Charlie Miles
Charlie Miles at Southern Acura Newport News

Charlie Miles | Page 2

Assistant Parts Manager

Southern Acura Newport News

12501 Jefferson Ave
Newport News, VA 23602

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4.7
25 Reviews

Dealership Experience

18 yrs

Industry Experience

18 yrs

Languages Spoken

English English

4.7

25 Reviews

Write a Review

25 Reviews of Charlie Miles

April 30, 2026

Dealership Rating
Employee Rating

Kept me informed at all times about what was going on with my car also like the print out of everything that was checked More

by JOACHPT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

May 01, 2026

Southern Acura Newport News responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

April 19, 2026

Dealership Rating
Employee Rating

The wait time was good and everything I asked was done and car was clean thank you More

by REYNOLDS25
Recommend Dealer
Yes

Other Employees Tagged: Charlie Miles

Apr 22, 2026

Southern Acura Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

April 15, 2026

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Employee Rating

I made an appointment and I arrived a few minutes early for the appointment. They got me checked in quickly, took my car back and before I knew it the service was done. They came out and talk to me about i More

by rsimms23
Recommend Dealer
Yes

Other Employees Tagged: Charlie Miles

April 11, 2026

Dealership Rating
Employee Rating

Professional staff and service attentive to customer need care and service completed in timely manner! More

by MICHELLEMMATLOCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Goodale

April 10, 2026

Dealership Rating
Employee Rating

Did a thorough job quickly whike I waited, gave me a free oil change because maintenance minder said it was due and because I had paid for two significant maintenance procedures. Excellent and friendly servi More

by JMBAXT
Recommend Dealer
Yes

Other Employees Tagged: Charlie Miles

April 02, 2026

Dealership Rating
Employee Rating

Lacking in communication and not fixing all my concerns Kept my car too long basically More

by ERICGILESJR94
Recommend Dealer
No

Other Employees Tagged: Charlie Miles

Apr 02, 2026

Southern Acura Newport News responded

Eric. We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.

April 01, 2026

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Employee Rating

The service I received was above customer service just excellent performance and outstanding customer care , workmanship was a job well done More

by simbrown51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 02, 2026

Southern Acura Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

March 21, 2026

Dealership Rating
Employee Rating

Very good mechanic, professional and quick. I also appreciated the diagnostic video and pics. Thanks More

by tucker.calina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

March 21, 2026

Dealership Rating
Employee Rating

They worked me in great service and every one very friendly and I will get my car serviced again. More

by Sharonda P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Travis Battles, Jessica Goodale

March 17, 2026

Dealership Rating
Employee Rating

The service department always takes care of my car. State inspection completed and the car is ready for spring and warm weather like the rest of us. More

by Rashelhauber
Recommend Dealer
Yes

Other Employees Tagged: Charlie Miles

Mar 17, 2026

Southern Acura Newport News responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

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