Cherie Gallagher

Horrible buying experience - took nearly 4 hours after finalizing a cash deal to get thru Finance to sign papers and write a check. Vehicle delivery still wasn't completed and rushed cleaning, discovered finalizing a cash deal to get thru Finance to sign papers and write a check. Vehicle delivery still wasn't completed and rushed cleaning, discovered interior not cleaned or vacuumed. Follow up emails and texts to Used Car management were sent with no responses and had to get the Customer Relations Manager involved to attempt to get any resolution. I have purchased vehicles from this Toyota dealership for over 40 years but will seriously question future dealing with this poor management situation. Adding to the initial review after numerous other issues regarding being overcharged were uncovered after nearly a month. I was overcharged for the title fee which was discovered by the dealership and a check sent. After reviewing my credit card statement I discovered the $1,000 deposit that I was told wouldn't be charged because this was a cash deal was charged to my credit card and I only found out a month later when my statement was received. I had asked the Finance person numerous times if the $1,000 deposit was charged to my credit card I was told no when my paperwork was signed for this cash deal. Again, I had to contact Customer Relations Manager to get the deposit and interest reimbursed to me. A month later my sale and issues have been resolved! I am trying to figure out how so many issues could have occurred in 1 simple sale, a cash transaction no less. More

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Purchased a used 2023 4Runner on 12/31/2024 as a temporary vehicle until the new 2025 4Runners Hybrids arrive and made sure the sales people were aware of this. It took nearly a month to get a sati temporary vehicle until the new 2025 4Runners Hybrids arrive and made sure the sales people were aware of this. It took nearly a month to get a satisfactory conclusion to the sale. This particular Used Car Mgr was of little if any help in the process and I had to reach out to the Customer Relations Mgr to get my multiple issues resolved. He would not respond via text or phone calls until I had the Customer Relations Mgr involved. I was at the dealership to have the detailing re-done as part of the vehicle delivery for 2 hours on 1/27 and this manager didn't even bother to introduce himself to me or offer any apology which could have gone a long way to helping turn a negative experience around. I have purchased numerous new vehicles from this Toyota dealership over the past 40 years but after this last situation I will be making my next purchase for the new 2025 4Runner Hybrid once they start arriving at the other Colorado Springs Toyota dealership or have to travel to Denver to the Stevinson Toyota East dealership. This unprofessional management behavior will end up losing this dealership a $65,000 - $70,000 sale. More

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We bought a Certified used 2021 Toyota Venza from Corwin Toyota Colorado Springs on April 20th, 2024. In less than 2000 miles of purchasing the vehicle, we saw that the tires were severely out of alignment Toyota Colorado Springs on April 20th, 2024. In less than 2000 miles of purchasing the vehicle, we saw that the tires were severely out of alignment as the insides of the back tires were bald! The toe on the back tires were each 15 mm out of alignment, causing the tires to wear to 7/32" on the outside and 0/32" on the inside. It was so bad and a major safety issue as the tires could have blown at any time. At highway speeds it could have been fatal. As soon as I noticed I immediately contacted Corwin and spoke with our salesman. Since we live about 60 miles away from the dealership I didn't feel safe driving it to them for repair, I was fearful of a blowout and causing an accident. He told me to go to any Toyota dealer to get it fixed and they would work something out between the dealerships to get it resolved and to call the used car manager to figure it out. When I talked with the used car manager he resisted my requests initially saying the car was sold as is and the roads had to have caused the issues. Had it not been a "certified" used vehicle and the tires not been symmetrically out of alignment I might have agreed. The used car manager did agree to try and work something out. Due to the severity of the wear and the conversation with the salesman, I took it to another Toyota dealership on June 20th. Once I forwarded the calibration report to Corwin showing that the tire wear was due to a bad alignment from their certification process and the invoice for the work, the used car manager immediately stopped communicating with me and did not return my emails. The salesman and the General Manager did not reply to my emails to them either. I soon found out they also didn't do an oil change either nor change out the cabin air filter during the certification process. The only way I got a response was to open a case with Toyota. With my first case I got an email from the Customer Relations Manager telling me the alignment was done, and sent me a photo of an alignment report. The photo conveniently cut out all the identifying information about the car it was done on, so it could have been anyone's alignment. I tried emailing her back multiple times, no response. Had to open another case with Toyota to get a response. Finally the used car manager called me and agreed to reimburse me roughly 70% of my out of pocket costs to resolve the issues with the caveat that I cleaned up my online reviews. So that is what this is, I am posting an accurate description of my experience. I am removing the negativity and the photos of the bald tires included in my initial review, remaining factual, and increased my number of stars for the dealership. I certainly appreciate the dealership attempting to make things right, however not reimbursing me for all my out of pocket costs and only sending me a check with the condition of me changing my online reviews was a bit disappointing. It was clear that I was not going to be able to negotiate for more. It was also interesting that every time I emailed him, he would reply to my wife's email address instead of mine. Strange. The kicker is AFTER I got reimbursed the used car manager finally admitted that poor alignment rack calibration and technician inexperience was the reason. Had they started with that it would have saved me so much trouble and had such a different outcome for both me and Corwin! More

