Chris Aguilar | Page 2

The service at Gates is terrific! The Gates team always delivers, and I would recommend them. The Gates team always delivers, and I would recommend them. More

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I went for my oil change and specifically asked about my tires in August. The technician marked all 4 green at least 6/32. My husband was driving in the rain and we kept hydroplaning. He looked at my ti tires in August. The technician marked all 4 green at least 6/32. My husband was driving in the rain and we kept hydroplaning. He looked at my tires and said my front ones were balled. I went to get my tires rotated and they said they couldn't because my car wasn't safe to drive. 2 tires were 2/32 and 1 was 1/32! The other one was fine somehow. I had to get 4 new tires immediately. This was within a few weeks of my oil change and my tires were definitely not balled in that short of time. The technician obviously didn't check my tires. I specifically asked if they were checked because I thought they were going to need replacing soon. I relied on the technician to do their job and keep my family safe. Instead I was driving on tires that weren't safe which put my family at risk. I have anxiety with driving anyway because my dad died in a car accident. I was very disappointed with this. I called and told the person in the service department what happened and they said they would alert a manager and gave me free oil change. This was me using my free oil change. I will not be returning again as my trust in your company was lost. More

by stacyblack710 Verified Customer Verified Customer

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Service was fast and the service team was very professional. I would recommend taking your vehicle to Gates Chevy for an oil change professional. I would recommend taking your vehicle to Gates Chevy for an oil change More

by CACMK5 Verified Customer Verified Customer

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When I was waiting in the waiting room there was a crack in the wall and one of the ceiling tiles was about to fall in the wall and one of the ceiling tiles was about to fall More

by Katieb565 Verified Customer Verified Customer

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The staff are courteous and professional. The waiting area was clean and tidy. It was great to have coffee and watch TV while waiting. The waiting area was clean and tidy. It was great to have coffee and watch TV while waiting. More

by mboocher3 Verified Customer Verified Customer

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Always friendly. If something is worth fixing and they have time they do it right away or they assure it will be ok until the next day and makevan appointment for yo If something is worth fixing and they have time they do it right away or they assure it will be ok until the next day and makevan appointment for you to come in. More

by SANDYREED4 Verified Customer Verified Customer

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As usual, I had a great experience at Gates; Chris Aguilar did a great job keeping informed about the progress of the job. Aguilar did a great job keeping informed about the progress of the job. More

by AKRIEGER0 Verified Customer Verified Customer

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I love the friendly atmosphere. The service techs are though and efficient, The waiting room is comfortable and clean. I appreciate the fresh popcorn. I would suggest offering some The service techs are though and efficient, The waiting room is comfortable and clean. I appreciate the fresh popcorn. I would suggest offering some herbal teas and dried fruit in your vending area. More

by msylesta Verified Customer Verified Customer

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It's a great dealership, and easy to deal with. Nice people, and service doesn't take long to get get done Nice people, and service doesn't take long to get get done More

by cweichbrodt Verified Customer Verified Customer

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Service at Gates is always friendly. They have a comfortable waiting room with free coffee and a vending machine. You get an entire report on your vehicles oil change so you can keep wit They have a comfortable waiting room with free coffee and a vending machine. You get an entire report on your vehicles oil change so you can keep with your records. More

by Cassandra Verified Customer Verified Customer

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