Charles Hassoun
Charles Hassoun at Group 1 Ford El Paso

Charles Hassoun | Page 5

General Manager

Group 1 Ford El Paso

11301 Gateway W
El Paso, TX 79936

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4.6
144 Reviews
4.6

144 Reviews

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144 Reviews of Charles Hassoun

February 04, 2026

Dealership Rating
Employee Rating

They treat you like a boss. Really appreciate the service. Highly recommend this place. K More

by raul.t77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Burciaga , Yolanda Anchondo, Luis Caraveo, Monica Salom

Feb 06, 2026

Group 1 Ford El Paso responded

Hi Raul, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

February 03, 2026

Dealership Rating
Employee Rating

I love working with Group 1 Ford for all my vehicles needs. I have purchased 4 vehicles from them and will continue to come here . Great job. More

by Don Keith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Burciaga , Yolanda Anchondo, Luis Caraveo, Monica Salom, Jerry Myles. 5 stars

Feb 06, 2026

Group 1 Ford El Paso responded

Don, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Group 1 Ford El Paso. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 29, 2026

Dealership Rating
Employee Rating

My advisor Arturo was great and helped me with everything i needed during my visit More

by david
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Burciaga , Yolanda Anchondo, Luis Caraveo, Monica Salom

Jan 31, 2026

Group 1 Ford El Paso responded

Hi David, thank you so much for your kind words! We are thrilled to hear that Arturo provided excellent service during your visit. We strive to make every customer experience positive. We hope to see you again soon!

January 03, 2026

Dealership Rating
Employee Rating

Marjia was great and know what really customer service is. She is very caring and shows compassion More

by Cjwero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Burciaga , Yolanda Anchondo, Luis Caraveo, Monica Salom, Marjia Howard

Jan 06, 2026

Group 1 Ford El Paso responded

Hello, thank you; we appreciate your feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

December 06, 2025

Dealership Rating
Employee Rating

I been coming to this dealership since I bought my truck, I love there service and never had a problem with any of the staff. More

by spec.oda5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Burciaga , Yolanda Anchondo, Luis Caraveo, Monica Salom

Dec 07, 2025

Group 1 Ford El Paso responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here! Please don't hesitate to reach out if there's anything additional we can do for you.

December 01, 2025

Dealership Rating
Employee Rating

Great customer service! We have always gone to Shamley now Group 1 for our purchases and services! More

by michele.wooten_2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Burciaga , Yolanda Anchondo, Luis Caraveo, Monica Salom

Dec 02, 2025

Group 1 Ford El Paso responded

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 29, 2025

Dealership Rating
Employee Rating

Got my oil change done and oil was all on the bottom of the pan, vehicle and splash plate. There was literally a puddle of oil sitting in the splash plate/ skid plate. Almost as if they didn’t even try to More

by risonm757
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Luis Caraveo

Dec 03, 2025

Group 1 Ford El Paso responded

Thank you for bringing this to our attention. We take situations like this seriously and want to look into it right away. Unfortunately, we’re unable to identify your visit based on the information in the review. If you could please contact us directly, we’d appreciate the opportunity to gather more details and address your concern promptly. Sasha Martinez Customer Relations Manager Group 1 Ford of El Paso smartinez@group1auto.com OR lvargas@Group1Auto.com

November 23, 2025

Dealership Rating
Employee Rating

Excellent service from all the employees. Had my oil change and they came to my house and picked up and droped off when finished. They send you full details of what u need to fix the amount. More

by Nancy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Burciaga , Yolanda Anchondo, Luis Caraveo, Monica Salom

Nov 24, 2025

Group 1 Ford El Paso responded

Hi Nancy, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

November 18, 2025

Dealership Rating
Employee Rating

As per the dealership, the personal provided great customer service, knowledgeable, fast service, and worked with us as to get a great deal. Our salesperson was the greatest. More

by rviking46
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Daniel Burciaga , Yolanda Anchondo, Luis Caraveo, Monica Salom, Nathan, salesperson

Nov 19, 2025

Group 1 Ford El Paso responded

Hi, we are so happy to read such a great review about Group 1 Ford El Paso! We are always more than happy to assist you if anything else comes up. Take care!

November 17, 2025

Dealership Rating
Employee Rating

Great customer treatment and service. Reallt appreciate when service is conducted in timely manner without appointment. More

by OX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: JC in sales and Jerry in service.

Nov 19, 2025

Group 1 Ford El Paso responded

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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