Chris Culp

I’m extremely disappointed with the service department at this dealership, as their integrity seems highly questionable. A vehicle inspection in August showed no issues with my radiator. However, during a this dealership, as their integrity seems highly questionable. A vehicle inspection in August showed no issues with my radiator. However, during a recent service, the dealership discovered that my radiator and its components were covered under warranty related to radiator blinds. Less than two weeks after their service, my radiator blew up, causing significant damage to various hoses in the process. Despite the clear connection between their service and the failure, Mr. Culp has been giving me the runaround and avoiding accountability. As a new resident in the area with little support, this has caused tremendous hardship for me and my children, who rely on this vehicle for our daily needs. The lack of responsibility and the poor customer service is frustrating. I would strongly caution others to reconsider before trusting this dealership with their vehicle. More

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Great service. Appointment was available when I needed it. Service advisor—Alton Phillips—was excellent and highly knowledgeable. Appointment was available when I needed it. Service advisor—Alton Phillips—was excellent and highly knowledgeable. More

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I recently moved to the Hampton Roads and have been glad to connect with Bob Casey BMW to care for my 2016 X1 (and me). Julia Gerrick (Greener) has been great at understanding the way I like to be treated a to connect with Bob Casey BMW to care for my 2016 X1 (and me). Julia Gerrick (Greener) has been great at understanding the way I like to be treated as a customer. All customers are different and she knows that timely and honest communication is key to get my business. My car was due for regular maintenance, in addition to a new battery and brakes. Julia arranged service that fit into my schedule and at a very competitive cost. Finally, kudos to Jeff who is outstanding at intake and "just" a nice guy. To me, Jeff sets the mood and makes me feel welcome the minute I get out of my car. Very much appreciate Julia, Jeff, the Techs and the entire team at Casey. More

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Picked up my car for the 4th time, same light still on. Was pretty much told that none of their technicians are good enough to figure it out after I already dropped 3k Was pretty much told that none of their technicians are good enough to figure it out after I already dropped 3k More

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We have always enjoyed the professionalism and customer service of A.J,, but highly disappointed in management. I purchased a demo vehicle (as a new vehicle); it had about 4000 mi on it. I went to bring m service of A.J,, but highly disappointed in management. I purchased a demo vehicle (as a new vehicle); it had about 4000 mi on it. I went to bring my car in for servicing this week and was informed none of the service was covered (36000 mi/36 months). Since I have only driven the car about 34000 mi and have owned it for 30 months, I was shocked that purchasing this vehicle as a “new car” wasn’t honored at all. I fully expected better treatment and goodwill and up-front disclosure that is only receive a 36 M0/32000 mi warranty. More

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Great service, great work, great employees you can always count on. Appreciate the professionalism and courtesy count on. Appreciate the professionalism and courtesy More

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Great service, great value, great people! What can I say? Casey BMW fas the best folks around. They are totally competent and so friendly about their clients. I could not be a happier customer. say? Casey BMW fas the best folks around. They are totally competent and so friendly about their clients. I could not be a happier customer. More

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To service my M240i, the dealership picked up my car at my home in Williamsburg and left a loaner car at no charge. My car was ready the next day and the service department accepted a coupon for a $100 dis my home in Williamsburg and left a loaner car at no charge. My car was ready the next day and the service department accepted a coupon for a $100 discount on the service. They also washed and vacuumed the car and then brought it back to my house. That's what I call great service! More

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Chris Culp and his crew were friendly and very professional. Excellent job with taking care of my 2018 series 2. Appointment was on time. Wait period was as he had stated when I checked in. Will r professional. Excellent job with taking care of my 2018 series 2. Appointment was on time. Wait period was as he had stated when I checked in. Will return. More

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Let me take a few minutes to say thank you Casey BMW for your service taking care of my auto. I am retired and concerned about catching this terrible virus, but your valet service eased my concern. I had m your service taking care of my auto. I am retired and concerned about catching this terrible virus, but your valet service eased my concern. I had moved out to Chesapeake and yet that was not a problem. YOU ALL ARE THE BEST!!! More

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