Chase Clements | Page 2

I have purchased two vehicles over the last 7 years at Westside and both have been great experiences! Westside and both have been great experiences! More

by tammi2 Verified Customer Verified Customer

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Quick, kind and thorough Chase is knowledgeable and listens to ensure everything is taken care of. He is also proactive and looks for recalls without being prompted. listens to ensure everything is taken care of. He is also proactive and looks for recalls without being prompted. More

by TXAGKaren Verified Customer Verified Customer

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Excellent staff and service. Chase took excellent care of us. Sales was also smmothly done. Chase took excellent care of us. Sales was also smmothly done. More

by csubramanian Verified Customer Verified Customer

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I was very well taken care of by Alex W and by the Finance group. Finance group. More

by Lmurthy1105 Verified Customer Verified Customer

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Poor customer service and service recovery. Received a very dirty loaner car at 0800. It looked like ketchup or something in the brownish red family was over the front passenger seat and the ba Received a very dirty loaner car at 0800. It looked like ketchup or something in the brownish red family was over the front passenger seat and the back driver seat. Ashes all over the car despite it should be "no smoking". Called and left messages about this on two managers voicemail (@ 0900 when the office opened, again at 1000, and 1200) and both failed to pick up the phone to call me back to address my concerns. When I went in to pick up my car (after work @ 1730) I had to request to speak to the manger. When he finally came to speak to me, he informed me he didn't know I wanted him to call me back (despite me asking him to do so in my voicemail). All he could say at this point was, they have a process and obviously the process failed for me and he apologized for that. But why did I have to wait 8 hours to get an apology for driving a dirty car. I will NEVER go back to this dealership and I would not recommend them to anyone. I paid nearly $1000 for the poorest customer service I have ever received in my life. More

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Mary Margaret McGowan was really wonderful to work with & extremely helpful throughout the process from start to finish. When the car I ordered couldn't come in when I needed it she found me a dealership loa extremely helpful throughout the process from start to finish. When the car I ordered couldn't come in when I needed it she found me a dealership loaner with 11,000 miles that was exactly what I wanted. Steve Davis went the extra mile to make my car perfect. I have been using the Westside Service Department for years & they have always done an excellent job. I’d definitely recommend the Dealership to others and will purchase from them in the future. More

by Cindy Verified Customer Verified Customer

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Westside Lexus has always treated me right; from sales to financing to service — top notch. financing to service — top notch. More

by Jeffpc.123 Verified Customer Verified Customer

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Chase Clements facilitated the installation of window tint on my new 2022 NX350. Beautiful job on our beautiful new car!! Car was spotlessly detailed when we picked it up! Happy, happy customer! tint on my new 2022 NX350. Beautiful job on our beautiful new car!! Car was spotlessly detailed when we picked it up! Happy, happy customer! More

by Kerry C Verified Customer Verified Customer

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Excellent sand Professional service with committed customer courtesy and excellent products available in a professional environment customer courtesy and excellent products available in a professional environment More

by Rudy1742 Verified Customer Verified Customer

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Thank God n proud to be in the Lexus family. #1 dealership. Great peoples n best service. #1 dealership. Great peoples n best service. More

by smreece2002 Verified Customer Verified Customer

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