Charlie McHale
Charlie McHale at Daytona Hyundai
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Charlie McHale

General Sales Manager

Daytona Hyundai

901 N Nova Rd
Daytona Beach, FL 32117

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2.1
221 Reviews

Charlie has been with Hyundai since 1998.To him,buying a car is far more complicated than it should be. You want to purchase a car, well Charlie will make it happen. His pencil is razor sharp and the deal is underwritten with superior service, and a warm handshake.

Dealership Experience

14 yrs, 9 mos

Industry Experience

27 yrs, 8 mos

Languages Spoken

English English

2.1

221 Reviews

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221 Reviews of Charlie McHale

September 04, 2024

Dealership Rating
Employee Rating

The worst! Once the sale is closed, you will get no help from these folks. They refuse to take their warrant responsibility seriously. Once they have your mone More

by mfdhousing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 04, 2024

mfdhousing responded

The worst! Once the sale is closed, you will get no help from these folks. They refuse to take their warrant responsibility seriously. Once they have your money, they have no interest in you or the problems with the product they sell you. Toss your money in the ocean; you will have more fun. Obnoxious and confrontational.

September 02, 2024

Dealership Rating
Employee Rating

I waited months for a vehicle to be delivered from this dealer just to be told I couldn't have it in the color I wanted and then a markup was added after I was told they could get me at a price lower then More

by dragon21
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Dani Gage

Sep 02, 2024

Daytona Hyundai responded

i do not have customers info to try to get more info from them. We do not have any customer that was waiting for months that management knew about. In situations where we do not have the vehicle in stock, we do a search, find the vehicle at another location, then trade with them to get our customer the vehicle they want. The process start to finish never takes over 48 hours. Please contact General Sales Manager, Charlie McHale, if not for anything else but to see where the process got messed up. Thank you. Again, waiting months on a vehicle is not something that happens.

August 11, 2024

Dealership Rating
Employee Rating

Buyer beware sales manager still uses bait and switch method on price and treated me like I was a lieing even though a had a text. Then he started to debate the word if with me. More

by Cujoma1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Glenn Ritchey Jr

July 25, 2024

Dealership Rating
Employee Rating

Five star review ALL the way! I’ll start by letting everyone know that I am NOT the easiest consumer to deal with, especially in the car buying industry. I purchased TWO vehicle More

by Erin R
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Leo Galieno, Dani Gage

June 30, 2024

Dealership Rating
Employee Rating

The service department isn’t very good the mechanics leave tools under the hood. On numerous times they leave parts off and act like it’s not a big deal. The have damaged numerous parts on my car More

by The3hands05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Glenn Ritchey Jr

May 12, 2023

Dealership Rating
Employee Rating

Out of town (3 hour drive) potential customer who attempted to make a deal for a used Genesis GV70 for my Supra. They quoted me a price for the difference between the 2 vehicles. Called the next day More

by Doug S.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Ian Lepak

May 13, 2023

Daytona Hyundai responded

I, Charlie McHale, reached out to Doug Sellers for a couple reasons after i saw his review. First we never spoke and i knew nothing of his situation. What i did see was a one star review with my name attached to it. The next day after i left a message for him he called another manager at the store Mario. I was able to speak to him during that call very brief and i explained to him that i respect that he voiced his opinion but could he please correct it to the person he actually dealt with. He said he didn't car to call Genesis and some other yelling to which i told him that was not very good KARMA to knowingly do that to someone. After looking into his situation Mario spoke to him multiple times with 1 being over 15 minutes when he explained to him his trade in value and that the pre owned vehicle was CPO. We may not have been 1200 away but with the customer living in ft lauderdale and having a over 50,000 trade i agree with our team it would have been a lot worse to actually come to the dealer and then give him less. I could go on and on but that's not what we want to do. At Daytona Hyundai we don't do things like that. It's always the best to have your trade properly appraised in person. Everyone's actions make sense to themselves and there's always 3 sides to a story.

September 24, 2022

Dealership Rating
Employee Rating

Dayton Hyundai. Holler Hyundai MSRP 41,000. 41,000 Mkt adj*. 2,000. 0 Trade. More

by dougwillard620
Customer Service
Friendliness
Price
Recommend Dealer
No
Sep 24, 2022

Daytona Hyundai responded

Hey Doug, This is Charlie. We never spoke or worked on a deal. Asking around i found out that you spoke to Regina the Dani. I never worked a deal or numbers for you on our car and on your car. Leaving a review i totally stand behind whether it be good or bad but i dont believe in attaching anyone that you did not deal with. If i did get to speak to you and you voiced your concerns i am 100 percent positive that it would have all been worked out. Just looking at dealer rater will tell you that. I'm still in the process of getting all the information i can and then i will post it all to go over with you.

Sep 25, 2022

Daytona Hyundai responded

Every other Hyundai dealership has it and at Daytona Hyundai we are the absolute lowest. Unfortunately some of the dealers call them other fee's and you do not find out until you are in finance. I have one from every single dealer in my office if you would like to stop by and go over them. That's the first thing to address. Second is the minute you purchase this car it is worth 6000 more. Customers are definately not complaining about driving their Hyundai for 2-3 years putting 20k miles on them and still getting MSRP on trade. There's a lot more to this than what you put in your origanal complaint. Like i said i'm always here with no door on the office so any one can come see me at anytime. I would like to know how i got singled out here? It's ok to attach me to your complaint but you never stopped in to see me with your problem, let me know about how you were feeling, or anything else. We did not even have vehicles on the ground for many months. Everything that came in was presold. It's easy to say go away but it's not the right thing to do if everything you are saying is the truth. Let's get to the bottom of this and see where it went wrong. This is no different than me going and posting on another dealers dealer rater, picking out a manager and writing a bad review. That would not be right never mind even sound right. If you did purchase your vehicle for less i'm happy you got what you wanted if you did. (i dont think you mentioned if you actually purchased or not). I'm here to go over all of it with you. Let me know when. Thank you

Sep 24, 2022

dougwillard620 responded

Go away. If you want to pontificate publicly, explain your $2,000 market adjustment that you add to MSRP. Other Hyundai dealers don’t have this pure profit addition.

July 26, 2022

Dealership Rating
Employee Rating

Always a fair deal, honest and friendly. Stand behind their product. My sales person, Regina Nicotra was knowledgeable and had my deal ready for me when I went to the dealer. Minimum time sp More

by bobsroots
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Glenn Ritchey Jr , Regina Nicotra

June 22, 2022

Dealership Rating
Employee Rating

This is the 6th car I have bought from Daytona Hyundai and I look forward to many more. Regina Nicotra is always a pleasure to work with. She has a way of really understanding what is important to you a More

by 3mcj
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Larry Graves , Regina Nicotra, Eric Dunn

Jun 23, 2022

Daytona Hyundai responded

Wow! Thank you very much for taking the time to share your experience. It means so much to us! We are all always right here for you if there is anything you need! We appreciate you so much. It's always great to see you when your at the dealership. Enjoy your new car and we will see you when it's time for your service. Thank you again and have a great day! Charlie

April 11, 2022

Dealership Rating
Employee Rating

Regina Mike and Charlie were amazing help when purchasing our new vehicle!! Highly recommend using Daytona beach Hyundai for your next purchase!! More

by kebersole52913
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Regina Nicotra, Mike

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