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Charles Hassoun
Charles Hassoun at Group 1 Ford El Paso

Charles Hassoun | Page 5

General Manager

Group 1 Ford El Paso

11301 Gateway W
El Paso, TX 79936

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4.6
118 Reviews
4.6

118 Reviews

Write a Review

118 Reviews of Charles Hassoun

August 25, 2025

Dealership Rating
Employee Rating

They did a great job servicing my Ford Explorer. It was busy, but I felt comfortable and taken care of. More

by dmedwards1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Luis Caraveo, Monica Salom, Yolanda Anchondo, Daniel Burciaga

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Aug 27, 2025

Group 1 Ford El Paso responded

Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please don't hesitate to reach out!

August 07, 2025

Dealership Rating
Employee Rating

I had nothing but bad day experience with this place but to day they did a great job Kay was really helpful she made sure I can sit down and relax every she say was correct not had to worry about nothing ve More

by sgtlandaverde58.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Burciaga , Kay

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Aug 09, 2025

Group 1 Ford El Paso responded

Hi, we're happy you found our staff to be so supportive during your experience here at Shamaley Ford. If you have any further questions, please give us a call. We're always happy to help!

August 07, 2025

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Employee Rating

Excelente servicio y atencion. Las personas que nos atendieron sumamente calificadas. Dandonos diferentes opciones y mostrando las funciones del auto. Great people..... More

by ORVO56
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Luis Caraveo, Monica Salom, Yolanda Anchondo, Daniel Burciaga , CARLOS PINEDA

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Aug 09, 2025

Group 1 Ford El Paso responded

Hola, ¡gracias por compartir tu experiencia positiva! Si necesitas algo más, no dudes en llamarnos o visitarnos. ¡Que tengas un buen día!

August 06, 2025

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Employee Rating

Always friendly, work completed in timely manner and for the amount quoted. I highly recommend this dealer. More

by pbracken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 07, 2025

Group 1 Ford El Paso responded

Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

August 01, 2025

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Employee Rating

Amazing and outstanding service. Couldn’t ask for a better to buy a new vehicle! More

by Abraham Ortega
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nathan

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Aug 03, 2025

Group 1 Ford El Paso responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

July 31, 2025

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Employee Rating

Great service quick response to your questions very friendly service very satisfactory and reliable service Always willing to assist you More

by Arturo.sm.1976
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Aug 03, 2025

Group 1 Ford El Paso responded

Hello, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

July 30, 2025

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Employee Rating

Te explica muy bien y es una persona amable. Tiene carácter y alluda a sus clientes. More

by María
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Monica Salom, Yolanda Anchondo, Daniel Burciaga

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Aug 01, 2025

Group 1 Ford El Paso responded

Hola María, nos alegra saber que tuviste una experiencia tan positiva con nuestro equipo. No dudes en contactarnos si necesitas algo. ¡Que tengas un buen día!

July 30, 2025

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Employee Rating

The Service is Phenomenal, Plus location is awesome and it’s Mangers are super helpful Special thanks to Mr.Jesus Rosales for his help More

by ernieolivas.ero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 01, 2025

Group 1 Ford El Paso responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 27, 2025

Dealership Rating
Employee Rating

Seriously, it's so refreshing to find such great customer service these days. Shamaley Ford should be really proud of their Service Department. More

by Irma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Arturo Montes

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Jul 31, 2025

Group 1 Ford El Paso responded

Hi Irma, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Best wishes, Shamaley Ford

July 26, 2025

Dealership Rating
Employee Rating

I took my Ford F150 truck to get serviced, and when I got it back, got it home found out that the fluids reservoir for the wipers has a crack in it. And it's leaking fluid that same day I took it to service, More

by Webetoys1968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Monica Salom, Yolanda Anchondo, Daniel Burciaga

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Jul 29, 2025

Group 1 Ford El Paso responded

I’m sorry for the inconvenience you faced regarding your recent concerns with service. To assist you further, could you kindly reach out to me? It seems I couldn’t locate your name in our database with the name provided in your review, so I would greatly appreciate it if you could get in touch with me at (smartinez@group1auto.com). Your cooperation will help us resolve this issue promptly. Thank you. Sasha Martinez, Customer Relations Director Shamaley Ford | (915)629-4237 | smartinez@group1auto.com

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