Chris Costlow

Unable to reach or speak with any service advisor. Telephone calls and messages are never answered or returned. Was there to purchase a part, and to my dismay and horror I could hear someone yelli Telephone calls and messages are never answered or returned. Was there to purchase a part, and to my dismay and horror I could hear someone yelling “only appointments, only appointments…”. I left feeling unwelcomed. More

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Ramesh's customer service made purchasing my car easy and enjoyable. He was attentive to every inquiry and request. The service provided all around at this dealership makes my 45 minute drive from Bowie wort enjoyable. He was attentive to every inquiry and request. The service provided all around at this dealership makes my 45 minute drive from Bowie worthwhile. More

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My experience was less than satisfactory only because of the hard sell on a service package when I purchased my Mercedes GLC 300. Unfortunately, I then lost track of the service schedule during Covid and ha the hard sell on a service package when I purchased my Mercedes GLC 300. Unfortunately, I then lost track of the service schedule during Covid and had 3 unused services by the 4-year deadline. When I did take my car in for a service in May, I appealed for a goodwill gesture, allowing me to use just one out of the 3 services I had paid for. I explained that I had hardly used the car during the pandemic, and the low mileage backed that up. For 2 days, I was passed back and forth from the dealership to HQ, each saying the other was responsible for making a decision to extend the package due to exceptional circumstances. In the end, no one did, and I had to pay almost the full price of the service, meaning I paid for 3 services which they did not do. I found this very mean and disappointing, especially as I had exceptional service from ERIC SOFON in sales when I bought the car in 2018 (10 stars). Because the service department does not value returning customers, I will take my business elsewhere when I upgrade my vehicle. More

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I had an excellent experience with the David at the MBENZ EuroMotorcars Germantown. He was very knowledgeable about the vehicles and took the time to understand my needs and preferences. They were not pushy EuroMotorcars Germantown. He was very knowledgeable about the vehicles and took the time to understand my needs and preferences. They were not pushy and provided helpful information throughout the process. I felt like they had my best interests in mind and would highly recommend them to anyone in the market for a new car. More

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You will be well satisfied dealing with EuroMotorcars. I’ve found them to be very honest and competent. One of the best service advisors I’ve seen: Chris Costlow. Honestly, he knows so much about Mercedes I’ve found them to be very honest and competent. One of the best service advisors I’ve seen: Chris Costlow. Honestly, he knows so much about Mercedes service work he’s worth his weight in gold! More

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