Charlie Martino

The sales department was fantastic. When I bought the car everyone I dealt with - manager, sales person, finance rep were all friendly, knowledgeable and efficient. The service team was When I bought the car everyone I dealt with - manager, sales person, finance rep were all friendly, knowledgeable and efficient. The service team was also good but the wait was very long. More contact with updates would be helpful. More

by KSULLIVANDENNIS Verified Customer Verified Customer

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This dealership was excellent in terms of me turning in my previous lease and getting a new one. My sales rep Nataly was knowledgeable, informative and worked tirelessly to address my needs. my previous lease and getting a new one. My sales rep Nataly was knowledgeable, informative and worked tirelessly to address my needs. More

by aen55 Verified Customer Verified Customer

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Great customer service and speedy expedited delivery to get my car in less than 3 days. get my car in less than 3 days. More

by mitchfriedland Verified Customer Verified Customer

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She was very patient with me and explain everything clearly. I was happy with my experience. clearly. I was happy with my experience. More

by ROZAZCONA Verified Customer Verified Customer

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Great car. TERRIBLE, DISHONEST, FRAUDALENT dealership! I have owned Hondas for over 20 years and will continue to purchase or lease one. However, I will never b TERRIBLE, DISHONEST, FRAUDALENT dealership! I have owned Hondas for over 20 years and will continue to purchase or lease one. However, I will never buy from Honda of Valley Stream dealership again. Bought my car in November 2023 and 3 months later have still not received the car floor mats. I have gone in person to the dealership several times, twice when being notified the mats were there, and was told the mats were coming in in a day or so. When this never materialized, the salesperson Momin Shah said he would have them delivered directly to my home so I wouldn't have to make yet another trip to the dealership. Still no mats. After some time I called and he told me that delivery to me was imminent, still no mats. Then a couple of weeks later when I again called, he said delivery had been attempted but no one was home. That was a lie since 1) there is someone at my home to answer my door 24/7, and 2) we have a video camera and Ring system - neither of which showed any supposed delivery. I have saved a couple of phone message recordings and emails of the salesman Momin Shah telling me he is going to drop the mats off at my house himself. Still no mats. I reached out to the dealership manager Charlie Martino who was consistently either "with a customer" or "in a meeting." Although I have left two messages asking the manager Charlie Martino to call me back , he has never returned my calls. I am perplexed at the craziness and bizarre nature of repeatedly telling me the mats would be delivered and then they aren't. Very dishonest and unprofessional. Deceitful, deceptive, and unscrupulous. And, really - all this nonsense over car mats???!!! I don't understand people like these. Clearly they do not appreciate or value the fact that the quality of the dealership's service center is paramount in the decision of where to purchase a car. More

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Nico was kind and professional. Overall a great experience from start to finish. We will definitely be back for our next car. Overall a great experience from start to finish. We will definitely be back for our next car. More

by robbounce63 Verified Customer Verified Customer

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Very good deal helpfull nice people everything very clear quickly credit check very clean office quickly credit check very clean office More

by paramjeetbhullar Verified Customer Verified Customer

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Ravi was terrific. Charlie the manager was also wonderful. All patient and helpful. Returned for our 5th or 6th car Charlie the manager was also wonderful. All patient and helpful. Returned for our 5th or 6th car More

by MARCGRODSKY Verified Customer Verified Customer

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Charlie was wonderful . He showed us the exact CPO car we were interested in and explained clearly about the Honda warranty choices. He showed us the exact CPO car we were interested in and explained clearly about the Honda warranty choices. More

by wendelken Verified Customer Verified Customer

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The sales and service departments are excellent ! ! Very helpful and courteous !!..Very attentive to my needs ! ! Very helpful and courteous !!..Very attentive to my needs ! More

by BIGJOEBRB Verified Customer Verified Customer

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