris Figueredo

Service Advisor

Nissan of Torrance

20550 Hawthorne Blvd
Torrance, CA 90503

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4.3
448 Reviews
4.3

448 Reviews

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448 Reviews of Chris Figueredo

December 30, 2024

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Employee Rating

Terrible communication coupled by awful customer service. Long wait times even with a supposed "reservation ". More

by Cfos
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Service Communication
Recommend Dealer
No

Other Employees Tagged: Jimmy Vasquez

December 25, 2024

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Good customer service and very professional. Honest and caring also compassionate towards the customer.I will come back again. More

by DIANA.CUTIE101
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Recommend Dealer
Yes
Dec 27, 2024

Nissan of Torrance responded

Hello Diana, your wonderful feedback and rating mean a lot to us. If you're ever in need of more help, please let us know! We hope to see you soon! Kind Regards, Elizabeth Reyes Customer Relations Manager

December 19, 2024

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I took my Altima in for an oil change and was greeted by Jimmy very friendly and knowledgeable!! I will return soon happy holidays Nissan of Torrance!!!! More

by ROBOREDONDO2
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Recommend Dealer
Yes
Dec 23, 2024

Nissan of Torrance responded

Hello, reviews like this give us motivation and help us ensure we provide high-quality care. We do hope we can be of assistance in the future. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

December 15, 2024

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I went for maintenance and tire repair. Was told my tires needed replaced. One of the tires has a nail in it. That tire was put back on my car. When I purchased the car on 2022 brand n More

by BFMAC57
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Lily Bandea

Dec 21, 2024

Nissan of Torrance responded

Hello, we regret to hear that your recent experience was anything less than exceptional. It appears there may have been a misunderstanding regarding how the tire maintenance plan operates. The plan is designed to cover certain type of tire repairs and replacements; however, it's important to note that the maintenance plan provides reimbursements for eligible repairs, customers are typically required to pay upfront at the time of the repair. Once you pay for the repair, you can submit a claim through your tire maintenance plan. This process usually involves providing the necessary documentation such as repair order. We strive to make this process as straightforward as possible, and we are here to assist you if you have further questions. We also spoke to Consumer Affairs and explained the process. Kind Regards, Elizabeth Reyes Customer Relations Manager

December 10, 2024

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This Dealer cares about their clients and the kind of cars they drive. Jimmy was very professional and caring. He explained to me what my car needs and how long the repairs would take which was right on More

by CYNTIA.YW6
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jimmy Vasquez

Dec 13, 2024

Nissan of Torrance responded

Hello Cyntia, we're happy you found our staff to be so supportive during your experience here at Nissan of Torrance. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

December 09, 2024

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Lousy communication and customer service. Extremely frustrated! Headed to another dealership to resolve my issue! More

by LANA J
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Service Communication
Recommend Dealer
No
Dec 13, 2024

Nissan of Torrance responded

Hello, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. Unfortunately, we were unable to identify you in our database based on your review username. We would like the opportunity to address your concerns. Please reach out to us directly at (310) 536-4000 x2225 or email at ereyes@ntnissan.com when you have a chance. Thank you, and we look forward to hearing from you. Kind Regards, Elizabeth Reyes Customer Relations Manager

December 06, 2024

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Horrible Service! I would not recommend to anyone to come to Torrance Nissan! I’ll take my car elsewhere because of the bad service! More

by RAYMONDSABLAN5
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Recommend Dealer
No
Dec 08, 2024

Nissan of Torrance responded

Hello Raymond, we tried looking you up in our database and based on your username, we can't find a match. We would like to have a better understanding about your experience. Please reach out to us at (310) 536-4000 at your earliest convenience and we will do our best to resolve this with you. Kind Regards, Elizabeth Reyes Customer Relations Manager

December 04, 2024

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Courtesy, friendly, helpful, and a pleasure to bring my SUV's to Nissan Torrance. I will continue to shop at Nissan Torrance. More

by Henry Johnson
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Recommend Dealer
Yes

Other Employees Tagged: Marcell Saavedra

Dec 05, 2024

Nissan of Torrance responded

Hello Henry, we sincerely thank you for the positive review and truly appreciate your continued business. Feel free to reach out to us if you need anything. Have a wonderful day. Kind Regards, Elizabeth Reyes Customer Relations Manager

December 03, 2024

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Service providers are Knowledgeable and helpful. I am glad I got the warranty! Got in and out in one day. More

by WITZROCHELLE
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Recommend Dealer
Yes
Dec 05, 2024

Nissan of Torrance responded

Hello, thank you so much for the excellent feedback and your high star rating! We are happy to hear that our team is helpful and knowledgeable. It is also a huge plus to hear that our team got you in and out. Please let us know if there is anything else we can do for you; we are more than happy to help! Kind Regards, Elizabeth Reyes Customer Relations Manager

November 26, 2024

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Still have the problem my radio make that scratching sound it's beeing 3 times More

by vincegarcia765
Service Price Transparency
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Recommend Dealer
Yes
Nov 28, 2024

Nissan of Torrance responded

Hello Vince, we would like to address your concerns. Please reach out to us directly at (310) 536-4000 when you have a chance. Thank you, and we look forward to hearing from you.

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