Charles Bermudez

INFINITI Roseville responded

Cory, Thank you so much for your kind words! We're so glad to hear that Micah provided excellent service and was able to help with your key fob situation. It means a lot to us that you've been a loyal customer for over 5 years, and we're thrilled to hear that Micah is the best service advisor you've worked with during that time. We'll be sure to pass along your A+ feedback to him – he’ll be so happy to know his efforts made such a positive impact. We look forward to continuing to serve you for many more years to come!

INFINITI Roseville responded

Thank you so much for taking the time to share your amazing experience with Micah! We appreciate the kind words and look forward to assisting you again in the future!

INFINITI Roseville responded

Thank you so much for your positive feedback! We’re thrilled to hear that you were pleased with the service overall, and we truly appreciate your kind words. We apologize for the confusion regarding the courtesy vehicle. We strive to provide clear communication about the terms of the courtesy vehicle availability, and we will certainly review our policies and ensure that they are better communicated moving forward to avoid situations like this. We appreciate you bringing this to our attention and are grateful for your understanding. If you have any other concerns or if there’s anything we can do to enhance your next experience, please don’t hesitate to reach out to ur Service Manager, Michael Jeffries at (916) 770-8400

INFINITI Roseville responded

Thank you for taking the time to share your amazing experience with Micah! We are so glad he left such a lasting impression. He really is amazing and we're so fortunate to have him on our team! We look forward to the next time we can assist you!

INFINITI Roseville responded

Thank you for sharing your experience! We're happy to hear that navigating the dealership was a breeze and that Esther made your visit even better from the moment you arrived. We’ll be sure to pass along your kind words to her. We appreciate your support and look forward to seeing you again!

INFINITI Roseville responded

Thank you for your kind words! We are so happy to hear that Rylan and Rodney were able to give you such great customer service. We truly appreciate you and your business with us. Wishing you many more happy miles!

INFINITI Roseville responded

Thank you so much for trusting us with the service of your vehicle! We are so glad to hear that you've had such great experiences working with us. We just love working hard and doing our best to give our clients the best service. Wishing you many more happy miles!

INFINITI Roseville responded

Congratulations on your new QX60! What a great choice. We are so glad that our team was able to give you such great service. Though the car buying process can be stressful and overwhelming, but we are happy that you were able to experience just how quick and easy it can be. We look forward to a long-lasting relationship!

INFINITI Roseville responded

Thank you so much for sharing your positive review experience with our service team. We are so glad to hear that your service was completed on time and simple to do. We apologize you felt the cost was high. We assure you your vehicle is receiving the highest quality work with Factory Certified technicians and Genuine INFINITI parts to keep your vehicle well maintained and safe. If you ever have any questions about your service, please don’t hesitate to contact our Service Director, Michael Jeffries.

INFINITI Roseville responded

Evan, We appreciate you speaking to us and we look forward to picking your vehicle up this coming Tuesday. If you have any questions in the meantime, feel free to reach out directly to Niki Hutchens at 916-878-9262.