Charles Hayden

Tried to sell me the most expensive model including 1500 paint protection 450 door edge guards misc other charges. Was insistent and didn't listen to what I wanted paint protection 450 door edge guards misc other charges. Was insistent and didn't listen to what I wanted More

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This is the best place to purchase a car, reasonable price, and comfortable communication. Charles was an excellent salesman who helped me find a valuable vehicle. I highly recommend doing business wit price, and comfortable communication. Charles was an excellent salesman who helped me find a valuable vehicle. I highly recommend doing business with Jim Ellis Cadillac. More

by Hyun Lee Verified Customer Verified Customer

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Stellar experience. I am very old school and very tired of the nowadays tactics of high-pressure sales, financing, etc. that dealers typically do. Pressuring you to comp I am very old school and very tired of the nowadays tactics of high-pressure sales, financing, etc. that dealers typically do. Pressuring you to complete an app, selling on monthly payments and BS upgrades, and packing loans. I deal mainly in Fords and Chevy for both myself and my company. I stepped outside of my comfort zone because I have admired the new escalades since they made their debut and wanted to surprise my wife with one for her birthday. I was referred to Jamie Warren by a friend of mine. I expected the tactics and slick-selling to happen to be them dealing in Cadillacs and high-end and was prepared for it as I understand this is part of it these days. This did NOT happen. Between Jamie and Chuck, they made it easier, quicker, and less stressful to buy a Cadillac Escalade for my wife than me buying basic work trucks for my guys. I like to keep dealings short, and to the point, and worry about being friends after when dealing with dealerships. They have the same goal it seems. There were very generous on our trade-in, very humble on their pricing of the new SUV, and very realistic and accommodating with financing- Jason Strong is a true professional in finance handling. We walked out not only feeling, but knowing, we were treated right, fairly, and with the same respect and directness we portrayed to them. I buy 5-10 vehicles a year for either our family or our company, and I can tell you that if I ever have the opportunity to deal in Cadillac/GM/ or their pre-owned offerings, It WILL be at Jim Ellis and with the honest and fair help of Jamie, Chuck, and Jason. As a business owner, I know everyone is quick to leave a 1-star review, and difficult to leave a 5-star review. I am one of them, I just don't leave reviews unless it is exceptionally deserved, which happens maybe twice a year. Jim Ellis and the team did more than just deserve it, they earned it. My hat is off to you guys and it is apparent why you guys have earned such a reputable name in the industry and look forward to future dealings. Best, Matt May More

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We were sold a used car that we discovered a few weeks later needed several thousand dollars of repairs. It was not inspected for maintenance needs because some of the needed repairs should have been obvi later needed several thousand dollars of repairs. It was not inspected for maintenance needs because some of the needed repairs should have been obvious, i.e. oil leak, shocks leaking. If you purchase a vehicle from this dealership I would recommend you have it independently inspected and any promised repairs agreed to in writing and done before the vehicle leaves their lot. I don't believe they did the maintenance inspection stated on the Carfax report. When confronted with the cost of the repairs, they said they couldn't eat the cost of the repair, but they did offer us a discount to do them. More

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My credit was ran without my permission. That, to me is a violation of trust. I never asked for financing, and made it clear I would be purchasing the vehicle in cash. There was absolutely n That, to me is a violation of trust. I never asked for financing, and made it clear I would be purchasing the vehicle in cash. There was absolutely no reason to do a credit check. More

by Jaihoon79 Verified Customer Verified Customer

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I appreciate have Brent followed up with me to get the deal completed Even though the car was difficult to obtain. And he stayed late to complete the deal deal completed Even though the car was difficult to obtain. And he stayed late to complete the deal More

by barryzeeman Verified Customer Verified Customer

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New car , used car manger awesome ! Sales consultant awesome ! Awesome experience . Recommend anyone to visit! Sales consultant awesome ! Awesome experience . Recommend anyone to visit! More

by abeganobic Verified Customer Verified Customer

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Great sales team and business team work that was appreciated. My sales rep was particularly outstanding appreciated. My sales rep was particularly outstanding More

by cjwillis07 Verified Customer Verified Customer

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The building has a clean, quite, and high end feel. Great sales and service staff. Great sales and service staff. More

by jirwin Verified Customer Verified Customer

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Chuck was on point and was an excellent host. The gentleman in finance had me in and out in no time. I genuinely appreciate my visit and closing the deal in just a couple of hours. The gentleman in finance had me in and out in no time. I genuinely appreciate my visit and closing the deal in just a couple of hours. More

by susandouglas Verified Customer Verified Customer

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