Chelsea Zongilla

Toyota of Scranton responded

JANDJKEENE, Thank you for sharing your experience! We're thrilled to hear that Chelsea provided you with excellent service and made your visit enjoyable. It’s fantastic to know you’ll be returning to us for your future service needs. We look forward to welcoming you back to Toyota of Scranton! Warm regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

JSKEEN8790, Thank you for your amazing review! We're thrilled to be considered the best dealership for new and used cars. It means a lot to us that you had such a positive experience. Thank you for choosing Toyota of Scranton, and we look forward to serving you again in the future Regards, The Toyota of Scranton Team

Toyota of Scranton responded

mbrphotography, Thank you for sharing your feedback. We're sorry to hear that you were not satisfied with your recent visit. Our goal is always to provide transparent and thorough service recommendations based on the issues presented, and we strive to ensure that our customers are fully informed before any work is done. In this case, our technician made recommendations for your vehicle based on the concerns you shared, and we respect that you chose to decline those services. We never want our customers to feel like we are not addressing their primary concerns, and we'd appreciate the opportunity to discuss this further to better understand how we can assist you. Please reach out to our management team so we can work towards a resolution. Sincerely, Mary Jo Preno VP of Guest Experience Toyota of Scranton 570.702.8776

Toyota of Scranton responded

Nighthawk, Thank you for sharing your experience with us! We're glad to hear that our team was friendly and helpful during your recent visit for a recall. Providing exceptional service is always our goal, and it's great to know we were able to deliver that for you. If you need anything else or have any questions, feel free to reach out. We appreciate your trust in us and look forward to serving you again in the future! Take care, Service Team Toyota of Scranton

Toyota of Scranton responded

CARLOS.ARREDONDOAVILA, Thank you for your fantastic review! We're thrilled to hear you were pleased with the work done on your Sienna and that our team provided great customer service. It's always our goal to make sure our customers leave happy, and we're so glad you’ll be bringing your car to us again in the future. We look forward to welcoming you back to Toyota of Scranton for all your vehicle needs! Warm regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

SONGSOFSONG, Thank you so much for your kind words! We're thrilled to hear that you had a pleasant experience with us and that our team was able to answer your questions quickly and professionally. Providing helpful and considerate service is always our goal, and it’s great to know that we met your expectations. We look forward to serving you again in the future. If you need anything else, don’t hesitate to reach out! Warm regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

CODYLEEBOWERS, Thank you for your great review! We’re thrilled to hear that every visit with your Toyota Tacoma has been an easy and pleasant experience. Providing a hassle-free service experience is always our goal, and we appreciate your loyalty to Toyota of Scranton. We look forward to continuing to serve you in the future! Take care, The Service Team Toyota of Scranton

Toyota of Scranton responded

ANJAWHITEHEAD1329, Thank you so much for your kind words! We’re thrilled to hear that you always feel well taken care of when visiting Toyota of Scranton. Providing excellent service with kindness and helpfulness is something we strive for with every guest, and it’s wonderful to know we’re hitting the mark. If there’s anything else we can do to make your visits even better, please don’t hesitate to let us know. We look forward to seeing you again soon! Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

ZHENMA, Thank you for sharing your feedback. We sincerely apologize for the frustration and inconvenience you’ve experienced regarding the oil leak after your recent visit. We value your business and take your concerns seriously, especially as a loyal customer who has trusted us with three vehicles. To address your concerns: the oil drain plug gasket is a small but important component that ensures a proper seal to prevent leaks. While rare, it’s possible for even new gaskets to occasionally be faulty or improperly seated, which may cause the issue you described. I assure you that our technicians follow strict protocols to prevent over-tightening or errors during installation. However, I completely understand your hesitation, and we want to ensure you have full confidence in the explanation provided. We’d be happy to further investigate your concerns, including verifying the condition of the oil pan and threads to ensure everything is functioning as it should. Your peace of mind is important to us, and we want to make sure all aspects of your vehicle are in proper working order. Please don’t hesitate to reach out directly so we can work together to restore your trust in our service. Thank you again for your continued business with Toyota of Scranton, and we hope to resolve this matter to your satisfaction. Regards, Mary Jo Preno VP Guest Experience Toyota of Scranton 570.702.8776

Toyota of Scranton responded

ALBY10490, Thank you for taking the time to leave us a review! We’re delighted to hear that Chelsea provided you with friendly and honest service. We’ll be sure to pass along your kind words to her. We look forward to welcoming you back to Toyota of Scranton for your next service appointment and ensuring you have another great experience with Chelsea. If you need anything in the meantime, don’t hesitate to reach out! Take care, Service Team Toyota of Scranton