Cherie Gallagher

We bought a Certified used 2021 Toyota Venza from Corwin Toyota Colorado Springs on April 20th, 2024. In less than 2000 miles of purchasing the vehicle, we saw that the tires were severely out of alignment Toyota Colorado Springs on April 20th, 2024. In less than 2000 miles of purchasing the vehicle, we saw that the tires were severely out of alignment as the insides of the back tires were bald! The toe on the back tires were each 15 mm out of alignment, causing the tires to wear to 7/32" on the outside and 0/32" on the inside. It was so bad and a major safety issue as the tires could have blown at any time. At highway speeds it could have been fatal. As soon as I noticed I immediately contacted Corwin and spoke with our salesman. Since we live about 60 miles away from the dealership I didn't feel safe driving it to them for repair, I was fearful of a blowout and causing an accident. He told me to go to any Toyota dealer to get it fixed and they would work something out between the dealerships to get it resolved and to call the used car manager to figure it out. When I talked with the used car manager he resisted my requests initially saying the car was sold as is and the roads had to have caused the issues. Had it not been a "certified" used vehicle and the tires not been symmetrically out of alignment I might have agreed. The used car manager did agree to try and work something out. Due to the severity of the wear and the conversation with the salesman, I took it to another Toyota dealership on June 20th. Once I forwarded the calibration report to Corwin showing that the tire wear was due to a bad alignment from their certification process and the invoice for the work, the used car manager immediately stopped communicating with me and did not return my emails. The salesman and the General Manager did not reply to my emails to them either. I soon found out they also didn't do an oil change either nor change out the cabin air filter during the certification process. The only way I got a response was to open a case with Toyota.com. With my first case I got an email from the Customer Relations Manager telling me the alignment was done, and sent me a photo of an alignment report. The photo conveniently cut out all the identifying information about the car it was done on, so it could have been anyone's alignment. I tried emailing her back multiple times, no response. Had to open another case with Toyota.com to get a response. Finally the used car manager called me and agreed to reimburse me roughly 70% of my out of pocket costs to resolve the issues with the caveat that I cleaned up my online reviews. So that is what this is, I am posting an accurate description of my experience. I am removing the negativity and the photos of the bald tires included in my initial review, remaining factual, and increased my number of stars for the dealership. I certainly appreciate the dealership attempting to make things right, however not reimbursing me for all my out of pocket costs and only sending me a check with the condition of me changing my online reviews was a bit disappointing. It was clear that I was not going to be able to negotiate for more. It was also interesting that every time I emailed him, he would reply to my wife's email address instead of mine. Strange. The kicker is AFTER I got reimbursed the used car manager finally admitted that poor alignment rack calibration and technician inexperience was the reason. Had they started with that it would have saved me so much trouble and had such a different outcome for both me and Corwin! More

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Phenomenal customer service and extremely flexible with payment methods. I've bought 2 vehicles within the last week and both events went smoothly and efficiently. My family and I are very happy with our p payment methods. I've bought 2 vehicles within the last week and both events went smoothly and efficiently. My family and I are very happy with our purchases and my new 2024 Tacoma wasn't expected to arrive until July 2024, and Trenton found me the exact vehicle I requested within 5 days of speaking with him with an immediate availability. More

by Nicholis Verified Customer Verified Customer

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I was given a huge runaround when trying to get work done under my extended warranty contract on my Toyota Tacoma. The whole process took months with countless phone calls and visits. Time-consuming, stres under my extended warranty contract on my Toyota Tacoma. The whole process took months with countless phone calls and visits. Time-consuming, stressful and unnecessary delays and hassles both on the part of the Toyota Service department and their paint subcontractor Caliber Collison. The only person who was helpful and responsive was Cherie Gallagher in customer service. More

by MLAGODNA Verified Customer Verified Customer

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Consumer protection alert* Misrepresentation For a moment I thought to myself am I too bossy? but wait a minute. The story begins I came across this 2014 Lexus Rx 350 online that I purchased and the moment I thought to myself am I too bossy? but wait a minute. The story begins I came across this 2014 Lexus Rx 350 online that I purchased and the price was few thousand below market. I kind of guess that it had a hail damage so I went and emailed the dealer to check if it had one and if the damage has been repaired. I was told that “it looks like it was repaired” Under the premise of having hail damage repaired, I drove an hour down to the dealer to check out the car the next day. When we were there, I even double-checked with my sales, Jeremy, if hail damage was repaired, then he said “I believe it is repaired” I trusted both statements. While we were looking at the car, there was damage to the rear bumper. On the paper we agreed to purchase the car if they get that fixed. We paid a deposit of $1500 on 23rd of June. Was told it would be ready on the 28th. Was told later they didn't have the part so it would be ready 4th of July. I and my girlfriend were like sign the paperwork paid the remaining down payments when the car is actually ready for pickup. Jeremy was hoping that we can sign the paperwork before the 30th. I and my girlfriend understand that he might want to count us in his sales for June, so we drove two hours round trips just to sign the paperwork and pay on 30th June. After picking up the car for a week and I noticed while washing the car, that the damage on the roof wasn't repaired. I've talked to the customer relations manager, talked to my sales, talked to the sales manager, and I believe also the GM. Well, they all had something in common which is kicking me around. The sales manager said something that I find it funny which was that “you should've checked it before driving off” Bruh, two of your employees told me it's repaired. And kept saying he had no idea that it wasn't repaired. Selling cars with false information. More

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Had an issue that Customer Service rectified. Greatly appreciated! Will do business with again. Thank you Greatly appreciated! Will do business with again. Thank you More

by JOHNCWALTER Verified Customer Verified Customer

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Extremely friendly and efficient. Enjoyed the whole day and the manner in which the documents were handled. Enjoyed the whole day and the manner in which the documents were handled. More

by IRBY.STAN1 Verified Customer Verified Customer

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Our experience home first walked in to the moment we close our deal and signed on our new vehicle was excellent from start to finish we were very happy with the customer service and all our expectations close our deal and signed on our new vehicle was excellent from start to finish we were very happy with the customer service and all our expectations were met. Gabe was a fantastic sales guy and we highly recommend going back to Toyota for another purchase More

by CHRISGEARHART Verified Customer Verified Customer

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Amazing people If you want someone to listen to you and take care of you after the sale, better call Cherie. She really cares, she is amazing! If you want someone to listen to you and take care of you after the sale, better call Cherie. She really cares, she is amazing! More

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My great experience with JORGE RAMIREZ - my new car salesman I have done business with LIBERTY TOYOTA for many years. I have leased from them , and I have purchased used and new vehicles from them. My most recen I have done business with LIBERTY TOYOTA for many years. I have leased from them , and I have purchased used and new vehicles from them. My most recent business was I purchased a new TOYOTA RAV4 from them , and my salesman was JORGE RAMIREZ. He is an excellent person to do business with. He will help you with any vehicle lease or purchase and is very professional in all that he helps you with. He is easy going , patient , calm even when the dealership is very busy , and he is helping two or three customers at the same time- very cool under pressure. I would recommend JORGE RAMIREZ very highly to anyone that is looking for a used or new vehicle at LIBERTY TOYOTA in COLORADO SPRINGS , COLORADO. My name is CALVIN V.- New Mexican, Coloradan , Italian !! More

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Extremely satisfied Was able to coordinate my schedule with Sales person's for needed appointments. Sales person was patient with all my questions - got them all answere Was able to coordinate my schedule with Sales person's for needed appointments. Sales person was patient with all my questions - got them all answered in a timely manner. Sales/transaction/paperwork process was smooth and painless. More

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