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Charles Hassoun
Charles Hassoun at Group 1 Ford El Paso

Charles Hassoun | Page 13

General Manager

Group 1 Ford El Paso

11301 Gateway W
El Paso, TX 79936

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4.6
144 Reviews
4.6

144 Reviews

Write a Review

144 Reviews of Charles Hassoun

March 06, 2025

Dealership Rating
Employee Rating

I received excellent service from Shamaley Ford. Mr. Joe Mena was very helpful and great communication. More

by minergirl66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Javier Quintero, Monica Salom, Joe Mena

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Mar 09, 2025

Group 1 Ford El Paso responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

March 06, 2025

Dealership Rating
Employee Rating

Quick service and personnel were polite. The dealership was clean and inviting. I was offered other services for vehicle and given options. More

by Mirybaquera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Javier Quintero, Monica Salom

Print
Mar 09, 2025

Group 1 Ford El Paso responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

Mar 09, 2025

Mirybaquera responded

Great service.

March 05, 2025

Dealership Rating
Employee Rating

My visit was great. Oil change and recall were done well on my vehicle. Thank you. More

by Mmelen04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Javier Quintero, Monica Salom

Print
Mar 09, 2025

Group 1 Ford El Paso responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 02, 2025

Dealership Rating
Employee Rating

She's man was very professional. As well as the finance representative, it's very courteous employees More

by TRANSPARENTLOVER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Javier Quintero, Monica Salom

Print
Mar 04, 2025

Group 1 Ford El Paso responded

Hi, we're happy you found our staff to be so supportive during your experience here at Shamaley Ford. We hope you have a great day!

March 01, 2025

Dealership Rating
Employee Rating

They did service i did not ask for then they tried to bill me for it. Look at your final invoice and ask questions.dont be embarrassed to ask to break down the bill More

by aguileracruz128
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Javier Quintero, Monica Salom

Print
Mar 06, 2025

Group 1 Ford El Paso responded

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Sasha Martinez Customer Relations Director Shamaley Ford smartinez@group1auto.com

February 28, 2025

Dealership Rating
Employee Rating

Great place to buy ! And very professional and transparent staff! I was looking for a truck and they went out in finding my needs and the truck that i was looking for. More

by Sebastian Valle
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Javier Quintero, Monica Salom, Edgar Delgado, Carlos Carranza

Print
Mar 02, 2025

Group 1 Ford El Paso responded

Hi Sebastian, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 28, 2025

Dealership Rating
Employee Rating

Had a great experience, my tech was good and Jeff Gahan is the best TY. More

by jaimejrose77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Javier Quintero, Monica Salom

Print
Mar 02, 2025

Group 1 Ford El Paso responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 26, 2025

Dealership Rating
Employee Rating

They are very professional. They analyzed my problem quickly and efficiently and repaired my issue. Excellent service great customer service good people working there. More

by rodri5436
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Javier Quintero, Monica Salom, Jerrymyles C. Esmele

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Feb 28, 2025

Group 1 Ford El Paso responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

February 26, 2025

Dealership Rating
Employee Rating

The service done on my vehicle appears to have been done correctly. The valet service needs a lot of work. More

by Beto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Print
Feb 28, 2025

Group 1 Ford El Paso responded

I appreciate you taking the time to inform me about your recent experience. I deeply regret any inconvenience you may have encountered, and I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience. Lorenzo Vargas Service Director Shamaley Ford P: 915-629-4239 E: lvargas2@group1auto.com

February 21, 2025

Dealership Rating
Employee Rating

Great services the advisors are there to help you on ur needs of your vehicle More

by mariselam48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Javier Quintero, Jesus Rosales

Print
Feb 23, 2025

Group 1 Ford El Paso responded

Hi, thank you so much for the positive review! Please don't hesitate to reach out if there's anything additional we can do for you.

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