Chris Clem | Page 20

Consistently the best customer service in the area. Service advisers are extremely knowledgeable, professional, and provide routine updates. Service advisers are extremely knowledgeable, professional, and provide routine updates. More

Report | Print

They went above and beyond what I expected. Very professional and upfront the entire process. Very professional and upfront the entire process. More

Report | Print

I always receive great service when I take my SUV in for maintenance and/or repairs. From scheduling the appointment to visiting the service center on appointment day, the process is always a smooth one. Ch maintenance and/or repairs. From scheduling the appointment to visiting the service center on appointment day, the process is always a smooth one. Chris Clem is my service advisor of choice. But, I've had a relatively good experience with others too. More

Report | Print

Chris Clem and Nick Markovic provide top notch service and transparency in all my interactions with them. and transparency in all my interactions with them. More

Report | Print

I am very happy with the service I received, the staff were respectful and knowledgeable , despite my error in showing up on the wrong date for my appointment, my vehicle was serviced. Thank you BMW staff were respectful and knowledgeable , despite my error in showing up on the wrong date for my appointment, my vehicle was serviced. Thank you BMW staff. More

Report | Print

Very professional approach to customer service. Seems to follow a good business model. Everyone was engaged Seems to follow a good business model. Everyone was engaged More

Report | Print

This place is 2nd to none absolutely the best in the metro area excellent service metro area excellent service More

Report | Print

The staff is very friendly, and the service work is completed on time at the bid price. completed on time at the bid price. More

Report | Print

Service was wrapped up quickly BUT the customer service and miscommunication have always been an issue for both my husband and I. I continue to leave that place in pure frustration! This particular time, and miscommunication have always been an issue for both my husband and I. I continue to leave that place in pure frustration! This particular time, I had made an appointment with a nice lady on the phone. She got me right in! WITH a loaner. I thought to myself things have changed there. Well, that was short-lived! When I got there, there was no record of my appointment, I told them who I talked to, that didn’t seem to matter to them at all! Instead, Chris told me I had to reschedule the appointment 2 weeks out! I was furious. I called my husband, and asked if he ever got an email about the appointment. Sure enough, he did because the nice lady I originally talked to put it under his name and car. When I called back the amount of disrespect was disgusting. I was treated as if it was my fault for the mishap they created! Truly is an awful experience. If the car wasn’t under warranty still, I would have been long gone somewhere else! They were not sorry in fact I was a nuisance to them even though I rearranged my entire day to get this service done. When I brought it in 2 weeks later, they were prompt but as stated earlier, we constantly have an issue with the miscommunication/ customer service department at Autohaus. We do not recommend. You spend so much money on a car, they really should be better! More

Report | Print

Excelente customer service and amazing facilities. They are one of the best dealers in St. Louis, and definitely the best BMW dealer in the area. They are one of the best dealers in St. Louis, and definitely the best BMW dealer in the area. More

Report | Print