Charlie Hook

Spend more time with clients when the car is high tech. Need more help learning. Need more help learning. More

by ibet Verified Customer Verified Customer

Report | Print

Easy process throughout. Finalized basically everything via email and text so it made a smooth process when we drove from out of town to finalize everything. Finalized basically everything via email and text so it made a smooth process when we drove from out of town to finalize everything. More

by cam7313 Verified Customer Verified Customer

Report | Print

Austin wells was great! He helped me get into a car that I wanted and he worked really hard on it. I think, he even came in on his day off to get the paper work done faster! He helped me get into a car that I wanted and he worked really hard on it. I think, he even came in on his day off to get the paper work done faster! Definitely would recommend! More

by kymarie2003 Verified Customer Verified Customer

Report | Print

My buying/leasing experience with Austin Russel was exceptional. This was my first time leasing a car, and after 2 prior GMC financing arrangements. Austin made the experience enjoyable and stress-free exceptional. This was my first time leasing a car, and after 2 prior GMC financing arrangements. Austin made the experience enjoyable and stress-free. Thank you, Austin! More

by domlazzara Verified Customer Verified Customer

Report | Print

No haste, no sweat, fast and easy process. Looked for our specific car and found exactly what we wanted! Thank You Orem Toyota Looked for our specific car and found exactly what we wanted! Thank You Orem Toyota More

by rosvel74 Verified Customer Verified Customer

Report | Print

Service was excellent. The Salesman I worked with was super professional and was helpful in finding a vehicle that fit my needs. The Salesman I worked with was super professional and was helpful in finding a vehicle that fit my needs. More

by matthew.padron01 Verified Customer Verified Customer

Report | Print

Everything was smooth and easy with no pressure. Both Kyle and Charlie were willing to listen and answered all my questions. Both Kyle and Charlie were willing to listen and answered all my questions. More

by jebbst Verified Customer Verified Customer

Report | Print

Generally, we didn't feel valued as much as we'd expect spending $37,000. We've been treated with much greater care and appreciation at a restaurant after spending $50. Overall, it's a great car but th spending $37,000. We've been treated with much greater care and appreciation at a restaurant after spending $50. Overall, it's a great car but there are a few issues that I want to provide feedback on. 1) We ordered the door edge "film" and instead had to pay extra for the door edge "guards", which we did not want because they look worse. In addition to looking worse, surprisingly, the door edge guards on the rear doors do not go up high enough on the door and we already have a chip in the paint because of that. 2) We offered to buy an extended warranty for $3,000, which was about $1,200 below what your price was. Just want you to know that your financing person, I think his name was Charlie, turned that offer down immediately and didn't counter any discount whatsoever, so we did not get any extended warranty. It is hard to understand that you left $3,000 on the table for a warranty that might never be used. 3) When we first were presented the car after delivery, I immediately had to point out that there was a large 6-8 inch scratch on the front right wheel well where all the paint was scraped off. It was obvious and looked awful. That got me inspecting the car more closely, which lead to... 4) There was a loose panel between the drivers door and the dash that I had to snap into place. 5) Some of the weather stripping around the doors were not pushed on all the way. 6) The weatherstripping on the bottom of the right front passenger door has a slice in it. Again, it's not hard to notice these things and care enough to fix them before presenting the brand new car to a customer who just spent $37,000. More

by clydiksen Verified Customer Verified Customer

Report | Print

Gave me the worst detail I’ve ever seen on the truck I bought. They didn’t have keys so they made me horrible duplicates. I hate these keys. The tires weren’t aligned, it wasn’t even washed at all. Grease bought. They didn’t have keys so they made me horrible duplicates. I hate these keys. The tires weren’t aligned, it wasn’t even washed at all. Grease on everything. Horrible experience I was lied to about the detail and they didn’t even try to find the original keys. Worst customer service. Lies lies lies More

by Lew Verified Customer Verified Customer

Report | Print

When we bought our Venza from Brent Brown Toyota last May we had a good experience through the sales process. They were friendly and helpful. However, at that time we were promised a second key within 2-3 mo we had a good experience through the sales process. They were friendly and helpful. However, at that time we were promised a second key within 2-3 months. We never received it. I called the dealership several times with no results. I became very frustrated with their lack of resolution over several months of reaching out to them. Recently, I called again and, thankfully, Nicole answered the phone. Once Nicole got involved, Brent Brown Toyota finally lived up to its “bend over backwards” tagline. Her response was fantastic! Nicole went out of her way to take care of us. The issue was resolved the next day. The only reason I didn’t give 5 stars was because it took seven months for someone to finally address our issue. Until Nicole got involved, each time I called everyone seemed to push the responsibility to someone else, but Nicole took the problem head on and solved it almost immediately. Actions speak louder than words! Thank you, Nicole! More

by russbulloch Verified Customer Verified Customer

Report | Print