Chris Alves

Excellent service! Courteous, timely responses to messages and my car looked great when I picked it up! Courteous, timely responses to messages and my car looked great when I picked it up! More

Report | Print

My experience with the 2024 Porsche Cayenne and the service provided by Porsche South Shore has been the worst automotive experience I have ever had. What should have been the ownership of a premium lu service provided by Porsche South Shore has been the worst automotive experience I have ever had. What should have been the ownership of a premium luxury vehicle turned into nearly two years of constant frustration, stress, and disappointment for both myself and my family. From the beginning of my lease, the vehicle had repeated mechanical issues, software malfunctions, and reliability problems that required frequent service visits and remained unresolved. Instead of enjoying a luxury vehicle, I was repeatedly dealing with service appointments and uncertainty about whether the car would function properly. Unfortunately, the service experience at Porsche South Shore was equally disappointing. During interactions with the service department, particularly with the service manager at the time, Chris Alvis, I felt my concerns were not taken seriously. Rather than receiving support, I often felt dismissed and was even accused during one meeting of exaggerating the vehicle’s problems, which was extremely upsetting and unprofessional. I attempted to resolve the situation through Porsche Cars North America by communicating multiple times with Jeff Stokes, PCIC Regional Specialist. Despite initial assurances that the matter would be reviewed, the response felt more like an effort to defend the dealership and minimize the problems rather than fairly address my concerns. I also contacted McGovern Auto Group, providing detailed explanations of both the vehicle defects and the dealership’s handling of the situation. Unfortunately, those efforts resulted in little response or meaningful resolution. The entire experience became extremely stressful. What should have been a straightforward process of addressing legitimate vehicle defects turned into a prolonged struggle simply to have my concerns acknowledged. At one point, after a particularly difficult interaction, the stress affected my health and left me physically unwell. No customer should experience that level of stress when trying to resolve vehicle problems. After nearly two years of ongoing issues, I am relieved to no longer have this vehicle. The 2024 Porsche Cayenne I leased became one of the most disappointing automotive experiences I have ever had, and the handling of the situation by both dealership and corporate representatives made it worse. In my opinion, the conduct and handling of this situation by Chris Alvis, Aaron Geiger, and Jeff Stokes reflects poorly on the Porsche brand and the wider Volkswagen Group. Their handling of this matter demonstrated a lack of professionalism, accountability, and respect toward a customer trying to resolve legitimate concerns. Based on my experience, I would advise customers to exercise caution when dealing with the individuals mentioned above. During my interactions, I often felt that information was misrepresented and that my concerns were not addressed transparently, making it difficult to trust the process. Because of this experience, I cannot recommend Porsche vehicles, Porsche South Shore, or the McGovern Dealership network. A luxury brand should stand behind its products and treat customers with professionalism and respect when issues arise. Unfortunately, that was not my experience. I hope Porsche corporate leadership takes situations like this seriously and evaluates how customer concerns are handled at both the dealership and corporate levels, as experiences like this ultimately reflect on the entire brand. More

Report | Print

Gloria always gives us personal and professional service and welcomes us like a friend. She helps us find ways to to economize. She is simply the best. and welcomes us like a friend. She helps us find ways to to economize. She is simply the best. More

Report | Print

Always was in touch about my car. Excellent communication by phone and text. Also sent video. Excellent communication by phone and text. Also sent video. More

Report | Print

Excellent service! The service is courteous, extremely knowledgeable and equipped to handle my service needs. I’ve been a customer for over several years. My service ad The service is courteous, extremely knowledgeable and equipped to handle my service needs. I’ve been a customer for over several years. My service advisor Gloria is phenomenal. More

Report | Print

Great service. Polite and efficient. Gloria is the best service writer. These are the words to make fifteen. Polite and efficient. Gloria is the best service writer. These are the words to make fifteen. More

Report | Print

Porsche South Shore Service Department makes me feel cared for and calm — especially Gloria — which is a welcome antidote to the anxiety of something being wrong with my car! They are efficient; they tr cared for and calm — especially Gloria — which is a welcome antidote to the anxiety of something being wrong with my car! They are efficient; they transport me by Uber or a loaner; and my car comes back to me like new (shoutout to the guys who wash the cars, great job!). Keep up the good work, Gloria and team! More

Report | Print

Had great service with south shore Porsche free pick up and free delivery great service and free delivery great service More

Report | Print

I had the pleasure to have my Porsche 911 service at south shore my service advisor was Gloria. She was wonderful to deal with very professionally and competent. Was very happy having my Porsche service south shore my service advisor was Gloria. She was wonderful to deal with very professionally and competent. Was very happy having my Porsche serviced there More

Report | Print

Horrible service They sold me a car with so many problems I brought it back for service they had me in a loaner car for 5 months.i get my car back and nothing was fixed worst place to get a car problems I brought it back for service they had me in a loaner car for 5 months.i get my car back and nothing was fixed worst place to get a car More

Report | Print