Charlie Zink

Terrible service, beginning with management. My father and I placed orders for the new Range Rover back in late 2021. I took delivery of mine in Nov 2022 and waited for my fathers who was next i My father and I placed orders for the new Range Rover back in late 2021. I took delivery of mine in Nov 2022 and waited for my fathers who was next in line. Around that time I find out that the dealership changed the color of the vehicle I ordered from WHITE TO GRAY! I was appalled! I asked how that's possible and they kept throwing the blame around. Then when I asked about solutions, they mentioned we can order you another one (i.e. go to the end of the line.) I waited till the car arrived and it kept getting delayed. We waited another 9 months, even though we were next in line, before the car arrived. Once again, I asked for management for solutions to a problem they created, but they were not willing to work with a returning / loyal customer. They said they could trade it in for a white one with another dealership in 3 months. Meaning, wait longer so we can give you a car that you didn't order with different options. The manager at the dealership won't talk to me. He is ducking the situation because he knows that the dealer is in the wrong. Worst service. Worst car buying experience. Worst dealership. Worst management. Charlie, Tim, Ron, Neil... shame on you guys for such a horrid experience in Luxury vehicle shopping. I spent 170K on a vehicle to deal with these type of people. Pathetic service... even for a car dealer More

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Very nice staff to work with. I have always wanted a Land Rover and finally pulled the trigger and happy I did I have always wanted a Land Rover and finally pulled the trigger and happy I did More

by LEGSAVERRP Verified Customer Verified Customer

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I know when I take it to Landrover they check everything out to be sure when it leaves the shop it done and ready to go. out to be sure when it leaves the shop it done and ready to go. More

by ewustefeld Verified Customer Verified Customer

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They are very knowledgeable and helpful through the whole purchasing process.They also follow up after your purchase to make sure you are getting the most from your vehicle. purchasing process.They also follow up after your purchase to make sure you are getting the most from your vehicle. More

by HUNTERKHARRIS Verified Customer Verified Customer

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Great job by the team on the service -very efficient and on time. Thank you! on time. Thank you! More

by BILL_WINGER Verified Customer Verified Customer

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very quick and efficient! I was out of there really quickly once the car was done. I was out of there really quickly once the car was done. More

by JOANNIE32 Verified Customer Verified Customer

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The service at the dealership, in Rocklin, is awesome. Kind and very willing to help you with any problem that you might be having with your vehicle. Kind and very willing to help you with any problem that you might be having with your vehicle. More

by loudelay Verified Customer Verified Customer

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Both sales and service have been very professional and go out of there way to be helpful. out of there way to be helpful. More

by KHARRIS87 Verified Customer Verified Customer

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Fantastic service and communication. Really happy with Land Rover Rocklin. From scheduling to pickup the process was smooth and communication was great. Really happy with Land Rover Rocklin. From scheduling to pickup the process was smooth and communication was great. More

by MATT.SWEET7 Verified Customer Verified Customer

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