Charles Scrymgeour

I couldn't be more impressed with the level of service and knowledge Jonny provided. It’s absolutely incredible his deep understanding of the car’s functions and features. He took the time to walk us thro and knowledge Jonny provided. It’s absolutely incredible his deep understanding of the car’s functions and features. He took the time to walk us through everything from the actual functions of the car to the usage of the app. He encouraged to reach out to him whenever we have questions beyond our meeting to ensure we feel confident using the vehicle’s new technology. He truly went above and beyond. Thank you!!!! More

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I owned and purchased my brand new Mercedes GLB at Mercedes-Benz of Sudbury for about 4 years now. Everything is still great and I had service my car at the dealership each time I need service. This d Mercedes-Benz of Sudbury for about 4 years now. Everything is still great and I had service my car at the dealership each time I need service. This dealership was originally located at Natick and now they had moved to Sudbury. It is a bit further away from the old location but it worth my time to go to this new location. There is a lot more space at the new location so I can see more cars display at the dealership. This new location looks so nice and you feel that you are in a five stars facility. Charles E Scrymgeour is my salesman and ever since I bought the car he still contacts me frequently to check with me if there is anything I need his help and attention. Charles is a very knowledge salesman and he can explain to his customer any question that you have about the car in any model. I refer all my friends that need a Mercedes to go to Charles if they want to buy a new or pre-own certified car. One of my co-workers at work bought a pre-own certified GLA Mercedes from Charles last year and he is very happy about the service and knowledge receive from Charles. Charles always gives his customers a five stars service and I am planning to get my further vehicle from Charles again. If anyone want to buy a Mercedes-Benz in the near further I highly recommend to get it from Charles at the Mercedes Benz of Sudbury. More

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It was a great experience learning about our E 350 from jonny pham. He was extremely knowledgeable and helpful teaching us all the features of the car. Also Charles our sales executive was very helpful. 5 jonny pham. He was extremely knowledgeable and helpful teaching us all the features of the car. Also Charles our sales executive was very helpful. 5 stars to both of them. More

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Jonny Pham is a superstar! He was professional, patient, prepared and empowering! Mercedes should hire him to do a series of "how-to" tech videos on YouTube! He was professional, patient, prepared and empowering! Mercedes should hire him to do a series of "how-to" tech videos on YouTube! More

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We have purchased many vehicles from this dealership. Everyone there is knowledgeable, friendly and professional. Everyone there is knowledgeable, friendly and professional. More

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Honestly, Charles is the best person to work with if you are buying a car, new or used. He gave us his honest opinion when we were weighing different used vehicle options. Even though I am sure we aren't are buying a car, new or used. He gave us his honest opinion when we were weighing different used vehicle options. Even though I am sure we aren't his highest revenue-producing client, he treated us very well. Keeping us updated on the progress of the sale, and helping us get answers to our questions. We will do our best to buy our next car through Charles and recommend him to all our family and friends. You can't find a more honest and hard-working person to have on your team when buying a vehicle. More

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Fantastic Experience at Mercedes-Benz of Sudbury! My husband and I had an outstanding experience working with the team at Mercedes-Benz of Sudbury. From the moment we arrived, Charles, our Sales C My husband and I had an outstanding experience working with the team at Mercedes-Benz of Sudbury. From the moment we arrived, Charles, our Sales Consultant, made the entire process seamless and stress-free. He is not only highly knowledgeable about the vehicles but also genuinely dedicated to finding the right car for your needs. What impressed us most was his professionalism and honesty. Charles was transparent about every detail and worked diligently to ensure we received a fair deal for our GLS, all while avoiding any pressure or sales tactics. His communication was excellent throughout, always keeping us informed and promptly answering any questions we had. His attention to detail and friendly approach made us feel confident and comfortable at every stage of the process. The business side of things was also smooth, with Yatin offering us a competitive financing option and providing helpful information about warranty packages. When it came to the post-purchase experience, Jonny was exceptional. He took the time to walk us through all the features of our new car, demonstrating impressive patience and expertise. His thoroughness and willingness to address every question left us feeling completely at ease with our purchase. Jonny’s commitment to a personalized, informative experience was truly standout. Thanks to Charles, Dakota, Yatin, and Jonny, we drove off feeling thrilled with our new car and the level of service we received. We highly recommend Mercedes-Benz of Sudbury to anyone looking for a positive, hassle-free car-buying journey. More

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I have been leasing vehicles for the past 12 years, all with Herb Chambers. Charles Scrymgeour was the gentleman assisted me for my 5th lease in September 2024. I am happy to say this is by far the most pl with Herb Chambers. Charles Scrymgeour was the gentleman assisted me for my 5th lease in September 2024. I am happy to say this is by far the most pleasant leasing experience I have had. If you are looking for a trustworthy, honest, and professional leasing consultant for your next Mercedes-Benz vehicle, look no further. I highly recommend "Agent Charles"! More

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I recently had the pleasure and privilege of working with Charles Scrymgeour at Mercedes-Benz of Sudbury while purchasing my 2024 EQB, and I couldn’t be happier with my experience with this consummate profes Charles Scrymgeour at Mercedes-Benz of Sudbury while purchasing my 2024 EQB, and I couldn’t be happier with my experience with this consummate professional. Charles lives and works by the tenets of being kind, honest, and trustworthy, conducting himself with honor, dignity, and grace. Charles is an individual who executes with excellence in everything he does, every day, with everyone. In short, I consider him the brand ambassador for not only Mercedes-Benz but also for the Herb Chambers organization. Both should consider themselves lucky to have this gentleman in their midst who is a walking manifestation of the mission “The best or nothing.” From the moment I walked into the dealership, Charles was welcoming, knowledgeable, and genuinely committed to helping me find the perfect vehicle. He took the time to understand my needs and preferences, guiding me through the features of the EQB with his decade's worth of car expertise. Charles answered my questions patiently, ensuring I felt confident in my decision. His professionalism and dedication made the entire process enjoyable. Thanks to Charles, I drove away not just with a fantastic car but with a great sense of satisfaction in my purchase. I highly recommend him to anyone in the market for a new Mercedes-Benz – he truly goes above and beyond. More

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Charles was the absolute best sales person I have ever worked with. He made buying a new car flawless . There was not one time we felt pressured into buying a car like most dealerships. I honestly can’t w worked with. He made buying a new car flawless . There was not one time we felt pressured into buying a car like most dealerships. I honestly can’t wait to buy my next car at Herb Chambers of Sudbury because it was that easy, and I’m an hour away. More

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