Chris Apgar | Page 3

I had a great experience with all the people I worked with except that I felt a little rushed in dealing with the guy who was in charge of closing the lease, taking my money and selling me the "extras" with except that I felt a little rushed in dealing with the guy who was in charge of closing the lease, taking my money and selling me the "extras" (warranty packages, etc.). I felt some condescension also and it made me feel like there was some attempt at deception. I had to assert myself and ask for clarification and a less-pressured approach, before arriving ultimately at resolution. Also, on delivery, the pressure in my front tires was 10 lbs greater than what was specified. A little bit of a thorn in what was otherwise a rose of a sales experience. More

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Scott truly listens to a customer and provides an exceptional experience in the buying process. Andrew in service is so helpful with honest advice and guidance. exceptional experience in the buying process. Andrew in service is so helpful with honest advice and guidance. More

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Very professional hi The dealer was very helpful on picking the right car with the budget that I had they work with you on negotiate the right price. Overall very profess The dealer was very helpful on picking the right car with the budget that I had they work with you on negotiate the right price. Overall very professional and friendly I would recommend this dealer. More

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BMW to the rescue On the Friday before Mother's Day, I needed to drive out of state to visit family and my vehicle decided to throw a tantrum. Even though the service c On the Friday before Mother's Day, I needed to drive out of state to visit family and my vehicle decided to throw a tantrum. Even though the service calendar was already full, BMW of Bridgewater were able to accommodate me with a service appointment as well as a loaner vehicle on short notice, rescuing my weekend plans. Their service department kept me informed regarding the repairs every step of the way and were courteous and professional as always. I often recommend them to other BMW owners, as their service is always outstanding! More

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Great dealership Our experience with BMW of Bridgewater began years ago with service on my M Roadster, then the purchase of our 330, service on the 330 and 540, and no Our experience with BMW of Bridgewater began years ago with service on my M Roadster, then the purchase of our 330, service on the 330 and 540, and now the purchase of a new 228. The relationship has spanned at least 12 years and we've been very satisfied. More

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Highly recommend BMW of Bridgewater I felt very comfortable the minute I walked into the BMW of Bridgewater dealership. The entire staff was very friendly and helpful. I am especially t I felt very comfortable the minute I walked into the BMW of Bridgewater dealership. The entire staff was very friendly and helpful. I am especially thankful to Ann Marie Perhacs and Mike Shamy for making my recent purchase of a 2014 BMW 328i Xdrive a very positive experience. They continue to be professional, detailed-oriented, and attentive whenever I need assistance. More

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After a computer failure on my BMW, I first searched online to try to get an idea what it could be, get estimates of what people have paid in the past, and then I started calling local BMW dealerships a online to try to get an idea what it could be, get estimates of what people have paid in the past, and then I started calling local BMW dealerships as well as independent service centers that specialized in BMW. My first call to BMW of Bridgewater connected me to Chris in Parts. We went over some scenarios and he was able to give me an estimate for what was likely the issue, and coincidentally the most expensive part. He was able to work with me on the price so it was competitive to other estimates I was getting, and I felt comfortable with going with this option. He arranged a loaner car and drop off date and we scheduled the appointment. The day I dropped off the car, I met Debra in Service. Very helpful and understanding with what I was experiencing with the car and made the process very easy. She updated me along the way, was very accommodating, and was great to work with. I felt like a valued customer and that my business was important to them. Finally, Ryan was the tech that worked on my car and did a great job identifying the issue and getting it resolved. Extremely trustworthy and diligent in going above and beyond by checking every little thing to make sure any current issues and foreseeable issues were taken care of. A big kudos to BMW of Bridgewater for this service experience. More

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