Charolene Smith

Great communication from the service department. This makes for easy decision making and prompt service. This makes for easy decision making and prompt service. More

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I've had my vehicle serviced at this location multiple times, the staff is always friendly and knowledgeable and they work very quickly. Not to mention they have fair prices, they have earned my business times, the staff is always friendly and knowledgeable and they work very quickly. Not to mention they have fair prices, they have earned my business and I highly suggest giving them a chance. More

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I was blown away by the stellar customer service. Everyone I encountered went above and beyond to help out my stranded family from diagnosing the car at 5pm on a Friday to getting us to a nearby hote Everyone I encountered went above and beyond to help out my stranded family from diagnosing the car at 5pm on a Friday to getting us to a nearby hotel. Thank you. We look forward to doing business with you again, soon. More

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Great service! The last two visits were handled with professionalism and curtesy. Will recommend to all my friends. The last two visits were handled with professionalism and curtesy. Will recommend to all my friends. More

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Typical crooked and aggressive, give a good company a bad name. They are the type of people that you can bring in a foggy headlamp asking for it to be replaced and then they will charge you $1710 for replaci name. They are the type of people that you can bring in a foggy headlamp asking for it to be replaced and then they will charge you $1710 for replacing the whole casing. Then when questioning the bill you will find them rude and unhelpful. They will actively look to find ways to overcharge and then act as though this is normal. Charolene Smith was the representative that presented $1710 as "seventeen ten" knowing full well that we asked them to replace a foggy headlamp and so the price of $17.10 makes a lot more sense. Even when I said that was "so cheap we might as well go ahead", she offered no clarification even though I said no to other services that were less expensive. Then when asked about it she acted as though there was nothing that could be done about it. We will be advising anyone that will listen to avoid this Volkswagen service department at all costs. Again, they will actively seek ways to take advantage of any situation and then will be rude and indignant when they are called out for it. While not as much of an issue I was also treated poorly by Matt Wren who was needlessly aggressive and chimed in multiple times during a conversation with another employee a different department. He behavior was not in anyway indicative of good customer service and arguably a good representation of someone that should not be interacting with the public. With these experiences they have made it clear that they are not looking out for your best interest and will do whatever they can to ensure they get as much money from you as possible. The parts department was well staffed and reasonable people. No scams on that side of the wall, but with the Service Department run the way it is I'd rather get my parts from a junk yard. More

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Charolene Smith (Service Manager) did a fantastic job with getting my VW Passat repaired. She squeezed me into the schedule, got my car repaired (wheel speed sensor) within one day, and contacted Allstat with getting my VW Passat repaired. She squeezed me into the schedule, got my car repaired (wheel speed sensor) within one day, and contacted Allstate and had them cover the repair through my extended warranty. She overly communicated and exceeded my expectations. Great job Charolene! More

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Once again Village Volkswagen of Chattanooga gets 5 Stars for outstanding work done on my 2012 VW GTI. Thank you for the great service Charolene, Ryan and Rosario. " You Guys Rock!" for outstanding work done on my 2012 VW GTI. Thank you for the great service Charolene, Ryan and Rosario. " You Guys Rock!" More

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Great Customer Service! I got a great deal with my Trade in! Charolene was so helpful in service and Slater got me into a new car I was looking for! in! Charolene was so helpful in service and Slater got me into a new car I was looking for! More

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While driving home from work Sunday morning (09/06/2020) my engine light comes on. I stopped by a local AutoZone and asked if they were able to do a diagnostic reading on my VW GTI . Due to covid 19 the em my engine light comes on. I stopped by a local AutoZone and asked if they were able to do a diagnostic reading on my VW GTI . Due to covid 19 the employee informed me they could not enter anyone's vehicle. But he informed me that I could use the reader and bring it back so that he could print out the results. The AutoZone employee printed out the sheet and explained to me that code P2015 indicated something was wrong with the intake manifold/sensor. I took a picture of the print out and sent it along with a text message to my VW Service Advisor (Ryan Parker). Now keep in mind this was on a Sunday. His day off. Ryan text me back informing me that he had seen that code before. He asked if I could bring it by the dealership first thing Tuesday morning due to Monday being Labor Day and their service department close. I dropped my vehicle off Tuesday morning and within a short time Ryan called informing me that it was the intake manifold and it was covered under Volkswagen warranty. Later on that evening Ryan called me back informing me that my vehicle was ready for pickup. I asked if it was alright to pick it up the next day and Ryan informed me that I could. Upon receiving my vehicle it had been washed. Which it really needed it (lol). Hats off to Ryan Parker for being such an outstanding VW Advisor and reaching out to me on his day off. Nothing but praise to the Outstanding Service Advisors at Village Volkswagen of Chattanooga Tennessee. Ryan Parker, Charolene Smith, Jacob Widener and Steve Gaverick. (Five Stars *****) (A+) keep up the good work and YOU GUYS ROCK!!!! More

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New Tire Purchase and Installment I'd been searching the internet for new tires for my 2012 VW GTI. After reading reviews I decided on the Continental ExtremeContact DWS 06. I calle I'd been searching the internet for new tires for my 2012 VW GTI. After reading reviews I decided on the Continental ExtremeContact DWS 06. I called my local VW dealership which was (Village Volkswagen) and had them to order the tires. They arrived the next day and Village Volkswagen Service Dept had me scheduled for installment. It was that easy..... To Village Volkswagen Service Department (YOU ROCK!!!) More

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