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Chloe Orcutt
Chloe Orcutt at Koons Tysons Chrysler Dodge Jeep Ram

Chloe Orcutt | Page 5

Marketing

Koons Tysons Chrysler Dodge Jeep Ram

2050 Chain Bridge Road
Vienna, VA 22182

4.0
88 Reviews
4.0

88 Reviews

Write a Review

88 Reviews of Chloe Orcutt

January 29, 2023

Dealership Rating
Employee Rating

Out of state buyer, very poor response time, no follow up call's, don't waste your time here customers are truly not valued More

by Skippp
Sales Price Transparency
Purchase Time
Recommend Dealer
No
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Feb 01, 2023

Koons Tysons Chrysler Dodge Jeep Ram responded

I apologize for the issues you encountered working with us. We strive to deliver a professional and accommodating purchase experience and never intend to inconvenience our guests. I would appreciate the chance to speak with you to see what more I can do to help clear things up. If you are willing to discuss this further, please feel free to reach out. Best, Michaela Puckett - Customer Relations Manager - 703-790-0900. Extension 12143

January 24, 2023

Dealership Rating
Employee Rating

Marc was extremely knowledgeable, courteous, and made buying and trading in our Jeep super easy. . More

by Craig
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Patrick Sullivan

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Jan 24, 2023

Koons Tysons Chrysler Dodge Jeep Ram responded

We're thrilled Marc could provide a five-star trade-in and buying experience for you, Craig. Thank you for giving Koons Tysons Chrysler Dodge Jeep Ram a glowing review and we wish you many safe and happy miles. Take care!

January 10, 2023

Dealership Rating
Employee Rating

Car order and delivery process was easy. No issues on delivery and all processes were clearly explained. More

by Joeyvt87
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Leo

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Jan 10, 2023

Koons Tysons Chrysler Dodge Jeep Ram responded

Thank you for this stellar review of Koons Tysons Chrysler Dodge Jeep Ram! Safe travels in your new ride!

December 17, 2022

Dealership Rating
Employee Rating

They were very efficient Made the whole buying process very easy They took care of the out of state registration for us, answered all our questions and delivered everything they promised I would defini More

by Lemmy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tony Trocchia, Jasmine Washington

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Dec 19, 2022

Koons Tysons Chrysler Dodge Jeep Ram responded

Thanks for the stellar review! We're happy to hear that our team made your buying process seamless, congrats! We appreciate your business and kind words here at Koons Tysons Chrysler Dodge Jeep Ram!

October 15, 2022

Dealership Rating
Employee Rating

I received superb and timely service during my Jeep Compass 5k service. My Service Rep was a true professional! More

by Robert.cheatham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Oct 17, 2022

Koons Tysons Chrysler Dodge Jeep Ram responded

We're always happy to help with your Jeep Compass. Thanks for stopping by Koons Tysons Chrysler Dodge Jeep Ram. See you next time!

September 15, 2022

Dealership Rating
Employee Rating

Remember the circus routine with the clown car? This is where they bring the car for service cuz it's a circus of ineptitude. More later....... More

by sesrlewis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Jimmy Collier, Tom Ames, Delilah Ford, Laura Hall, Jeff Appel, Philip Arellano, Kenn Drake, Arlene Flanegin, Jason Gingras , Every single person that dumped me into voicemail or couldn't be bothered to call with an update so just sent txts.

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Sep 16, 2022

Koons Tysons Chrysler Dodge Jeep Ram responded

I would really appreciate the chance to hear more about your experience and what we can do to improve your 1-star rating. Would you be willing to talk this through with me? If so, please give me a call. Thank you, Michaela Puckett - Customer Relations Manager - 703-790-0900. Extension 12143

Sep 15, 2022

sesrlewis responded

Car has been there for 6 days and counting. Still no full assessment or estimate on cost/time to complete repairs. Now I am told that the tech assigned to my vehicle isn't in today! Bozo is laughing hysterically at this epic adventure.....

August 05, 2022

Dealership Rating
Employee Rating

The initial experience was great it was later when issues came forward that they became silent. It appears customer service is non exsistent More

by Kstephenson
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Bill Lacey

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Aug 08, 2022

Koons Tysons Chrysler Dodge Jeep Ram responded

We pride ourselves on great customer service and I'm sorry to hear we've missed that mark. If you're willing, I want to better understand what's gone wrong here and do my best to assist. Please get in touch if that is the case - my contact information is listed here. Thank you, Michaela Puckett - Customer Relations Manager - 703-790-0900. Extension 12143

July 29, 2022

Dealership Rating
Employee Rating

Hassan was great to work with. He was informative and worked hard to get a deal with us done. The staff were all very helpful and answered all our questions. The dealer had many op More

by KDub
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bill Lacey

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Jul 29, 2022

Koons Tysons Chrysler Dodge Jeep Ram responded

Thank you for the great review! We are happy to have you as a Koons Tysons Chrysler Dodge Jeep Ram customer and we hope to work with you again down the road. Safe travels ahead!

July 29, 2022

Dealership Rating
Employee Rating

You get better and better every year I like how you pay attention to your customers happiness More

by matthews.leander
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Jul 29, 2022

Koons Tysons Chrysler Dodge Jeep Ram responded

This feedback means so much to us! Thank you for choosing Koons Tysons Chrysler Dodge Jeep Ram and for sharing your experience with our team. Drive safely until we see you again!

July 17, 2022

Dealership Rating
Employee Rating

The service rep was attentive and knowledgable. They used the warranty where possible and had my car ready at the time promised. More

by DL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Taher

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Jul 18, 2022

Koons Tysons Chrysler Dodge Jeep Ram responded

We're happy to hear our commitment to exceptional customer care stood out to you. Thank you for being a fan and we look forward to seeing you at Koons Tysons Chrysler Dodge Jeep Ram again next time.

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