Chris Barta | Page 2

New to the area and having BMW's for the last 25 years I selected to take my x4 for an oil change and new tires. My service advisor was George. He took care of all of my needs and went above & beyond and o selected to take my x4 for an oil change and new tires. My service advisor was George. He took care of all of my needs and went above & beyond and offered the best customer service. In 2024 I went back as I needed new tires and a few items to take care of. Unfortunately, when I arrived and asked for him, and was informed of his recent passing, and I was given Christine Barta as my new advisor. She gave me a quote that I found to be very high and would not provide me with cost estimate and full breakdown of fees. I tried reaching her by phone and e-mail several times and all she would do is send me the same quote without a breakdown. I contacted the service manager who never responded to my request for the breakdown and never made an effort to reach me. Therefore, I ended up going to BMW of Ft. Meyers, as I could no longer trust this particular location. I have always used BMW dealerships and have had exceptional customer service as well as building strong relationships with my service advisors. For this reason, I give them a 1 star. If I cannot trust a dealership I will not do business with them. More

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Complete satisfaction aren’t even enough to describe how I feel leaving Germain BMW in North Naples. Christine Barta is my new service adviser and not only does she greet you with a smile every time I see h I feel leaving Germain BMW in North Naples. Christine Barta is my new service adviser and not only does she greet you with a smile every time I see her, she was respectable and honest every time I spoke with her. We all know the stereotype of car dealerships but she broke that instantly when discussing my car and the fixes it needed. I appreciate her thoroughness in making sure my car was complete and ready for pickup. I would highly recommend her to anyone needing care for their BMW. She is the ultimate dealer advisor for my ultimate driving machine. Thank you!! More

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Dealership was clean and everyone was nice especially my service advisor Christine barta. Vehicle was taken on time and washed afterwards service advisor Christine barta. Vehicle was taken on time and washed afterwards More

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Christine Barta was an excellent service advisor! SHE GUIDED ME with care and compassion I will definitely refer my friends who go to other dealers here she is the best SHE GUIDED ME with care and compassion I will definitely refer my friends who go to other dealers here she is the best More

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Christine Barta was a big help getting my car fixed. She found me a loaner and was able to get my car in right away. My car was repaired within a day. She found me a loaner and was able to get my car in right away. My car was repaired within a day. More

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Christine Barta was exceptional. She kept me well informed of the progress of my service work. Everybody at the dealership was outstanding at customer service. She kept me well informed of the progress of my service work. Everybody at the dealership was outstanding at customer service. More

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Great service but very difficult to get an appointment- usually have to wait 1-2 months especially in season it’s worse. I still work so it’s very frustrating to not be able to get an appointment when it’s usually have to wait 1-2 months especially in season it’s worse. I still work so it’s very frustrating to not be able to get an appointment when it’s convenient for me. Also very difficult to get a loaner More

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Timely, professional and very user friendly. Christine Barta was very helpful and pleasant to work with. Christine Barta was very helpful and pleasant to work with. More

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Christine Barta, our service advisor, was wonderful. .. walked me through scheduled service plan and promptly advised when our car was ready for pickup. .. walked me through scheduled service plan and promptly advised when our car was ready for pickup. More

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Excellent service all around. Professional and polite, quick and effective. Easy to book an appointment and accurate with estimated time to wait. Professional and polite, quick and effective. Easy to book an appointment and accurate with estimated time to wait. More

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