Charles Draper
Charles Draper at Lakeland Volkswagen

Charles Draper

Used Car Manager

Lakeland Volkswagen

209 S Lake Parker Ave
Lakeland, FL 33801

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4.2
336 Reviews
4.2

336 Reviews

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336 Reviews of Charles Draper

June 20, 2025

Dealership Rating
Employee Rating

Larry, Danny and Jeffery were all helpful in the car buying process. Thank you for all you've done to help me thru the process and look forward to doing business in the future. Mark Phillip Wall More

by Gesus@33
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jeff Arthur

Jun 21, 2025

Lakeland Volkswagen responded

Hi Mark, thank you for the thoughtful feedback! We're glad Larry, Danny, and Jeffery were all helpful throughout your car buying process. We appreciate your kind words and look forward to working with you again in the future.

June 19, 2025

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Good service, excellent customer service. Great, fast, and well executed trained team. Made whole experience great. More

by Guilherme Oliveira
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 20, 2025

Lakeland Volkswagen responded

Hi Guilherme, thank you for the fantastic feedback! We're glad our trained team provided excellent, fast service that made your experience great. We appreciate you choosing us!

June 18, 2025

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Arrived with no schedule appointment and they took my concern right away, I couldn’t program my key fab. They were able to find the issue and ordered another key fab, everything within an hour. Courtesy, More

by jetorres61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 19, 2025

Lakeland Volkswagen responded

Thank you for sharing your experience! We’re glad we could help quickly, even without an appointment, and provide friendly, courteous service. We appreciate you choosing us!

June 12, 2025

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From the moment I walked in, I felt welcomed and respected. It's clear that customer satisfaction is a top priority at Lakeland VW More

by beckman9103
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jeffrey Dixon, Danny Gonzalez

Jun 13, 2025

Lakeland Volkswagen responded

Thank you for your kind words! We're thrilled you felt welcomed and respected from the moment you walked in. Customer satisfaction is very important to us at Lakeland VW!

May 10, 2025

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I had a very good experience. No issues. The salesperson Erica was very easy to talk to. More

by thor987654
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Larry Riddle , ERICA BAUTISTA

May 12, 2025

Lakeland Volkswagen responded

Hi, thank you for your positive feedback! We're glad to hear that you had a great experience and that Erica made your visit easy and enjoyable. We appreciate your kind words and hope to assist you again in the future!

April 30, 2025

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Employee Rating

Excellent work and customer service thank you so much for everything for you good work More

by aolalberto.zapata
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Arthur, Larry Riddle, Michelle Barnett, Jeffrey Dixon , ERICA BAUTISTA, Hunter Jackson, Michael Mahoney, Hiram Mendez Mounier, Katlyn Oldham

May 01, 2025

Lakeland Volkswagen responded

Thank you for your kind words! We're so glad to hear that you had a great experience with us. We appreciate your feedback and look forward to serving you again at Lakeland Volkswagen!

April 25, 2025

Dealership Rating
Employee Rating

Mike …. oh my gosh…he was understanding, calm, peaceful, kind, sensitive, nice, and all around amazing! Thank you Mike for everything you did for me. More

by pattennatalie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michael Mahoney

Apr 26, 2025

Lakeland Volkswagen responded

Thank you, Natalie, for the amazing feedback! We're thrilled to hear that Mike made such a positive impact with his kindness and understanding. We truly appreciate your trust in Lakeland Volkswagen and are grateful for your kind words about Mike!

March 22, 2025

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I did not care for the fact that ultimately, the MSRP was the price worked off of; rather than the sales price working from the sticker price!! Not only that it was not spoken out loud which bank and wha More

by redsoxgal04rg
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jeffrey Dixon

Mar 26, 2025

Lakeland Volkswagen responded

Thank you for taking the time to share your experience. We’re truly sorry to hear that the pricing and financing process didn’t feel as transparent as it should have—that’s not the experience we strive to provide. We’d appreciate the opportunity to look into this further and help bring clarity to what happened. Please don’t hesitate to reach out directly to Jared Diveley at jared@lakelandvw.com if you'd like to discuss this further.

March 14, 2025

Dealership Rating
Employee Rating

Everything is comfortable and easy. No high pressure sales; no bait and switch tactics. Honest, laid back and knowledgeable salespersons; Attentive to customers. Clean and pleasant car More

by Yolie
Recommend Dealer
Yes

Other Employees Tagged: Charles Draper

Mar 16, 2025

Lakeland Volkswagen responded

Hello, thank you for sharing your experience! We’re thrilled to hear that you found the process comfortable and stress-free. It's wonderful to know that Hunter Jackson has been such a reliable part of your car-buying experience. We truly value your trust in us and are grateful for your continued business. Looking forward to helping you again in the future!

March 14, 2025

Dealership Rating
Employee Rating

Very quick and easy experience! One of the best I had! Thank you so muchhhhh More

by isabelleeugene2014
Recommend Dealer
Yes

Other Employees Tagged: Charles Draper

Mar 14, 2025

Lakeland Volkswagen responded

Thank you, Isabelle! We’re so happy to hear that your experience was quick and easy—and one of the best you’ve had! We truly appreciate your feedback and are grateful for the opportunity to assist you. Thanks again, and we look forward to seeing you next time!

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