Chip Smith | Page 3

Moses was the best dealer I’ve ever worked with! Got me exactly what I wanted at the best price without all the back and forth like other dealerships. Everyone was just so professional at Newton. Th Got me exactly what I wanted at the best price without all the back and forth like other dealerships. Everyone was just so professional at Newton. Thank You Moses for getting me the perfect car! More

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Newton Nissan is SUPERIOR dealership. Their service department does excellent work in a very timely manner. David Stone was my service advisor and he was ready for me as soon as arrived. Their service department does excellent work in a very timely manner. David Stone was my service advisor and he was ready for me as soon as arrived. He very quickly checked me in and answered my questions and advised me how long it would take. Before I pulled out of the dealership, he sent me a text giving me his number in case I had any other questions. David is an ASSET to Newton Nissan and goes above and beyond EXCELLENT customer service. Thank-you, David, for insuring my car was repaired correctly and timely. It was a pleasure working with you and look forward to the next time. More

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I’ve followed Robert Thomas for a long time and he’s always treated me like family. Back in September of 2021 we got a sweet deal on a Chevy Silverado that we absolutely loved. Thank you Robert Thomas f always treated me like family. Back in September of 2021 we got a sweet deal on a Chevy Silverado that we absolutely loved. Thank you Robert Thomas for being the best Salesman I’ve dealt with these last 10yrs you’ve been Awesome. Now to the service department my husband called the dealership on August 8th and spoke with Chip who advised us that they wouldn’t be able to get the truck in until August 26th. I had the truck towed to the dealership on August 23rd called on August 24th to make sure they got it and was told yes we have your 2018 Nissan Altima. Me: excuse me I no longer have a Nissan Altima I have a Silverado truck after holding for about 20 minutes they come back and say they don’t have a vehicle in my name. I calls back the next day and they tell me that they found it and when chip gets in they would have him call me. He never called so I called back and was told that he leaves at 4pm fine I’ll call back tomorrow. Nest day I called back and was told they would have him call me back waited all day no call back. I call again and finally got to talk to chip and was advised that they found the issue and it was going to cost me 896 plus and I said go ahead and fix it but don’t fix what you assume is wrong then when I get it back that’s not the issue. So the next couple of days I got a call saying that wasn’t the problem it appears the truck needs a motor. Chip advise me that I would get a loner car 2weeks and still no loner. I called and called trying to get chip on the line again and nothing. Finally I ask for his supervisor and I get someone that says they no longer do loner cars but he would call me back on Monday to see what he could do I’m still waiting on the Supervisor’s call. I stopped calling due to I had gotten so frustrated that we were down to one car and it’s a strain on both me and my husband. Here it is September 20th and no one has called and said nothing about where they are with the truck. So my husband reached out to chip and he said that the guy working on my truck was stuck in a car and as soon as they get him out he would give me a call back. I’m so frustrated and normally don’t have time to do this type of stuff meaning: reviews…..but seeing that I have no transportation and stuck in the house I have all the time in the world. One thing for certain two things for sure I will not be going back to this dealership. I will truly miss doing business with Robert Thomas but this is ridiculous it’s going on a month. I feel that they get you to get these extended warranty’s then when it’s time to use them they say these warranty people are the worst to work with……ummm well why would you insist that this is the best route so you’ll have full coverage. In today’s world every thing is a scam. One Upset Customer. I want take my stars back nor referring to Robert Thomas but I’m done with Newton Nissan of Gallatin. More

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It was truly a pleasure working with the knowledgeable and friendly staff at Newton Nissan dealership. and friendly staff at Newton Nissan dealership. More

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I was paired with Drew Shirley when I came in to think about purchasing a new vehicle. Drew was the utmost professional person I could have had the pleasure of meeting. Super approachable as well as accom about purchasing a new vehicle. Drew was the utmost professional person I could have had the pleasure of meeting. Super approachable as well as accommodating (offered me as well as my friend who was waiting in the parking lot beverages while waiting and answered any and all questions.) When asked something he didn't know, he sought an answer from management instead of shrugging my questions off. Was super patient with me while having to contact someone not present during the sale and never made me feel rushed. Outstanding salesman. More

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Chip was excellent he was very professional and help me anyway he could tell me what needed done and save money He is a great guy !! Truly is. Thank you again chip anyway he could tell me what needed done and save money He is a great guy !! Truly is. Thank you again chip More

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We had a total blast in every way during the process of buying our new Armada! The entire staff was A+——especially our sales rep Brandon Payne. He was knowledgeable to the max; positive and optimistic ab buying our new Armada! The entire staff was A+——especially our sales rep Brandon Payne. He was knowledgeable to the max; positive and optimistic about the process; realistic and honest about our efforts; and just flat out likeable!!!! Brandon is a major asset to the Newton Nissan staff, and we WILL be back for future purchases——AND we will send everyone we know to Newton (and Brandon) as well! Lol! We also appreciate the efforts of Chip Smith in Service, and Dan Baker in Sales leadership!!! More

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Mark was great. He got me the car I wanted and was just awesome. Great experience and I love my car. awesome. Great experience and I love my car. More

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Newton Nissan of Gallatin is awesome. I went in to look and see where I stood on my trade. Mark and Tim had me driving away in a 2022 Frontier with the best possible deal. No surprises in finance, just the and see where I stood on my trade. Mark and Tim had me driving away in a 2022 Frontier with the best possible deal. No surprises in finance, just the deal I agreed to sign. Give them a chance and you won't regret it. They will definitely be getting all of my future business and referrals. More

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Although my vehicle had undergone several repairs, it was Matt who took it upon himself to continue to check into my concerns, even on his off hours. People like Matt who step up to the plate, even when no Matt who took it upon himself to continue to check into my concerns, even on his off hours. People like Matt who step up to the plate, even when not expected to, are those special employees that make us customers loyal ones. More

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