Cheyenne Murray

We were at the dealership for 3 hours. She could not provide us with a printed out copy of the work estimate due to "printer issues". She stated that she would email us a copy within 30 She could not provide us with a printed out copy of the work estimate due to "printer issues". She stated that she would email us a copy within 30 minutes. 2 days later (today) I called and requested the email estimate that we were promised. I spoke to Jessica (who after being placed on hold for several minutes) stated that she had spoken to parts manager and could give verbal estimate only due to estimate being closed. I stated that I wanted and was promised an emailed estimate. She placed me in hold again (and my call was disconnected but Jessica immediately returned my call) and she stated that she had gotten in touch with the general manager Lynn. I was then told that the general manager would have to recreate an estimate and would email it to me. That was 2 hours ago and still no estimate. I was on the phone for 30 minutes and still haven't got what I was promised AND what I paid for. Terrible customer service, staff needs more training on estimates AND additional customer service training for staff!! Very disappointed More

by morganfamilynola Verified Customer Verified Customer

Report | Print

Clean. Greeted promptly. Made sure to confirm what all was needed to be done. Great attitude Greeted promptly. Made sure to confirm what all was needed to be done. Great attitude More

by vicelauren Verified Customer Verified Customer

Report | Print

They did a great job , it was done on time and they explained everything. Very good experience explained everything. Very good experience More

by crosesunshine Verified Customer Verified Customer

Report | Print

Competent and friendly customer service. I was there only a little over an hour for service. I was there only a little over an hour for service. More

by diannecarruth1 Verified Customer Verified Customer

Report | Print

This kia dealership is one of the best ones I've been going to since it opened. Customer service is great going to since it opened. Customer service is great More

by lilruff82 Verified Customer Verified Customer

Report | Print

Thank you all for another great service visit. Your professionalism is unmatched. You worked through the kinks and I certainly appreciate it! Your professionalism is unmatched. You worked through the kinks and I certainly appreciate it! More

by Sha Brad Verified Customer Verified Customer

Report | Print

The service at this dealership is extremely slow. I found myself arriving at 10:00AM for my appointment and stayed there until 3 in the afternoon which led to me missing another important appointment I found myself arriving at 10:00AM for my appointment and stayed there until 3 in the afternoon which led to me missing another important appointment. I could have at least been discounted being that the price is already expensive for quality services. More

by earlsjakaydria Verified Customer Verified Customer

Report | Print