Charlie Butler

Misled and Ignored – 2023 Silverado Duramax Nightmare from Day One I bought a 2023 Chevrolet Silverado 1500 High Country Duramax from Tim’s Truck Capital exactly 20 days ago, and I’ve only had it in m from Day One I bought a 2023 Chevrolet Silverado 1500 High Country Duramax from Tim’s Truck Capital exactly 20 days ago, and I’ve only had it in my possession for 2 days total. The dealership has had the truck ever since. Shortly after buying it, I was told the engine needed to be replaced. After more than a week and a half of waiting, that diagnosis changed - I was then told it was a DPF (Diesel Particulate Filter) issue instead. As of today, the dealership still has the truck, and I have no way of knowing whether the issue has actually been fixed. The biggest problem isn’t just the mechanical failure - it’s the complete lack of communication. I’ve had to call them over and over to get even the most basic updates, because nobody ever reaches out proactively. At first, I declined a loaner because I was told I’d have to drive an hour each way to pick one up - which made no sense when I was already down a vehicle. It took them nearly two full weeks before they finally arranged to deliver a loaner to me, leaving me without transportation for most of that time. To make matters worse, I later discovered that I’d been misled about the truck’s towing capacity. I was told it would be a major upgrade from my previous truck, but after reviewing the specs, it tows almost exactly the same. After going through a trade, financing, and now weeks without the truck I purchased, I’ve gained absolutely nothing but frustration. I haven’t even made my first payment yet, and I already regret this purchase. Between the misinformation, lack of communication, and being without my vehicle for nearly the entire time I’ve owned it, this has been one of the most disappointing dealership experiences I’ve ever had. If you’re considering buying from Tim’s Truck Capital, be cautious. Get every claim about towing or performance in writing, and don’t expect much communication or accountability once they have your money. More

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Friendly, low key, inventory options, fair negotiation. Real nice folks, have already recommended to friends n family. Real nice folks, have already recommended to friends n family. More

by Hellobruce Verified Customer Verified Customer

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Attentive to the customer's needs and willing to work to make the deal work. make the deal work. More

by sarsenault820 Verified Customer Verified Customer

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Super helpful and fair, everyone here helped me buy the car of my dreams for an affordable price car of my dreams for an affordable price More

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Very friendly crew will absolutely buy another vehicle from them. Thank you for a great experience!! from them. Thank you for a great experience!! More

by sfont1962 Verified Customer Verified Customer

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Great selection, good pricing, and friendly sales people. Also great service after the sale. Had a small issue with the truck and they took care of it at no charge. Would definitely recommend them!! Also great service after the sale. Had a small issue with the truck and they took care of it at no charge. Would definitely recommend them!! More

by jpogmaz Verified Customer Verified Customer

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I was very pleased to have done business with Tim's Truck Capital once again . I would highly recommend them Truck Capital once again . I would highly recommend them More

by lenmarie55 Verified Customer Verified Customer

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Outstanding job of helping me get into a newer vehicle, it was quick and painless it was quick and painless More

by lenmarie55 Verified Customer Verified Customer

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My experience was and has always been excellent. Charley, Dan, and the team know how to get things done. I am a repeat customer and am great full for all the help I received. Charley, Dan, and the team know how to get things done. I am a repeat customer and am great full for all the help I received. More

by crtstassie Verified Customer Verified Customer

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Sales staff let us alone after greeting us we looked over lot and found the used car and mileage we were looking for. They also didn’t abandon us after when we found a problem after a few days brought it bac lot and found the used car and mileage we were looking for. They also didn’t abandon us after when we found a problem after a few days brought it back and the fixed it! I highly recommend Tim’s used truck and car sales no pressure honest people. More

by Bertstella Verified Customer Verified Customer

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