Check out Chris Buster's reviews on DealerRater

October 20, 2024

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They advertised a vehicle that wasn’t even ready to show. They should let there customer know that before they put the miles in to look. Took me three trips They should let there customer know that before they put the miles in to look. Took me three trips More

by CHADENZEROTH

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

No

Other Employees Tagged: Cathy Sanders, Kevin Lopez

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Oct 21, 2024 -

Shottenkirk Fort Madison responded

Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 319-205-0808 and ask for one of our managers.

October 02, 2024

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Employee Rating

Everything about the experience was positive other than 3 things. 1) Mileage on paperwork said 30, when really it was over 3000 miles 2) Wait time to sign paperwork. They knew I was coming in at 6pm, but things. 1) Mileage on paperwork said 30, when really it was over 3000 miles 2) Wait time to sign paperwork. They knew I was coming in at 6pm, but then didn't start signing until 7:30. A bit frustrating! 3) I got it home, and then the back hatch won't open automatically. More

by JB

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Cathy Sanders

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Oct 04, 2024 -

Shottenkirk Fort Madison responded

JB, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Fort Madison

August 27, 2024

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The only issue we had was we scheduled a test drive and got there but the vehicle had already sold. We are happy with the alternate we chose though. got there but the vehicle had already sold. We are happy with the alternate we chose though. More

by PERLEEAICHER

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Mike Wilson

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Aug 28, 2024 -

Shottenkirk Fort Madison responded

Hi, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Fort Madison!

August 04, 2024

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Fast,thorough, friendly andconsiistant. They take care of you!! Gives options and advise!! I'll be back! They take care of you!! Gives options and advise!! I'll be back! More

by RVWILSON29

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jamie Mundth, Jamie Mason, Ron Allen, Randy Thompson, Kris Pauly, Mike Wilson, Cathy Sanders, Tom Washburn, Brittney McConnell

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Aug 13, 2024 -

Shottenkirk Fort Madison responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Fort Madison!

July 29, 2024

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Employee Rating

Randy Thompson was great to work with. We found the truck we wanted online and made an appointment with Randy. We drove 1.5hr to get there, and Randy had the truck ready for us when we arr We found the truck we wanted online and made an appointment with Randy. We drove 1.5hr to get there, and Randy had the truck ready for us when we arrived. 3 hrs later we were on our way home with our new truck. This was the easiest and smoothest process of buying a vehicle I've ever had. The customer service is amazing!! More

by ERIC PICKETT

Verified Customer

Sales Price Transparency

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Randy Thompson

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Jul 30, 2024 -

Shottenkirk Fort Madison responded

ERIC, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Fort Madison!

April 06, 2024

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They do all our service work and I don’t have any complaints of the service I have received complaints of the service I have received More

by CARTROC

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jamie Mundth, Dustin Overberg, Ron Allen, Cathy Sanders, Tom Washburn, Brittney McConnell, Brad Richardsen

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Apr 08, 2024 -

Shottenkirk Fort Madison responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Fort Madison!

March 07, 2024

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I always have great service with Shottenkirk’s service department. Kirk and Danielle always take care of our vehicles department. Kirk and Danielle always take care of our vehicles More

by CARTROC

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jamie Mundth, Dustin Overberg, Jamie Mason, Ron Allen, Tom Washburn, Brittney McConnell, Brad Richardsen

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Mar 08, 2024 -

Shottenkirk Fort Madison responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Fort Madison!

February 09, 2024

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Great overall experience will be back to purchase more vehicles in the future. Mike Wilson is great and has always been good when i shop there. vehicles in the future. Mike Wilson is great and has always been good when i shop there. More

by ADNBALDERAS20

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jamie Mundth, Mike Wilson

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Feb 12, 2024 -

Shottenkirk Fort Madison responded

Hi, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Fort Madison!

February 01, 2024

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Always courteous, helpful, informative and go above and beyond what’s required!! We wouldn’t go anywhere else!! beyond what’s required!! We wouldn’t go anywhere else!! More

by K_HOPE

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jamie Mundth, Ron Allen, Cathy Sanders , Digital Air Strike

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Feb 23, 2024 -

Shottenkirk Fort Madison responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Fort Madison!

December 30, 2023

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Employee Rating

Thank you for being helpful and answering our questions. We are excited about our new vehicle. We are excited about our new vehicle. More

by HOLLYPOP17

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Brian Harris

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Jan 02, 2024 -

Shottenkirk Fort Madison responded

Hi, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Fort Madison!