Chris Czaplenski
Chris Czaplenski at BMW of Westlake

Chris Czaplenski | Page 2

Parts Manager

BMW of Westlake

24690 Sperry Drive
Westlake, OH 44145

Contact Me
5.0
18 Reviews

Dealership Experience

14 yrs, 10 mos

Industry Experience

20 yrs, 10 mos

Languages Spoken

English English

5.0

18 Reviews

Write a Review

18 Reviews of Chris Czaplenski

April 28, 2021

Dealership Rating
Employee Rating

Great people. Great service. Christian, Cassie and Zack great people. Thank you very much for everyone's help. I hope they will continue to treat my car as thiers. BMW Middleburg heights are good people. T More

by Michael
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Don Cepek , Christian Gufreda, Jim Strunk, Cassie Thadeus

Apr 28, 2021

BMW of Westlake responded

Thanks for this awesome review about the team at BMW of Middleburg Heights!

January 28, 2021

Dealership Rating
Employee Rating

Experience with the staff was phenomenal and I really appreciate that you replaced the fuse for free. That being said, I would have liked my service light reset. I was in for a recall repair of the blowe More

by DIRKKROG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brent McKenzie

Mar 26, 2021

BMW of Westlake responded

Hello Dirkkrog, thank you; we appreciate your feedback and will be sure to address this issue with the staff. Thanks.

January 14, 2021

Dealership Rating
Employee Rating

Very nice dealership, fast and friendly top notch . Never had to come back for the same service it was always done right the first time. Thank you James More

by JAMESHENLEY007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cameron LaPorte , Cassie Thadeus

Jan 14, 2021

BMW of Westlake responded

Thank you so much, James, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at BMW of Westlake. Please don't hesitate to reach out if you need anything else.

January 11, 2021

Dealership Rating
Employee Rating

Fast and no worries simply good thanks for you help I be back soon I will need tires soon just waiting to safe some money More

by JACAS68
Price
Recommend Dealer
Yes

Other Employees Tagged: Don Cepek, Brittaney Quick, John Cordell, Jeff Hughes , Christian Gufreda, Nate Lieb, Jim Strunk, Cassie Thadeus

Jan 12, 2021

BMW of Westlake responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing BMW of Westlake, we look forward to having you as one of our valued customers for many more years to come!

October 29, 2020

Dealership Rating
Employee Rating

Came in for a recall. My car is older and not in the best of shape but they never made me feel uncomfortable. They were always respectful and courteous. Will be returning if I need more service. More

by lamar4821
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Tom Tunnell, Don Cepek, Cameron LaPorte , Cassie Thadeus

Nov 01, 2020

BMW of Westlake responded

Lamar, it's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing BMW of Westlake!

August 04, 2020

Dealership Rating
Employee Rating

I would recommend this bmw dealership on the Westside of Cleveland to everyone. Best customer service and your in and out. . Take care. See ya soon More

by JOANN44109
Recommend Dealer
Yes

Other Employees Tagged: Christian Gufreda

Mar 26, 2021

BMW of Westlake responded

Hi Joann44109! We're so happy we were able to help you out!

June 25, 2020

Dealership Rating
Employee Rating

Service made easy. The vehicle was done in good time and I was informed throughout the process. I would absolutely recommend servicing at this dealer in the future! More

by TinaP
Recommend Dealer
Yes

Other Employees Tagged: Don Cepek, Cameron LaPorte , Christian Gufreda

Jun 26, 2020

BMW of Westlake responded

Tina, thanks for sharing your thoughts about your experience with BMW of Westlake. We appreciate your business and hope to see you again soon!

May 02, 2020

Dealership Rating
Employee Rating

Had a good relationship with this dealership until my last visit. Was told that I’m not a good enough customer. Don’t plan on going back again More

by dejangagic1
Recommend Dealer
No
May 19, 2020

BMW of Westlake responded

We're sorry that you didn't have a completely satisfying visit. If you would be willing to reach out to us directly to share some more detail, we will do our best to get to the bottom of this.

2

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