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Charles Henn

Overview Reviews (6) Inventory (485)

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Charles Henn

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Charles Henn

Sales Consultant

Oakes Kia

2900 Burlington St
North Kansas City, MO 64116

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4.3

6 Reviews

Overview Reviews (6) Inventory (485)

4.3

6 Reviews

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6 Reviews of Charles Henn

January 17, 2025

Dealership Rating

Employee Rating

I think we received the wrong survey. I am not sure who Dillon and Seth are. We had different salespeople. I am not sure who Dillon and Seth are. We had different salespeople. More

by juliginn

Verified Customer

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Madie Goeden , Del Shoals, Meaghan Hill

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Jan 17, 2025 -

Oakes Kia responded

Thanks for bringing this to our attention. We'll look into the mix-up and ensure you receive the correct survey from Oakes Kia. If there's anything else we can assist with, please let us know!

January 16, 2025

Dealership Rating

Employee Rating

Chuck was my salesman and he was great to work with. The best part was that there was no hassle car buying. The best part was that there was no hassle car buying. More

by tthornton888

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Dillon Corniels

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Jan 16, 2025 -

Oakes Kia responded

We're delighted to hear that Chuck made your car-buying experience hassle-free at Oakes Kia! Thank you for sharing this positive feedback with us.

November 30, 2024

Dealership Rating

Employee Rating

Very up front no games chuck was super good and the manager was super too. manager was super too. More

by jmihesuah

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Bruce Reves, Bob Lackland

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Dec 03, 2024 -

Oakes Kia responded

Thank you for your kind words! Chuck and the Oakes Kia team will appreciate the shoutout!

November 30, 2024

Dealership Rating

Employee Rating

Had a great experience, Lacy let me drive ever car that I wanted to and helped me get everything that I wanted in my car. wanted to and helped me get everything that I wanted in my car. More

by tamara.finley

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Steven Carroll, Chip Bashir, Dominick Braswell, Logan Gaynor, Lacey Marquess, Ramzi Alamawi, Seth Isaacs , Matt Boutte, Mathias Flores

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Dec 02, 2024 -

Oakes Kia responded

We're delighted to hear that Lacy provided you with a great experience at Oakes Kia! It's fantastic that she helped you find everything you wanted in your car. Enjoy the ride, and thanks for choosing us!

October 11, 2024

Dealership Rating

Employee Rating

They did a great job helping me find the vehicle that I was looking for and everything that I wanted. was looking for and everything that I wanted. More

by bjustinsk8

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Darren Iverson, Chip Bashir, Dillon Corniels, Dominick Braswell, Seth Isaacs

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Oct 11, 2024 -

Oakes Kia responded

We're delighted to hear that our team at Oakes Kia helped you find the perfect vehicle with everything you wanted! Thank you for choosing us and sharing your experience.

September 05, 2024

Dealership Rating

Employee Rating

They sold me a used truck and a few days later called me to see how it was going. I told them it needed a brake light switch, blower motor, the doors try to come open when turning lock and unlock lights com to see how it was going. I told them it needed a brake light switch, blower motor, the doors try to come open when turning lock and unlock lights come on dinger and all, and something in the front end is loose and clunking when leaving a stop. they offered no service and basically told me it was as is and i have no rights. I was warned by customers and employees to not use oakes wish I had listened. More

by Dennis

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Other Employees Tagged: Ramzi Alamawi , some guy named chuck

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Sep 05, 2024 -

Oakes Kia responded

Dennis, I'm concerned to hear about the issues with your truck and the lack of support you received. This is not how we aim to treat our customers, and I would like to help resolve these concerns for you. Please reach out when you can so we can discuss this further. Thank you, Stephen Hill - GM/Partner | Oakes Auto Group - 816-474-2900

Sep 13, 2024 -

Dennis responded

Update, I reached out and emailed them they did respond they asked me what my issue was I restated the issue a week ago he said he would investigate… the outcome is no reply, no satisfaction, nothing. I even sent a follow up email that was not responded to. I since fixed the cruise myself, brake light switch, blower motor myself and found out the dome light issue is the door latches failing… and still a bad clunk in the front end. At this point with the poor treatment, the lip service to look good in the review I have to agree with the advice I was given by even their employees don’t buy through Oakes, you can find your car somewhere else and the overall experience and customer care after the fact will be better. I was completely ready to remove this review and update it to a positive review but how can I?

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