Chauncey Lovett

I don’t know of Maxwell Munsel. My sales person was Deron. I was pleased with Deron. He was helpful and answered all the questions. I’m very pleased with the car. My sales person was Deron. I was pleased with Deron. He was helpful and answered all the questions. I’m very pleased with the car. More

by LLWHEELS Verified Customer Verified Customer

Report | Print

Your service department was the only Mazda dealer who could correctly diagnose the problem I was having with my CX-30 back in 2021. I’ve been coming back to you guys ever since! could correctly diagnose the problem I was having with my CX-30 back in 2021. I’ve been coming back to you guys ever since! More

by tscheppa Verified Customer Verified Customer

Report | Print

I have always trusted the work that is done on my vehicle at this dealership. I did have an issue at this appointment because of the length of time that it was taking. at this dealership. I did have an issue at this appointment because of the length of time that it was taking. More

by EMPILAK Verified Customer Verified Customer

Report | Print

I’ve been doing business with Russ Darrow Mazda for the last 11 years and I definitely will Be doing many more. You guys have a great product and the customer service is outstanding! last 11 years and I definitely will Be doing many more. You guys have a great product and the customer service is outstanding! More

by BHOUSE3423 Verified Customer Verified Customer

Report | Print

Happy with the service and dealing with my car problems and work it out and get it done and work it out and get it done More

by OSAMA Verified Customer Verified Customer

Report | Print

Fast, helpful, and made the whole process super easy for me. Thank you for your help! me. Thank you for your help! More

by TAELORELLENBECKER Verified Customer Verified Customer

Report | Print

I must express my sincere admiration for Anthony’s assistance. His prompt and effective intervention enabled me to depart from the dealer earlier than anticipated. His help was truly valuable. assistance. His prompt and effective intervention enabled me to depart from the dealer earlier than anticipated. His help was truly valuable. More

by LEECHES_TUCKS0H Verified Customer Verified Customer

Report | Print

Chauncey did not respond to my text where I asked him a question while the vehicle was being serviced. I expect better service when I'm coming there spending my hard earned money and not laziness or someon question while the vehicle was being serviced. I expect better service when I'm coming there spending my hard earned money and not laziness or someone who acts like he has an attitude problem More

by ALICIABOWEN69 Verified Customer Verified Customer

Report | Print

Solid dealership. For our last service appointment it was hard to make the appointment when I initially called because I was placed on hold and had to go. This result For our last service appointment it was hard to make the appointment when I initially called because I was placed on hold and had to go. This resulted in me waiting a few weeks before calling back to get an appointment (that’s my fault). Once I dropped our car off I needed to talk further with service to adjust expectations. It was hard to get immediately in touch with service personnel who were “in charge of “ my specific car. Multiple calls, and hold times were required. The people were polite and genuinely apologetic for the delay. The service was completed swiftly and all concerns were addressed. I was provided an excellent loaner car, however make sure to double check the gas readout prior to leaving the location. The paperwork was incorrect by about 1/2 tank. They quickly adjusted the paperwork and apologized though when I took a photo and showed it to them BEFORE I left the location with the car. Make sure you have your insurance info ready if you plan on using a loaner car. More

Report | Print

Have been a Darrow Mazda customer for last 15 yrs. ...Darrow is fortunate to have a service writers as professional as Chauncey L....However there has been occasional less professional supervision in t ...Darrow is fortunate to have a service writers as professional as Chauncey L....However there has been occasional less professional supervision in that dept...my recent visit for service was somewhat disappointing re communication from that supervisor...re the actual service performed was satisfactory and did meet my expectations .. More

by MIKE.BALCERAK Verified Customer Verified Customer

Report | Print