Chauncey Lovett

Happy with the service and dealing with my car problems and work it out and get it done and work it out and get it done More

by OSAMA Verified Customer Verified Customer

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Fast, helpful, and made the whole process super easy for me. Thank you for your help! me. Thank you for your help! More

by TAELORELLENBECKER Verified Customer Verified Customer

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I must express my sincere admiration for Anthony’s assistance. His prompt and effective intervention enabled me to depart from the dealer earlier than anticipated. His help was truly valuable. assistance. His prompt and effective intervention enabled me to depart from the dealer earlier than anticipated. His help was truly valuable. More

by LEECHES_TUCKS0H Verified Customer Verified Customer

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Chauncey did not respond to my text where I asked him a question while the vehicle was being serviced. I expect better service when I'm coming there spending my hard earned money and not laziness or someon question while the vehicle was being serviced. I expect better service when I'm coming there spending my hard earned money and not laziness or someone who acts like he has an attitude problem More

by ALICIABOWEN69 Verified Customer Verified Customer

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Solid dealership. For our last service appointment it was hard to make the appointment when I initially called because I was placed on hold and had to go. This result For our last service appointment it was hard to make the appointment when I initially called because I was placed on hold and had to go. This resulted in me waiting a few weeks before calling back to get an appointment (that’s my fault). Once I dropped our car off I needed to talk further with service to adjust expectations. It was hard to get immediately in touch with service personnel who were “in charge of “ my specific car. Multiple calls, and hold times were required. The people were polite and genuinely apologetic for the delay. The service was completed swiftly and all concerns were addressed. I was provided an excellent loaner car, however make sure to double check the gas readout prior to leaving the location. The paperwork was incorrect by about 1/2 tank. They quickly adjusted the paperwork and apologized though when I took a photo and showed it to them BEFORE I left the location with the car. Make sure you have your insurance info ready if you plan on using a loaner car. More

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Have been a Darrow Mazda customer for last 15 yrs. ...Darrow is fortunate to have a service writers as professional as Chauncey L....However there has been occasional less professional supervision in t ...Darrow is fortunate to have a service writers as professional as Chauncey L....However there has been occasional less professional supervision in that dept...my recent visit for service was somewhat disappointing re communication from that supervisor...re the actual service performed was satisfactory and did meet my expectations .. More

by MIKE.BALCERAK Verified Customer Verified Customer

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Great experience - super easy to schedule and nice waiting room. People all very friendly and helpful. waiting room. People all very friendly and helpful. More

by Nfjwldkfnm274950 Verified Customer Verified Customer

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Good communication, fast service. Friendly and helpful as well. Will definitely return for more service. Friendly and helpful as well. Will definitely return for more service. More

by MARLEYTH Verified Customer Verified Customer

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Chauncey is very professional and knowledgeable. And explained everything I needed to know. Waiting area was nice, clean and comfortable. And explained everything I needed to know. Waiting area was nice, clean and comfortable. More

by BARBARA.RICHARDS Verified Customer Verified Customer

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I received excellent service while at the dealership. The staff and facilities are both wonderful! The staff and facilities are both wonderful! More

by TIFFANYSVEC Verified Customer Verified Customer

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