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Charles Prayor

Overview Reviews (165)

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Charles Prayor

Charles Prayor | Page 4

Service Consultant

Jim Ellis Buick GMC Mall of GA

3600 Buford Drive
Buford, GA 30519

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4.6

165 Reviews

Overview Reviews (165)

4.6

165 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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165 Reviews of Charles Prayor

July 31, 2026

Dealership Rating

Employee Rating

Charles was great to work with took good care of us! Overal from start to finish was very professional Overal from start to finish was very professional More

by Brittm

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Charles Prayor

July 31, 2026

Dealership Rating

Employee Rating

Charles was great to work with took good care of us! Overal from start to finish was very professional Overal from start to finish was very professional More

by Brittm

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Charles Prayor

July 31, 2026

Dealership Rating

Employee Rating

Charles was great to work with took good care of us! Overal from start to finish was very professional Overal from start to finish was very professional More

by Brittm

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Charles Prayor

July 29, 2026

Dealership Rating

Employee Rating

They were quick, they were responsive, and more importantly they sent me a video as soon as it was done to let me know the status to come pick it up. Could not ask for anything more importantly they sent me a video as soon as it was done to let me know the status to come pick it up. Could not ask for anything more More

by Jeremy H

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Charles Prayor

Aug 03, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Jeremy, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 29, 2026

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Employee Rating

I was never asked what I would like to do to fix my car, until my car was already pulled back to the front ready for me to leave. The general inspections are inconsistent. until my car was already pulled back to the front ready for me to leave. The general inspections are inconsistent. More

by leide.mikayla

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

July 28, 2026

Dealership Rating

Employee Rating

Great experience Charles did a great job of making sure all of my needs were met all of my needs were met More

by michaeljohnlovell

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Charles Prayor

Aug 03, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

July 26, 2026

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Employee Rating

Disappointed, I was sent an estimate, but when I went to pay, it was significantly higher! The charges were inflated from the estimate… Why send an estimate if it’s not valid! It’s not rocket science, oil c pay, it was significantly higher! The charges were inflated from the estimate… Why send an estimate if it’s not valid! It’s not rocket science, oil change & fuel filter… Those are the same charges every time…. When I asked about why, I didn’t get a straight answer…. The service writer acted like it’s normal to do that… That’s just not good customer service… More

by EDDIECORREA

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Craig Ebel, Sami Karaki, Ken Wang

Jul 28, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for taking the time to share your feedback. I sincerely apologize for the frustration and disappointment you experienced during your recent visit. I understand your concern regarding the difference between the estimate you received and the final amount charged. When an estimate does not closely align with the final invoice, it can understandably create confusion and erode trust, especially for routine maintenance services such as an oil change and fuel filter replacement. Just as importantly, I regret that we did not provide a clear and satisfactory explanation when you asked about the increase in cost. At our dealership, we strive to be transparent and communicate openly with our customers regarding pricing and service recommendations. Based on your experience, it is clear that we fell short of those expectations, and for that, I am truly sorry. Your feedback is valuable and has been shared with our team so we can review the situation and ensure we are providing clearer communication regarding estimates, final charges, and any changes that may occur during the service process. We appreciate your business and would welcome the opportunity to discuss your concerns further and work toward restoring your confidence in our service department. Please feel free to contact me directly at your convenience. Thank you again for bringing this matter to our attention.

July 24, 2026

Dealership Rating

Employee Rating

good and efficient My experience at the Jim Ellis Buick GMC Mall of GA was good and efficient GMC Mall of GA was good and efficient More

by SALMAVHASAN

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Charles Prayor

Jul 28, 2026 -

Jim Ellis Buick GMC Mall of GA responded

We are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

July 23, 2026

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Employee Rating

Great customer service as always. I appreciate the communication video explaining the service provided. They meet you at the door and ready to start service. I appreciate the communication video explaining the service provided. They meet you at the door and ready to start service. More

by melebrew7073

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Charles Prayor

Jul 26, 2026 -

Jim Ellis Buick GMC Mall of GA responded

We really appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 13, 2026

Dealership Rating

Employee Rating

Nobody seemed to care about anything other than getting their loaner truck back in good shape. There was a lot of time and effort that went into that loaner vehicle, very little time or effort seemed to go their loaner truck back in good shape. There was a lot of time and effort that went into that loaner vehicle, very little time or effort seemed to go into fixing my truck. They kept it for a week, the dealership told General motors that a problem was found and corrected, they told me that no problem was found. I picked the vehicle up and within an hour it was having the problem. If they had just tried I think they would've found it, or they found it and they can't fix it. A complete waste of time. Also no one there returns phone calls or texts. You shouldn't even have a text system if you're not going to use it. Seems like Jim Ellis dealerships have gone downhill recently. I also had a bad experience with the Chamblee dealership, I couldn't even get anybody there to set an appointment to look at my vehicle that's why I ended up at Mall of Georgia, now it's at Carl Black, I wish I had just started there, they are their fantastic. More

by MICHAELEDELANEY

Verified Customer

Recommend Dealer

Other Employees Tagged: Charles Prayor

Sep 09, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Good afternoon, Thank you for taking the time to share your experience. I sincerely apologize for the frustration and inconvenience you have encountered throughout this process. Your feedback regarding both the repair process and communication has been shared with our management team for review. We recognize that keeping our customers informed and ensuring concerns are thoroughly addressed are critical parts of the service experience, and it is clear we fell short of your expectations in this instance.