Chris' game plan of working smarter, not harder plus maintaining a positive attitude has worked as evidenced by the fact that only four years ago he was hired by Autohaus as a porter and is now a client service advisor. It helps that he grew up around BMWs turning him into a certified "car guy". He enjoys watching motosport racing (ALMS, Formula One). Chris also likes to watch the Cardinals, NISA and NCAA basketball as well as PGA Tour Golf. He also plays golf.
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May 11, 2017
Maintenance on BMW Chris was great to work with. I talked with him last week and he got me in ASAP and got me a loaner car. He was there on time and updated me as soon a Chris was great to work with. I talked with him last week and he got me in ASAP and got me a loaner car. He was there on time and updated me as soon as he hear what was going on. It was a pleasure to work with him. I will continue to do business with Autohaus BMW and in the next few years I plan on buying another BMW. More
April 13, 2017
The Best I have been coming here for years and Autohaus is hands down the best. I would recommend them to anyone for sales or service. Never disappoint. I have been coming here for years and Autohaus is hands down the best. I would recommend them to anyone for sales or service. Never disappoint. More
April 10, 2017
Outstanding Service Writer! Just wanted to drop you a note to let you what a pleasure it is to work with Chris Clem regarding any service issues I have had with my cars. He is n Just wanted to drop you a note to let you what a pleasure it is to work with Chris Clem regarding any service issues I have had with my cars. He is not only very hard working and personable in all of my past dealings with him, but his professionalism is exemplary and he should be regarded as a real asset to your service team. My regards to Chris, and to all of those on your team who have performed service on my cars, always done right the first time! More
Other Employees Tagged: To all the hard working and knowledgable techs in the shop too.
March 15, 2017
Great to work with After I bought my 335is i was directed to Chris as a SA as he was recomended by one of the delivery people as someone who understands performance cars After I bought my 335is i was directed to Chris as a SA as he was recomended by one of the delivery people as someone who understands performance cars. Chris and I laid out a plan to add some extra muscle to my car. Chris took the time to call Dinan to make sure what my car needed to have done and more importantly what not to have done. First step was a Dinan Stage 2 which we completed this week. Both Chris and the installing tech drove the car to make sure the power promised delivered. Lets just say I have a very big smile on my face when I mash on the accelorator More
March 10, 2017
Excellent service I have dealt with Chris Clem almost entirely at Autohaus because of his expertise. When I describe a problem with my auto he can diagnose the issue I have dealt with Chris Clem almost entirely at Autohaus because of his expertise. When I describe a problem with my auto he can diagnose the issue and propose a solution. This knowledge has prevented me from being stranded on some long trips I have made. I have recommended Chris Clem to those people I know who have BMWs. Should I decide to purchase another auto the choice would be to do so through Autohaus. The people who have assisted me when paying charges in the service department are very knowledgeable and can answer any questions I may have of the charges. Very hospitable. More
February 16, 2017
Great Service! I thought I needed to get a new tire because of the noise my car was making, but Chris thought it might be something else- although I was pretty sure I thought I needed to get a new tire because of the noise my car was making, but Chris thought it might be something else- although I was pretty sure it was the tire. Fortunately I was wrong, and thankfully we didn't have to put an unnecessary new tire on the car. Chris and the tech team found the real issue quickly and saved me some money in the process. I always recommend Chris and the service team at Autohaus. More
February 08, 2017
Professional, courtious, time-sensitive Service writer, Chris Clem, has been a joy to deal with ever since I purchased my vehicle. His level of professionalism, courteousness, sensitivity to Service writer, Chris Clem, has been a joy to deal with ever since I purchased my vehicle. His level of professionalism, courteousness, sensitivity to my time constraints, and willingness to work with me to get things done and done properly has been outstanding. He always delivers on timelines, cost, and keeps me informed on any potential deviations. I have always requested Chris for all my service needs and have never been disappointed. More
January 23, 2017
Service 1st Choice: Chris Clem I am grateful for Chris Clem's professionalism, consistency and thoroughness. Many years ago, at least 4 if not more, Chris helped me with my old 5 I am grateful for Chris Clem's professionalism, consistency and thoroughness. Many years ago, at least 4 if not more, Chris helped me with my old 550 (purchased at Autohaus competition) that no other dealership could resolve. The dealer I purchased it from had treated me disrespectfully. Chris went out of his way to be professional and got my car fixed. He has been my "go to" since then. Of course I purchased my new BMW from Autohaus. Now my 2 year old 550 came up with a tricky troubleshooting issue and with some time and consistency he managed to resolve the issue. I knew he would. I will also add that I'm grateful Autohaus provides BMW loaners as its convenient and I'm in a BMW still! Thank you Chris and Autohaus BMW. More
Other Employees Tagged: Mike Crader stepped in during this period as Chris was briefly out of town.
January 09, 2017
Service Center When I came to drop off my car I was welcomed by Chris Glem. Initially I was worried because my car's CPO had expired and I didn't think I would get t When I came to drop off my car I was welcomed by Chris Glem. Initially I was worried because my car's CPO had expired and I didn't think I would get the full benefits of being covered. Chris instantly set me up with a very nice loaner vehicle. Chris is extremely professional and listened to everything I said about the car. i was updated everyday about the status of my car, and the car runs better than ever. For anything related to BMW I will always go through Autohaus BMW! Thanks autohaus! More
December 29, 2016
Great service experience! I recently had car in for routine maintenance service. Our salesman knew the car was at the dealer today and made it a special point to have a small s I recently had car in for routine maintenance service. Our salesman knew the car was at the dealer today and made it a special point to have a small scratch on the door looked at and buffed out while it was there! A VERY much appreciated and unanticipated gesture! Thanks, Bob Dedert for going "above and beyond"! More
Other Employees Tagged: Bob Dedert

