Chris Carroll

I had a flat tire. Brought it in and they fixed it as I waited. Excellent service!! Brought it in and they fixed it as I waited. Excellent service!! More

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Chris has been very helpful. Keeps me informed. Great seeing Jacob, Charlotte, & Nicole. Wouldn’t go anywhere else for service. Keeps me informed. Great seeing Jacob, Charlotte, & Nicole. Wouldn’t go anywhere else for service. More

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I’m always impressed with the level of professionalism and dedication to quality of work I receive here. Definitely, wouldn’t go anywhere else for repairs and services. and dedication to quality of work I receive here. Definitely, wouldn’t go anywhere else for repairs and services. More

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Chris Carroll took care of my 911 s service! Everything came out great! Thanks again! Everything came out great! Thanks again! More

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Took the car in for service and everything was great. Chris Carroll is very conscientious and does everything to make sure you have a good experience. Chris Carroll is very conscientious and does everything to make sure you have a good experience. More

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I had a flat tire and they were able to fit me in same day. Very smooth experience. Thank you. day. Very smooth experience. Thank you. More

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Excellent service! Chris Carroll did a great job getting the warranty repair work done and the other service needed! Chris Carroll did a great job getting the warranty repair work done and the other service needed! More

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Porsche Woodland Hills is a gorgeous dealership with a knowledgeable and friendly team. Terrific experience! knowledgeable and friendly team. Terrific experience! More

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He was terrific. He was very professional, quick and he got me everything I needed in record time. He was very professional, quick and he got me everything I needed in record time. More

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The sales team is exceptional, but the service team needs improvement, particularly in terms of responsiveness and proactiveness. I had to visit the dealer four times for the same issue, leaving my vehicle w improvement, particularly in terms of responsiveness and proactiveness. I had to visit the dealer four times for the same issue, leaving my vehicle with the service department for a week with no resolution, despite the issue being under warranty and the resolution being known and recurring.. I wasted a significant amount of time going back and forth for the same problem that should have been resolved under warranty. Needless to say, it was very disappointing and quite frustrating. The part that was the most frustrating was "the kicking the can down the road" part. I am not sure if it was because the vehicle was not purchased there or some other reason, but the extent to which I had to endure to resolve the issue was unacceptable. The expectation, regardless of where the vehicle was purchased, should have been resolution and not deferred resolution, whereby the selling dealership had to place multiple calls to get this resolved with Woodland Hills. It should never have come to this, where the customer experience was impacted due to the lack of being proactive, poor responsiveness, and not being customer-centric. The issue was resolved in one day after a month. I am glad that my problems are now resolved, but it has eroded my confidence in the brand and its service department, as it should not have taken 4 weeks to resolve the issue I experienced. . More

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