Chelsea Jones

Dropped off vehicle for warranty repair. After vehicle had been left for seven days, had to call four separate times for an update on repair. First three calls I was informed that all serv After vehicle had been left for seven days, had to call four separate times for an update on repair. First three calls I was informed that all service advisors were busy and would call me back. Fourth call I was finally able to be told my vehicle had been completed for several days and that multiple messages had been left. The person I spoke with about this could not confirm who tried calling and/or emailing regarding this status because they were not the employee who tried. I had no missed calls, voicemail, emails, or spam emails from anyone at this dealership. I arrived and walked into the service arrival bay and even with making eye contact with multiple employees, nobody bothered to acknowledge my presence, yet alone offer to help me out. After several minutes, on service advisor asked if he could help me and when I mentioned I was here to pickup a vehicle, he pointed to the cashier in a way that made me feel I must have annoyed him by asking for help. Got my keys and signed all paperwork at the cashier office and asked if they knew where my van would be parked and she just shrugged her shoulders and said "usually they just park these out front, but feel free to walk our lot." Very unprofessional interactions from multiple employees at this dealer. Have had better experience in the past at another dealer, will likely drive further for service next time. More

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