I recently had the experience of purchasing a Subaru
Forester from Quality Subaru of Wallingford, and I wanted to share my thoughts on the process.
Customer Service: ★★★★★
From the moment I walked
Forester from Quality Subaru of Wallingford, and I wanted to share my thoughts on the process.
Customer Service: ★★★★★
From the moment I walked in, the staff was welcoming and attentive. My sales representative, Chris Carey, was knowledgeable and genuinely interested in finding the right car for me. They took the time to understand my needs and preferences, which made the experience feel personalized rather than transactional.
Inventory: ★★★★★
The selection of vehicles was impressive, with a range of makes and models to choose from. I appreciated the variety of both new and certified pre-owned options. I did lots of research before visiting the dealership and found that Quality Subaru offered the prepared vehicle I was looking for.
Pricing: ★★★★
While the initial pricing seemed competitive, I found the negotiation process pretty straightforward, I was hoping to negotiate a lower price, but they held firm. All fees were clearly explained upfront, although the warranty add-ons were not offered until after cost was negotiated. It would have been helpful if they were more transparent about additional costs from the beginning. Expect an additional 3-4K after negotiations if you are interested in add on warranty coverage.
Financing Options: ★★★★
The dealership offered various financing options, and the finance manager was very helpful in explaining the different plans available. I was able to secure a loan with a competitive interest rate, which made the purchase more manageable.
Overall Experience: ★★★★
Overall, my experience with Quality Subaru of Wallingford was positive. The excellent customer service and wide selection of vehicles. I drove away in a car that I love and feel confident in my purchase. I would recommend this dealership to others.
Final Thoughts:
Buying a car can be a stressful experience, but with the right dealership, it can also be enjoyable. I appreciate the effort Quality Subaru of Wallingford put into making my experience a good one, and I would consider returning for future purchases.
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by mllance0483
Jul 25, 2024 -
Quality Subaru responded
Thank you for sharing your detailed feedback about your recent experience at Quality Subaru. We're thrilled to hear that Chris and our team provided you with excellent customer service and a personalized car-buying experience. It's great to know that our wide selection of vehicles and various financing options met your needs.
We appreciate your constructive feedback regarding the transparency of additional costs, particularly related to warranty add-ons. We will work on improving this aspect to ensure a smoother process for our customers.
Your satisfaction is important to us, and we're glad you drove away in a Subaru Forester that you love. Thank you for your recommendation, and we look forward to serving you again in the future. Enjoy your new car!
We looked at several models and years.
bChris was available to go on test drives with every time providing us lots of good info about each vehicle.
bChris was available to go on test drives with every time providing us lots of good info about each vehicle.
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by crobedee
Jul 03, 2024 -
Quality Subaru responded
It's great to hear that Chris was available to assist you with test drives and provided you with valuable information about our vehicles. If you need any further assistance or have any questions, please don't hesitate to reach out. We appreciate your support and look forward to serving you again!
Chris was extremely helpful throughout the process and
made it feel almost seamless to get my car. Thank you!
made it feel almost seamless to get my car. Thank you!
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by nycarey2017
Jul 01, 2024 -
Quality Subaru responded
We're delighted to hear that Chris provided excellent assistance. If you need any further help or have any questions, please don't hesitate to reach out. Thank you for your kind words and support! We look forward to working with you again in the future.
Chris performed excellent customer service.
It was a pleasure doing business with Wallingford Suburu. I recommend.
It was a pleasure doing business with Wallingford Suburu. I recommend.
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by Corrinknight0
May 20, 2024 -
Quality Subaru responded
Thank you for your kind words! We're thrilled to hear that Chris provided excellent customer service and that you had a pleasant experience. Your recommendation means a lot to us. We look forward to serving you again in the future!
Very easy to deal with , not pushy, pleasant, attentive,
and knowledgeable. Highly recommend! Chris is a true asset to the company.
and knowledgeable. Highly recommend! Chris is a true asset to the company.
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by ayme61
May 06, 2024 -
Quality Subaru responded
We're thrilled to hear that your experience with Chris was so positive! At our dealership, we aim to provide a hassle-free and enjoyable experience for our customers, and it's wonderful to hear that Chris's approach was exactly that. Thank you for highlighting his attentiveness, pleasant demeanor, and knowledge — these are qualities we value in our team members. Your recommendation means a lot to us, and we're grateful for your kind words. If you need anything else or have further questions, please feel free to reach out. We appreciate your business and look forward to serving you again in the future!
Chris is a great sales person!
He was atper helpful and responsive. Very happy with my purchase.
He was atper helpful and responsive. Very happy with my purchase.
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by bangc917
Apr 08, 2024 -
Quality Subaru responded
It's wonderful to hear that Chris provided you with excellent service and that you're happy with your purchase! If you have any further questions or need assistance in the future, don't hesitate to reach out. Enjoy your new vehicle!
Chris Carey and the rest of the Team was fantastic.
Probably the best experience I had purchasing a vehicle. Will highly recommend your dealership.
Probably the best experience I had purchasing a vehicle. Will highly recommend your dealership.
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by Russ
Apr 08, 2024 -
Quality Subaru responded
It's fantastic to hear that Chris Carey and the rest of the team at the dealership provided you with such a positive experience! We're glad that your vehicle purchase process went smoothly and that you're satisfied with the service you received. Thank you for recommending the dealership, and if you ever need assistance in the future, feel free to reach out. Enjoy your new vehicle!
Apr 09, 2024 -
Russ responded
⭐️⭐️⭐️⭐️⭐️
I appreciate the attention to detail and his patience
with me during this process. I believe I might have drove- pun intended-him a little crazy.
with me during this process. I believe I might have drove- pun intended-him a little crazy.
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by Dottea1dot
Mar 05, 2024 -
Quality Subaru responded
We're glad to hear about your positive experience. We understand that these decisions can be complex, and we appreciate your kind words. If there's anything more we can do for you or if you have any additional feedback, please feel free to let us know. Thank you for choosing us, and we appreciate your understanding and trust!
Chris is a knowledgeable, upbeat, kind, and patient sales
professional. He is a very good listener, responds with respect, and knows his Subaru products. He was a pleasure to deal with and is an asset to the
professional. He is a very good listener, responds with respect, and knows his Subaru products. He was a pleasure to deal with and is an asset to the dealership. I have already recommended him to a friend, who will begin her car shopping journey soon.
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by Wendy
Feb 29, 2024 -
Quality Subaru responded
It's fantastic to hear such positive feedback about Chris and your experience at the dealership. Knowing that he is knowledgeable, upbeat, kind, and patient speaks volumes about the quality of service he provides. Thank you for recommending Chris to a friend, and we hope her car shopping journey is just as pleasant. If there's anything else you'd like to share or if you have any further feedback, please feel free to let us know. We're grateful for your recommendation and your continued support!
This is my 3rd purchase from quality Subaru my experience
is always 10/10. There is never pressure to buy & staff is always
Working with Chris was an 11/10 experience. He was attentive and listened to what
is always 10/10. There is never pressure to buy & staff is always
Working with Chris was an 11/10 experience. He was attentive and listened to what I was truly looking for.
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by jill.m.dickinson
Feb 29, 2024 -
Quality Subaru responded
We're honored to have your continued trust and loyalty. It's fantastic to hear that your experiences have consistently been 10/10. We're pleased to know that the staff never pressures you to buy, and Chris was attentive and understanding your needs. If there's anything more you'd like to share or if there are ways we can continue to enhance your experience, please feel free to let us know. Thank you for choosing Quality Subaru! We look forward to serving you in the future.