Charles Saghbini

They take great care of their customers, actually tried to down-sell me when I told them I was focused on keeping my payments low, theyre looking for everyones best interest, always a pleasure doing busine to down-sell me when I told them I was focused on keeping my payments low, theyre looking for everyones best interest, always a pleasure doing business here More

by qconrad13 Verified Customer Verified Customer

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Was very polite did what was necessary was very direct about what they could do in the appointment about what they could do in the appointment More

by SWILSON19872009 Verified Customer Verified Customer

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I got a letter in the mail last week saying my Honda Ridgeline had a recall. I just put it in the pile of mail on my desk. I have a very busy schedule with work and family it is hard to find time for Ridgeline had a recall. I just put it in the pile of mail on my desk. I have a very busy schedule with work and family it is hard to find time for this but I would get it done. Yesterday I got a text from Atamian Honda saying if I could press on the link and make an appointment online to get this done. Great, I rearranged my schedule, made an appointment for Friday at 11:30am with Joaquin (Jack) Luciano to get the recall done. I got there at 11:30. Charles met me and asked what I was here for. I said the recall. He said that’s it? No other service. I said no. He asked if I had an appointment I said yes. Atamian Honda sent me a text asking me to make an appointment which I did. I got confirmation that it was scheduled. He said oh I’m not sure we are doing the recall. We have 7 or 8 people out today. We went inside, he asked the other employee next to him if we were doing recalls today. He said no have him make an appointment with the girl. He asked me if I could come back next week. I was beyond mad, but I kindly asked for my key back so I could get out of there. The time and effort on my part to make it there was just an afterthought to Charles. I asked for my key back. I realize you are not making any money on recalls and that safety is not a priority at Atamian Honda. You will just send me home and deal with customers you can make a buck with Why couldn’t he or anyone of the many employees in the place call, text, email me saying my appointment was cancelled? I did get a cancellation email at 11:53pm. 23 minutes after I left . That information would have been useful earlier. Why did you text me to make this appointment? So frustrating, (you have no idea) I bought a Honda because it is reliable. I wish I could say that about Atamian Honda. I felt so disrespected that my time was not worth anything to them, and I should just make another appointment and pray that you would honor it. William More

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