Charmaine Brown | Page 22

Very kind people, helpful, and if I didn’t know of something, they would help. something, they would help. More

by Jacobo Rodas Verified Customer Verified Customer

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I was told that a back light would be ordered but it wasn't. Instead I was asked to prepay for the light before it could be ordered. I also came in for a fix for the recall on the Bolt electric car but wasn't. Instead I was asked to prepay for the light before it could be ordered. I also came in for a fix for the recall on the Bolt electric car but was told my charge was too high. When I received the letter to get the fix at the dealership it never mentioned what level the charge should be. So now I've spent close to $500 and did not get anything fixed yet. More

by NAOMIANGIER Verified Customer Verified Customer

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Went to this dealership to get a control board for a heating and cooling system replaced. I had waited about two months for the part to arrive probably because of covid. I called them first and talked t heating and cooling system replaced. I had waited about two months for the part to arrive probably because of covid. I called them first and talked to some guy that confused me with someone else. He said he would pass the info on so someone could track down the part. Kelsea called me the next day and got me scheduled to bring in my truck. Kelsea got me signed in and told me about how long I would have to wait and asked if I was staying or going somewhere to wait. I told her I was going to wait there. The truck was completed on time, and I left soon after. Except for the part arriving late, everything else was great. I have been taking my vehicles there for 23 years now. More

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Good service and people. All members I worked with was friendly and very prompt and in good sprites. friendly and very prompt and in good sprites. More

by robertitami Verified Customer Verified Customer

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It took almost 2 hours to change my oil and that is with a scheduled appointment. They left grease on my floor and trim, didn’t reset the oil change notification and poked a hole in my headliner. Almost eve a scheduled appointment. They left grease on my floor and trim, didn’t reset the oil change notification and poked a hole in my headliner. Almost everyone in service is kind but when I had called them to ask about resetting the change oil notification, they sent me through to Kayla who hung up on me so I went back to the dealership to have them physically do it and she gave me sass and tried to argue with me that she didn’t hang up on me instead of owning up to it and apologizing. Kayla has terrible customer service skills with her snotty attitude. More

by CRISSY0595 Verified Customer Verified Customer

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Great experience getting my car serviced. I am looking forward to my next car purchase so I can buy it here. forward to my next car purchase so I can buy it here. More

by brennancooper Verified Customer Verified Customer

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Everyone is always friendly and helpful, but I’ve had my car in there multiple times and the one thing that frustrates me is the little things that are left undone. For example, I just had my car in there f car in there multiple times and the one thing that frustrates me is the little things that are left undone. For example, I just had my car in there for an engine cleaning, and one of my tires has been a bit low. That’s not the reason I took it in, but when I got my car back, they did the service but didn’t even top off my tire. So I got my car back with a low tire pressure warning light on. When you take your car to a dealership you expect complete service. I recognize it was not in there for the tire, but those are the kinds of bare minimum customer services you get for free even when you get an oil change. I want to really like this location because the people are nice, but small inattentions leave me feeling a bit unsatisfied with this dealership. More

by BAHIRSCH12 Verified Customer Verified Customer

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They were ready right on time, discussed the work I wanted performed, and had my truck serviced promptly. Great customer service. wanted performed, and had my truck serviced promptly. Great customer service. More

by TVUK Verified Customer Verified Customer

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Process was very easy. Dropped off car. Advised approximate time it would be ready. Received notification timely - very smooth process. approximate time it would be ready. Received notification timely - very smooth process. More

by SHELLI.STOTTS Verified Customer Verified Customer

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I moved in this area 5 years ago, didn’t know anyone. When my car needed serviced, I tried Mcloughlin Chevrolet. They were very accommodating with my work schedule, provided courtesy transportation to an When my car needed serviced, I tried Mcloughlin Chevrolet. They were very accommodating with my work schedule, provided courtesy transportation to and from my home and kept me updated on any changes. When my car reached over 300,000 miles and “bit the dust”, I felt I could trust the folks here to help me find a car that would fit my needs. I was right, I love my car and have the knowledge that if I have a problem, where I can go for help. Truly a great experience. More

by MARCIA.HEDRICK Verified Customer Verified Customer

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