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Phenomenal customer service and extremely flexible with payment methods. I've bought 2 vehicles within the last week and both events went smoothly and efficiently. My family and I are very happy with our p payment methods. I've bought 2 vehicles within the last week and both events went smoothly and efficiently. My family and I are very happy with our purchases and my new 2024 Tacoma wasn't expected to arrive until July 2024, and Trenton found me the exact vehicle I requested within 5 days of speaking with him with an immediate availability. More

by Nicholis Verified Customer Verified Customer

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I was given a huge runaround when trying to get work done under my extended warranty contract on my Toyota Tacoma. The whole process took months with countless phone calls and visits. Time-consuming, stres under my extended warranty contract on my Toyota Tacoma. The whole process took months with countless phone calls and visits. Time-consuming, stressful and unnecessary delays and hassles both on the part of the Toyota Service department and their paint subcontractor Caliber Collison. The only person who was helpful and responsive was Cherie Gallagher in customer service. More

by MLAGODNA Verified Customer Verified Customer

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Consumer protection alert* Misrepresentation For a moment I thought to myself am I too bossy? but wait a minute. The story begins I came across this 2014 Lexus Rx 350 online that I purchased and the moment I thought to myself am I too bossy? but wait a minute. The story begins I came across this 2014 Lexus Rx 350 online that I purchased and the price was few thousand below market. I kind of guess that it had a hail damage so I went and emailed the dealer to check if it had one and if the damage has been repaired. I was told that “it looks like it was repaired” Under the premise of having hail damage repaired, I drove an hour down to the dealer to check out the car the next day. When we were there, I even double-checked with my sales, Jeremy, if hail damage was repaired, then he said “I believe it is repaired” I trusted both statements. While we were looking at the car, there was damage to the rear bumper. On the paper we agreed to purchase the car if they get that fixed. We paid a deposit of $1500 on 23rd of June. Was told it would be ready on the 28th. Was told later they didn't have the part so it would be ready 4th of July. I and my girlfriend were like sign the paperwork paid the remaining down payments when the car is actually ready for pickup. Jeremy was hoping that we can sign the paperwork before the 30th. I and my girlfriend understand that he might want to count us in his sales for June, so we drove two hours round trips just to sign the paperwork and pay on 30th June. After picking up the car for a week and I noticed while washing the car, that the damage on the roof wasn't repaired. I've talked to the customer relations manager, talked to my sales, talked to the sales manager, and I believe also the GM. Well, they all had something in common which is kicking me around. The sales manager said something that I find it funny which was that “you should've checked it before driving off” Bruh, two of your employees told me it's repaired. And kept saying he had no idea that it wasn't repaired. Selling cars with false information. More

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Had an issue that Customer Service rectified. Greatly appreciated! Will do business with again. Thank you Greatly appreciated! Will do business with again. Thank you More

by JOHNCWALTER Verified Customer Verified Customer

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Extremely friendly and efficient. Enjoyed the whole day and the manner in which the documents were handled. Enjoyed the whole day and the manner in which the documents were handled. More

by IRBY.STAN1 Verified Customer Verified Customer

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Our experience home first walked in to the moment we close our deal and signed on our new vehicle was excellent from start to finish we were very happy with the customer service and all our expectations close our deal and signed on our new vehicle was excellent from start to finish we were very happy with the customer service and all our expectations were met. Gabe was a fantastic sales guy and we highly recommend going back to Toyota for another purchase More

by CHRISGEARHART Verified Customer Verified Customer

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Amazing people If you want someone to listen to you and take care of you after the sale, better call Cherie. She really cares, she is amazing! If you want someone to listen to you and take care of you after the sale, better call Cherie. She really cares, she is amazing! More

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