Arlene Cochran

Walt Massey Kia responded

Thank you for your kind review! We're thrilled to hear you had a very good experience with our service team. Completing your vehicle on time and taking the time to explain everything clearly are important parts of the service we strive to provide. Thank you for trusting Walt Massey with your vehicle. We truly appreciate your business and look forward to serving you again on your next visit.

Walt Massey Kia responded

Thank you so much for your kind feedback! We're delighted to hear you received friendly, knowledgeable service and that your visit was completed efficiently. We truly appreciate you trusting Walt Massey with your vehicle. Thank you for your support, and we look forward to serving you again the next time you need us!

Walt Massey Kia responded

Thank you so much for your kind words and continued support! We’re honored to hear you consider our Kia dealership one of the best and that you’ve been with us since we opened. Providing outstanding customer service is always our goal, and we’re grateful for your trust and loyalty. Thank you for choosing Walt Massey Kia—we look forward to serving you for many years to come!

Walt Massey Kia responded

Thank you for your kind feedback! We’re thrilled to hear our team is always friendly and courteous during your visits. We’re glad you enjoy the snacks, drinks, and comfortable waiting area while your vehicle is being serviced. Providing a welcoming and enjoyable experience for our customers is very important to us. We truly appreciate your support and look forward to serving you again!

Walt Massey Kia responded

Thank you for your honest feedback. We understand how frustrating it can be to spend that amount of time only to find out the part needed to be ordered and that another visit would be necessary. We appreciate your patience throughout the process. We’re very glad to hear Tierra took great care of you and provided a kind and accommodating experience. We’ll be sure to share your kind words with her. Thank you again for your feedback and support.

Walt Massey Kia responded

Thank you for your feedback. We’re glad to hear everything else went well, but we do apologize that the tire pressures were not properly checked and balanced before your vehicle was returned to you. We understand how uneven tire pressure can affect the way the vehicle drives and how frustrating that can be. We truly appreciate you bringing this to our attention, and your feedback will help us improve our attention to detail during the service process.

Walt Massey Kia responded

We’re sorry to hear this was your experience and appreciate you bringing it to our attention. Our General Manager, Tony Lamoureux, would like to speak with you personally to better understand what happened and will reach out to you asap to discuss a resolution. You can also reach him at (601) 250-1005.

Walt Massey Kia responded

Thank you for your kind words! We’re glad to hear you had a friendly experience with our team. We’re proud of the group we’ve built and truly appreciate your recognition and support!

Walt Massey Kia responded

We’re sorry to hear this was your experience and appreciate you bringing it to our attention. Our General Manager, Tony Lamoureux, would like to speak with you personally to better understand what happened and will reach out to you asap to discuss a resolution. You can also reach him at (601) 250-1005.