Charles was very nice and understanding.
He helped me get the car I was in love with! And made sure everything worked out.
He helped me get the car I was in love with! And made sure everything worked out.
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by Samantha
Oct 31, 2022 -
Rocky Mountain Auto Brokers responded
Congratulations on your new vehicle! We are so glad that Charles had the opportunity to work with you, and that he and our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!
Sylvester Hagan
General Sales Manager
(719) 477-9009
Chuck was fun and very easy to work with in making my new
purchase. So excited to getting to know my new Lexus
purchase. So excited to getting to know my new Lexus
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by Pittsmafia5
Oct 23, 2022 -
Rocky Mountain Auto Brokers responded
Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!
Sylvester Hagan
General Sales Manager
(719) 477-9009
Charles was awesome to work with!
No pressure, had lots of options in our budget! Rocky Mountain Auto dealers the place to purchase a car!!
No pressure, had lots of options in our budget! Rocky Mountain Auto dealers the place to purchase a car!!
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by Offcenter designs
Oct 23, 2022 -
Rocky Mountain Auto Brokers responded
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!
Sylvester Hagan
General Sales Manager
(719) 477-9009
Very professional,charles did an amazing job working
with our wants I will definitely be back
with our wants I will definitely be back
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by Mikepoyner
Oct 15, 2022 -
Rocky Mountain Auto Brokers responded
Thank you so much for taking the time to share your feedback with us, Mike. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!
Sylvester Hagan
General Sales Manager
(719) 477-9009
Chuck was super helpful and had three cars pulled up when
we got there. Good price great service and will be coming back again!
we got there. Good price great service and will be coming back again!
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by kstarns12
Sep 30, 2022 -
Rocky Mountain Auto Brokers responded
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!
Sylvester Hagan
General Sales Manager
(719) 477-9009
Fantastic.
Was extremely helpful. And very fun and entertaining. Kind. Even with a car malfunction he handled it well and safely
Was extremely helpful. And very fun and entertaining. Kind. Even with a car malfunction he handled it well and safely
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by B
Sep 24, 2022 -
Rocky Mountain Auto Brokers responded
We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!
Sylvester Hagan
General Sales Manager
(719) 477-9009
Worked hard to get us into a car!
Made sure we were happy with it
Made sure we were happy with it
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by Kaw091705
Sep 24, 2022 -
Rocky Mountain Auto Brokers responded
Here at Rocky Mountain Auto Brokers, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!
Sylvester Hagan
General Sales Manager
(719) 477-9009
My wife and I had a horrible experience at RMAB, sales
was extremely high pressure and wouldn't directly answer questions. We wound up walking away without purchasing the car my wife was interested in.
was extremely high pressure and wouldn't directly answer questions. We wound up walking away without purchasing the car my wife was interested in. When asked what the price of the vehicle was, the response was "You know the price!" Then they tried to add on an Exo Package for $999, told them we weren't interested because we live 150 miles away from RMAB.
Comprehensive insurance will cover the costs for the majority of this package, so why would I double insure the car for five year? We felt it didn't add any value to the car for us and asked for the price to be removed very early in the negotiations. However, after telling them we didn't want it, the Exo Package was still included in total price of the car when I made them break it down instead of just giving me a "total price and payment range".
They absolutely don't want you to know the total price of the car is, they just want you to be happy with the payment. They wouldn't even tell me what percentage rate we qualified for after telling us they could beat what we had through our outside financing. All they would give me was a payment range and term. When they felt they might lose the deal, paraded out a "sales manager" to tell us how they were doing a $1500+ repair to the car at no cost to us.
The car was listed towards the low end of KBB fair market value, but we have been looking at cars with very similar options and miles within a 500 mile range for the same or less money. At least those dealers are not trying to and add in anything on or upsell us on things they know we won't be back to utilize it because of the mileage we were from the dealership. We felt the salesman wasn't even listening to us, just trying to push another sale out the door.
In the end we got up and walked away as it wasn't any kind of a deal, also the salesman "Chuck" left us feeling like we needed a shower!
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by taylorce111
Sep 27, 2022 -
Rocky Mountain Auto Brokers responded
Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.
Sylvester Hagan
General Sales Manager
(719) 477-9009
Sep 27, 2022 -
Rocky Mountain Auto Brokers responded
Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.
Sylvester Hagan
General Sales Manager
(719) 477-9009
Sep 28, 2022 -
taylorce111 responded
Sylvester,
My Wife and I purchased the Volvo XC60 we were interested in from RMAB on Monday. We worked with you and Lee to make the purchase happen. My wife is cerrently writing her reciew on our experience. She is happy with the car and I will update with a more favorable review on our experience with RMAB after I can add in her review.
Thank you,
Chad
Chuck did a great job helping me find the right car and
working through the process. As far as RMAB, they have no negotiating flexibility and don't believe the advertised price. They add dealer fees and
working through the process. As far as RMAB, they have no negotiating flexibility and don't believe the advertised price. They add dealer fees and non-negotiable warranties extras on top of the price. Test drive route was extremely limited to really get a feel of the car.
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by CSprings
Other Employees Tagged:
Alexander Samlaska
Sep 15, 2022 -
Rocky Mountain Auto Brokers responded
Thank you for your honest review. We strive to make sure that all of our customers leave happy, and we appreciate your feedback. Thank you for choosing Rocky Mountain Auto Brokers.
Sylvester Hagan
General Sales Manager
(719) 477-9009
Everyone was very friendly and worked hard to find
exactly what we were looking for.
exactly what we were looking for.
More
by njlukehart
Sep 13, 2022 -
Rocky Mountain Auto Brokers responded
Thank you for the five-star rating.
Congratulations on your new vehicle! We look forward to continuing to serve you in the future.
Sylvester Hagan
General Sales Manager
(719) 477-9009
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