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Chris Dressler
Chris Dressler at Lexus Carlsbad
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Chris Dressler

Service Consultant

Lexus Carlsbad

5444 Paseo Del Norte
Carlsbad, CA 92008

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71 Reviews
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71 Reviews

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71 Reviews of Chris Dressler

January 17, 2023

Dealership Rating
Employee Rating

I Have A Very BIG Complaint About This LEXUS Dealership! My Service Experience Was So Perfect. Thats My Complaint Because I Have ZERO, Nothing To Complain About :) I Want To Thank Rick Torres, Service More

by Lexusbefriends
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lori Smith, Randy DelPrado, Gary Kiner, Rick Torres, John Castillo, Ashley Dorschel, Kim Porter, Lesley Bermingham, Robert Averill , Steven Loaner Desk Team Member & Bernardo Dewes

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June 10, 2022

Dealership Rating
Employee Rating

Well received here. Did what they could to save me some money. Unfortunately the hybrid battery had to be replaced. The team did a great job. Shuttles were a big plus. More

by Jmsocw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Jun 13, 2022

Lexus Carlsbad responded

Hi Jmsocw, Thank you for the much appreciated 5 star review! Your input is very important to the team at Lexus Carlsbad. So happy that you felt taken care of. We will look forward to assisting you in the future with your service needs. Lori Smith Customer Care Manager wecare@lexuscarlsbad.com

May 24, 2022

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Employee Rating

We were extremely happy with our service at Lexus! Kim was excellent in every way: nice, knowledgeable, helpful and understanding! We thank you!!! Carol and Ludlow Keeney More

by carolricekeeney@gmail.com
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
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May 24, 2022

Lexus Carlsbad responded

Hello carolricekeeney@gmail.com, Thank you for taking the time and giving us 5 stars. We are happy to know that our team here is professional and helpful and we look forward to seeing you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

May 13, 2022

Dealership Rating
Employee Rating

Waiting 23 minutes for appointment to be processed. No milk in cappuccino made in lounge. More

by otmakwan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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May 20, 2022

Lexus Carlsbad responded

Hello, otmakwan, Thank you for taking the time to response and share your sentiments regarding the wait time and the missing amenities in the lounge. I will make it a priority to meet with our Team to discuss further. Your comments are taken seriously as we always try to improve and proved a great guest experience. Lori Smith

May 12, 2022

Dealership Rating
Employee Rating

Chris Dressler was helpful in diagnosing the problem. He noted that I was also due for a service. The loaner car was helpful. More

by david.altheide
Customer Service
Friendliness
Recommend Dealer
Yes
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May 19, 2022

Lexus Carlsbad responded

Hello david.altheide, Thank you kindly for taking the time and sending us your feedback. We thank you for choosing us for your service needs and we hope to be able to serve you in the future. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

May 12, 2022

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Employee Rating

Scheduling an appointment was easy. I was greeted promptly on the day of my appointment and Chris explained how the problem would be identified. I was provided with a loaner. The commun More

by dwlevine_2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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May 19, 2022

Lexus Carlsbad responded

Hello dwlevine_2000, Thank you kindly for taking the time and sending us your feedback. We sincerely appreciate you doing business with us and we hope to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

May 11, 2022

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Employee Rating

Every service experience has been excellent. The construction on Monday AM was disruptive, but OK More

by d.dahl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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May 19, 2022

Lexus Carlsbad responded

Hello d.dahl, Thank you for taking the time and sending us your feedback, we sincerely appreciate you choosing our dealership for your service needs. We sincerely apologize for the construction, thank you for bearing with us. We hope to be able to serve you in the future. Have a wonderful week. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

May 07, 2022

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Employee Rating

Staff was professional and courteous. Service was prompt and had a good experience. Will use again for future service. More

by bfabijr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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May 24, 2022

Lexus Carlsbad responded

Hello bfabijr, Thank you for taking the time and sending us your feedback. We are happy to know that our team here is professional and helpful and we look forward to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

May 06, 2022

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Employee Rating

The service was on time, the staff is friendly, and I have received quality workmanship on every visit More

by NEAL_WARREN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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May 24, 2022

Lexus Carlsbad responded

Hello NEAL_WARREN, Thank you for taking the time and giving us 5 stars and we sincerely appreciate you. We look forward to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

May 05, 2022

Dealership Rating
Employee Rating

Setting an appointment was quick and easy. Car was checked in as soon as I got there. Getting a loaner was fast and easy. More

by edtincu
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
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May 24, 2022

Lexus Carlsbad responded

Hello edtincu, Thank you for taking the time and giving us your feedback and 5 stars, we sincerely appreciate you choosing our dealership for your service needs and we look forward to serve you in the future.. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

May 10, 2022

edtincu responded

All good

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