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Charles Reynolds
Charles Reynolds at Don Davis Nissan
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Charles Reynolds

Service Advisor

Don Davis Nissan

1320 I-20 Frontage Rd
Arlington, TX 76018

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4.6
48 Reviews
4.6

48 Reviews

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48 Reviews of Charles Reynolds

January 31, 2025

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Employee Rating

It’s easy to make an appt that accommodates my schedule. I love that they offer shuttle services. Communication is also prompt More

by m.garcia21095
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mauricio Marchant

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January 22, 2025

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Employee Rating

Charles, my service advisor, was very friendly. My oil change and tire rotation was super quick. I made an appointment and got my vehicle back within an hour. I really enjoy the drink station an More

by BRYANCLO
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Recommend Dealer
Yes
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January 20, 2025

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Everything went well. He did the maintenance as he has mention and the estimated time to be completed. More

by chine2k
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Recommend Dealer
Yes
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January 14, 2025

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You try to add $1000 to new cars for stupid stuff. Your “premium floor mats” are a joke. Calling low grade xxxx premium doesn’t make it premium. Plus they flat out lied, said I get oil changes for a y More

by storm_usmc
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jan 20, 2025

Don Davis Nissan responded

Hello storn_usmc, We apologize for any inconvenience or frustration our service may have caused you. We value your business and are dedicated to making the necessary improvements to ensure that your future visits to our dealership are met with the exceptional service you deserve. Thank you, Toni Wiley Don Davis Nissan Owner Loyalty Manager 817.588.5524

January 01, 2025

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Employee Rating

Always honest about timing, thorough about work and friendly to make you feel at home; plus there’s coffee. More

by Alyssa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mauricio Marchant, Sammy Neria, Miridiam Ramirez, Seth Baer, Casandra Rodriguez, Adrian Alonso, Logan Mims, Damarcus Allen, Justin Davidson

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Jan 04, 2025

Don Davis Nissan responded

Hi Alyssa, Thank you so much for your positive review! We can't wait to see you again. Please let us know if there is anything else we can do for you; we are more than happy to help! It was really great to see you again and your number 3 is as beautiful as your other 2 :) Toni Wiley Owner Loyalty Manager Don Davis Nissan 817.588.5524

January 01, 2025

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Employee Rating

Excellent customer service. I definitely be back and will refer my family and friends. Thank you Don Davis More

by willieturner484
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Miridiam Ramirez

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Jan 04, 2025

Don Davis Nissan responded

Hi Willie, Thank you so much for your positive review! We can't wait to see you again. Please let us know if there is anything else we can do for you; we are more than happy to help! You are awesome for sending your family and friends, that means a lot to us :) Toni Wiley Owner Loyalty Manager Don Davis Nissan 817.588.5524

December 26, 2024

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Employee Rating

good work, good work, good work, good work, good work, good work, good work, good work, More

by lm1917
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lance Armstrong, Mauricio Marchant, Sammy Neria, Miridiam Ramirez, Seth Baer, Casandra Rodriguez, Logan Mims, Damarcus Allen, Justin Davidson

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Dec 29, 2024

Don Davis Nissan responded

Hello lm1917, Thank you so much for your positive review! We’re happy to hear that you had an excellent service experience with us. Your satisfaction is our priority, and we look forward to continuing to provide you with great service in the future.

December 25, 2024

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Employee Rating

He did great and he had great customer service. I will definitely be back again for sure More

by jrae656
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mauricio Marchant, Miridiam Ramirez, Seth Baer, Casandra Rodriguez, Adrian Alonso, Logan Mims, Damarcus Allen, Christo Rosales, Justin Davidson

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Dec 29, 2024

Don Davis Nissan responded

Hi jrae656, thank you for the fantastic review! We’re so glad that you had an excellent experience with our service department. Our team works hard to ensure everything runs smoothly, and your feedback lets us know we're on the right track. We look forward to seeing you next time!

December 24, 2024

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Employee Rating

Service was great. I wish it would have been faster service. Overall great service though. More

by Lyoung4629
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 29, 2024

Don Davis Nissan responded

Hello Lyoung4629, we appreciate you taking the time to share your positive experience! It’s always our goal to make sure every customer is completely satisfied, and we’re so happy to have you as part of the Don Davis Nissan family. Thanks again for your trust, and we hope to serve you again in the future!

December 18, 2024

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Employee Rating

They have started charging the customers %3 for using the credit card, Is this a new way that you have found to make more money? More

by BEN.SAFA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Logan Mims

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Dec 21, 2024

Don Davis Nissan responded

Hello Ben, thank you for your feedback, and we’re truly sorry to hear that your experience didn’t meet your expectations. We take all concerns seriously and would love the opportunity to address them. Please reach out to our service manager, Jerry Jackson at 817-588-5364, and we’ll do our best to resolve the issue to your satisfaction.

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