Charles Grosso
Charles Grosso at Murgado Lincoln of Chicago
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Charles Grosso

General Manager

Murgado Lincoln of Chicago

2501 N Elston Ave
Chicago, IL 60647

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3.4
5 Reviews
3.4

5 Reviews

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5 Reviews of Charles Grosso

March 16, 2025

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Employee Rating

I took my car in to have the battery checked. They didn’t check the battery and the battery died the day I picked the car up. More

by bradleycdavidson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 26, 2025

Murgado Lincoln of Chicago responded

We appreciate your feedback and understand your frustration. If you'd like, we can schedule a follow-up to make things right. Let us know how we can assist you.

January 10, 2025

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Employee Rating

I was in the business for 30 years. I’ve done everything new car manager used car manager, leasing manager, finance manager, general sales manager, general manager. . There is nothing n More

by dinningproduction
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Avery Lawrence , Dan Jocic

Jan 16, 2025

Murgado Lincoln of Chicago responded

Thank you for sharing your perspective. We value feedback from those with extensive experience in the industry. It's important to us that our customers feel respected and valued throughout their experience. If there's any specific concern you'd like to discuss, please feel free to reach out directly, and we’ll work to address it promptly.

January 04, 2025

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Employee Rating

The staff at the dealership truly exceeded my expectations! I made the choice to purchase my car from out of state, and from the moment I called in, their friendliness and courtesy were evident. More

by sandy.tracy
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ali Bila , Charles Polk

Jan 07, 2025

Murgado Lincoln of Chicago responded

Thank you for sharing your wonderful experience! We're delighted to hear our team, especially Chappy, exceeded your expectations with friendly and attentive service. Congratulations on your new Lincoln Nautilus—an excellent choice! We're thrilled to have been part of your journey and look forward to assisting you again in the future.

December 26, 2024

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Employee Rating

customer service was great. waiting area very clean. service time was long but had to get approval from GSA More

by Sharon.Daniel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles Chitava, Ali Bila , Chole Adams, tyler allen, elijah carmack

Dec 27, 2024

Murgado Lincoln of Chicago responded

Thank you for your feedback! We're glad to hear you had a great experience with our customer service and enjoyed the clean waiting area. We appreciate your patience while we worked on getting the necessary approval. We hope to serve you more efficiently in the future!

December 24, 2024

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Employee Rating

the service dept is the best. very polite and professional. no stress i felt very comfortable More

by svihnanek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Avery Lawrence , Wade Sims

Dec 24, 2024

Murgado Lincoln of Chicago responded

Thank you for your kind words! We're thrilled to hear that Charlie, Webb, and the rest of our service team made your experience comfortable, polite, and stress-free. We appreciate your feedback and look forward to assisting you again!

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